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dropping online

162 Views 8 Replies Latest reply: Feb 15, 2013 11:07 AM by SwankPeRFection RSS
SarahQQ Calculating status...
Currently Being Moderated
Feb 15, 2013 9:45 AM

I always lose the line while surfing the Net,Every five minute.

MacBook Pro (13-inch, Mid 2012)
  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Feb 15, 2013 9:57 AM (in response to SarahQQ)

    No information about how you're connected. No information about your modem; make and model. No information about your router; make and model. What can anyone say?

  • SwankPeRFection Level 4 Level 4 (1,435 points)
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    Feb 15, 2013 10:00 AM (in response to SarahQQ)

    If you're using a router that does 802.11n speeds, try changing that to b/g mode and see if that works better.  That seems to be the new thing going around with Macs not staying properly connected to N based routers from some manufacturers (i.e. Netgear).

     

    But ya, we need some more info on what you've got.

  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Feb 15, 2013 10:01 AM (in response to SwankPeRFection)

    "That seems to be the new thing going around with Macs not staying properly connected to N based routers from some manufacturers (i.e. Netgear)."

     

    Absolute nonsece. Where do you come up with this erroneous information from? I have a Netgear router running right now and never have had a drop.

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Feb 15, 2013 10:14 AM (in response to sig)

    Sig, don't get me started.  I have a Netgear as well and it works fine at medium speed for the n band, but when you bump it up to 300 on the 2.4GHz band and there's a bunch of other WIFI networks in the area, it drops off.  This tends to happen more often than not with dual band Netgear routers (i.e. 2.4 and 5GHz).  Also, other enterprise level APs like the WNDAP360 absolutely drops off iMacs (stops passing traffic) after about 10 minutes of use when the 2.4GHz band is set to use a/b/g/n instead of just b/g and leaving the n for the 5GHz band.

     

    Also, just yesterday there was a user on here that had a Netgear gateway provided to them by their ISP that was having similar issues.  When they dropped it to 54 for the speed, all of a sudden their connection was stable.  It has to do with some software issues on some routers and the chipset they're using in conjunction with the chipset that Macs use for WIFI.  It doesn't happen in every instance, but it can happen if all the right variable align correctly.  So, ya, get off your sandbox with the "there is no problem" issue.

     

    Like I said, the conditions have to be just right, but I have a client office full of brand new iMacs that can't remain connected to that WNDAP360 unless I trim down the speed on the 2.4 radio.  I've already reported it to Netgear to fix, but that doesn't deter from the fact that the issue is there based on what I told you.  After being in IT for 20 years I guarantee you I'm fully qualified to make certain suggestions.

  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Feb 15, 2013 10:55 AM (in response to SwankPeRFection)

    My Netgear is running at 400. Never drops. I've got two Macs, two iPhones, one iPad, two pc's flying. It's easy to make "apple bashing" statements. As a matter of fact it's now far to common.

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Feb 15, 2013 10:52 AM (in response to sig)

    What model specifically?  (lol, isn't that what you always gripe about people not sharing full details? )

  • sig Level 8 Level 8 (35,770 points)
    Currently Being Moderated
    Feb 15, 2013 10:56 AM (in response to SwankPeRFection)

    NETGEAR WNDR4500

  • SwankPeRFection Level 4 Level 4 (1,435 points)
    Currently Being Moderated
    Feb 15, 2013 11:07 AM (in response to sig)

    Yep, those are solid.  It has a Broadcom chipset in it and so the most current MacBooks and Macs.  When the Macs in question where on a wireless network that had a WNDR4500 running it, they were full blast and reliable. When they got moved to the new office where the WNDAP360 (which has an Atheros chipset in it), they started to have issues.

     

    lol, ironic how you had the router that gave them no issues before.  You have to see the irony in that in regards to this conversation.  Anyway, from what I've seen it tends to be some wackyness between Atheros and Broadcom chipsets from what I've seen.

     

    My personal Netgear is a WNDR3700v2, which is you guessed it... Atheros chipset based, so I saw some minor issues with the way I had mine configured and even custom firmware didn't fix it, so it's hardware and not software that's causing this weird glitch.  Bottom line... I'm looking at moving to one exactly like yours, just don't feel like dropping the coin on it just yet.  BTW, have you had good success with an HD slung off that 4500 via USB and configuring TimeMachine to use it?  Supposedly, Netgear support the new TimeMachine protocol on that router with latest firmware.

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