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MacBook Pro Retina display burn-in?

1276600 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • artschool Level 1 Level 1 (0 points)
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    Feb 15, 2013 9:23 AM (in response to artschool)

    so also just been on the phone with someone in apple customer care, who said that their letter is very clear, there wont be any replacement forthcoming and that he is the last point of contact at apple so not to bother trying anything further.

     

    so there you go folks.

     

    bit shocked as i really thought they would stand by a faulty product.

  • DarthKnight Calculating status...
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    Feb 15, 2013 10:03 AM (in response to Joseph from Australia)

    Hi Joseph, I didn't really need to say much. Genius did the 4min checkerboard test and noticed boxes on screen and asked if I would like a screen replacement.

  • Jajaba Level 1 Level 1 (0 points)
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    Feb 15, 2013 11:03 AM (in response to artschool)

    No offense, but you must have somehow been flagged as a 'problematic customer' (not sure what term they really use) in Apples database.  I've heard of this happening to others, basically all your contact with tech support, customer service / Applecare are all logged chronologically under the device serial number.  Generally this 'flagging' seems to occur at some point when people escalate an issue to a supervisor and are determined to be very unreasonable or 'demanding'.  Basically they determine that nothing they can do would satisfy you so they 'flag' you and give up on trying to help with anything other than 'by the book' support.  It never pays to be difficult, angry or demanding with a supervisor when you have an issue only they can help with.  

  • Squilly827 Level 1 Level 1 (10 points)
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    Feb 15, 2013 11:22 AM (in response to artschool)

    @artschool, since your laptop is still under warranty and has an obvious defect, they're obligated to help you. Phone AppleCare and ask for a manager. Don't stop until you get what you want!

  • millerrh512 Level 1 Level 1 (0 points)
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    Feb 15, 2013 11:30 AM (in response to Squilly827)

    The problem here is that Apple does not acknowledge this as a defect. They even have a dedicated page on their website touting how IR is normal on IPS displays.  Until they change their stance officially and acknowledge this is a defect, you're up to the mercy of whoever you're dealing with.

  • Joseph from Australia Level 1 Level 1 (0 points)
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    Feb 15, 2013 2:34 PM (in response to artschool)

    I got told I could not go any further or talk to anyone else and they would not replace my screen.

    She emailed me her contact details with her extension and I will phone Monday and try to resolve the issue.

    She even offered me a $100 Apple Store gift as good faith but I said it was not about the money and for her to keep her gift.

     

    Any advice on not getting upset with the person on the other side of the phone when they keep saying no and wont let you speek to anyone else? I don't understand why they don't replace it, I can't do my artwork with artefacts all over my images, why is it so hard to understand. Even Steve Jobs would be losing the plot here RIP.

     

    If I have been flagged well so be it but I am not giving up getting justice.

     

    I love Apple and have nearly all their products and I will not let this change the way I feel about them. Knock on wood.

  • Joseph from Australia Level 1 Level 1 (0 points)
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    Feb 15, 2013 2:56 PM (in response to DarthKnight)

    Thanks DarthKight, I wish I had an Apple Store in my state instead of having to talk to someone over the phone in a different country. Their seems to be a lot of company's outsourcing their customer relations to overseas these days.

     

    I have to admit that I have always had fantastic service from these people in different country's, always very polite and easy to understand.

     

    There is nothing like face to face contact and the store that I bought it from couldn't understand why they did not replace it after they ran the tests and they failed. If it was up to them it would of been replaced.

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Feb 15, 2013 3:00 PM (in response to Joseph from Australia)

    Joseph, while you are waiting to get it sorted have you tried setting your background to 99999 grey (its one of the settings in solid colors advanced.  Then in whatever program you are doing your graphic work in, set the background preference to middle or light grey.  It should make it easier for you to at least keep working while you meander through the customer service maze.

    Good luck, hope this gives you at least some temporary relief.

  • Canuck1970 Level 1 Level 1 (0 points)
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    Feb 15, 2013 3:17 PM (in response to Barry Fisher)

    Barry Fisher wrote:

     

    Joseph, while you are waiting to get it sorted have you tried setting your background to 99999 grey (its one of the settings in solid colors advanced.  Then in whatever program you are doing your graphic work in, set the background preference to middle or light grey.  It should make it easier for you to at least keep working while you meander through the customer service maze.

    Good luck, hope this gives you at least some temporary relief.

     

    I don't think changing the application background will make any difference. The image retained from high-contrast images (i.e. code) will show up on his photos regardless of what the background is set to.

  • Gregord Level 1 Level 1 (0 points)
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    Feb 15, 2013 4:25 PM (in response to mittense)

    Just received my NEW model 2.4/8/256 base model. Samsung screen, very happy!

  • flat earth Level 1 Level 1 (15 points)
    Currently Being Moderated
    Feb 15, 2013 4:45 PM (in response to Gregord)

    Any conjecture by anybody about whether this CPU speed bump is the projected update scheduled for the third quarter of this year?       Is this it for the year or will Apple update the rMBP later this summer?

  • Barry Fisher Level 3 Level 3 (655 points)
    Currently Being Moderated
    Feb 15, 2013 6:12 PM (in response to Canuck1970)

    You are probably right Canuck, but it doesn't hurt to try. Really I don't understand why Apple is giving Joseph such a hard time.  If its that bad that residual  images are bleeding through work, that should be a no-brainer for replacement.  You know I've been one to argue not to run out and replace a screen at the slightest hint of IR, but I I've always maintained if it is a real issue, then for sure, get it replaced. 

  • Gregord Level 1 Level 1 (0 points)
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    Feb 15, 2013 6:24 PM (in response to mittense)

    I really feel bad for some of the users on this thread. Having to buy and return 5+ macbooks just to get a samsung screen. I must be the luckiest buyer around. I have purchased 2 retina macbooks thus far and both were samsung screens. Love the computer. It is truely the best computer I have ever used.

  • vmac83 Calculating status...
    Currently Being Moderated
    Feb 15, 2013 9:01 PM (in response to Gregord)

    I am wondering why apple let a such a problem continue..

    I am graphic designer and music composer and the laptop is my desktop on the way. Its a MacBook PRO, not a mac airor whatever. The price is for a high end machine. i dont want to have another problem in my mind. The screen should be the best. But with IR is a step back. Why apple let this problem and told us that its normal?

    No my lovely apple, thats not normal for a PRO laptop.

     

    I also compare my new Retina MBP "high end" Speakers with my MBP 2010 speakers and Jesus... The sound is too bad. So much Tre, no Bass and the max volume is not so max...

    And I am not talking for the itunes player, but eg from youtube.

    Has anyone got the same problem?

  • Gregord Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 15, 2013 9:15 PM (in response to vmac83)

    The sound is fine on the rMBP. Perhaps lacking in bass, but that is the nature of tiny speakers. Seriously, if you want decent sound from a laptop, try using a nice pair of headphones. As for the IR, consider getting your screen replaced if it bothers you.

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