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"Unknown error"

276 Views 2 Replies Latest reply: Apr 28, 2013 9:13 AM by SistaClarkk RSS
RedSox55 Calculating status...
Currently Being Moderated
Feb 15, 2013 7:19 PM

I keep getting "unknown error" while trying to download apps

iPad 2
  • Demo Level 9 Level 9 (73,680 points)
    Currently Being Moderated
    Feb 15, 2013 7:23 PM (in response to RedSox55)

    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Go back to Settings>iTunes & App Store>Sign in and then try again.

  • SistaClarkk Calculating status...
    Currently Being Moderated
    Apr 28, 2013 9:13 AM (in response to RedSox55)

    I received this email from Apple and this corrected the problem for me...  I only had to reset the iTunes cache

     

    1) Open iTunes


    2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)


    3) In the Preferences menu, click the Advanced tab


    4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.


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