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Apple support use

112 Views 6 Replies Latest reply: Feb 15, 2013 10:10 PM by mende1 RSS
Richien13 Calculating status...
Currently Being Moderated
Feb 15, 2013 9:48 PM

Help

 

Just received my 27" imac, i have had it for exactlty 6 days when resolution settings dissappeared and the after a short time the display picture starts going all flickery. I am in the UAE and the technical support is only open from sunday to thursday.

 

What should i do?

 

  • phone an out of country support number
  • Take to a service centre on the authorized list

 

As you can imagine not very happy as to the cost of this thing, only for it not to work and then find the technical support is poor/closed. ideally i would like a replacement but it took 3 weeks to get it in the first place because i have the fusion drive and not available locally.

 

Any advice would be greatly appreciated

 

Richard

iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2)
  • stevejobsfan0123 Level 7 Level 7 (30,500 points)
    Currently Being Moderated
    Feb 15, 2013 9:51 PM (in response to Richien13)

    Did you buy it from a legitimate source? Not sure what you want us to do, you have a hardware issue.

  • mende1 Level 10 Level 10 (89,480 points)
    Currently Being Moderated
    Feb 15, 2013 9:52 PM (in response to Richien13)

    What a bad luck. If you need an inmediate solution, take the Mac to a technical support to get the display replaced or another iMac.

     

    If not, I recommend you to call Apple in your country (when it's opened) > http://support.apple.com/kb/HE57#U Probably you will get a better service calling Apple, but it's up to you

  • mende1 Level 10 Level 10 (89,480 points)
    Currently Being Moderated
    Feb 15, 2013 10:01 PM (in response to Richien13)

    First, I recommend to call Apple (as you bought the iMac online), so you will probably get a better support there.

     

    You just take the iMac to the technical support and they will diagnose and repair the iMac. There's nothing more to do

  • mende1 Level 10 Level 10 (89,480 points)
    Currently Being Moderated
    Feb 15, 2013 10:10 PM (in response to Richien13)

    Good luck. You are welcome

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