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"Other" data (iPhone) - How do I remove this junk?

1179255 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 14, 2013 3:43 PM (in response to wisniak)

    You will never get Other down to 0, there will always some data taking up Other space. Restoring as new will get Other down to a normal level. Start using the iOS devices and it will grow which is also normal. It is when it gets out of hand reaching many GBs when it is not normal.


    As I have stated here before and after using many iOS devices it can be normal for Other to grow to 1-3GBs depending on how you use your device. I find one of the biggest users is iOS's media players which keep another copy of the Artwork in a cache for fast retrieval. My 64Gb iPad3 normally uses about 2.5Gbs for Other, if I delete the Music and videos it will drop to around 1GB. Sync the media back on it goes back up. The 32GB iPhone 4 normally hovers a little over 1GB.

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Feb 14, 2013 4:19 PM (in response to wisniak)

    wisniak wrote:


    I had almost 700mb of Other...

    And that is perfectly NORMAL.  If you were paying attention when your device was brand new, guess what?  It had that amount of Other even before you put anything on it.  Restoring as a new device is the most effective way to get Other back to normal levels, period.

  • his.furry.uke Calculating status...
    Currently Being Moderated
    Feb 14, 2013 5:24 PM (in response to Acqua)


  • Andrew Bristow Level 2 Level 2 (355 points)
    Currently Being Moderated
    Feb 15, 2013 2:22 PM (in response to Acqua)

    This worked for me! Finally. I've done restores and cleared apps and could not get rid of my 2.6GB other data. Just did the delete trick and now its down to 229mb! Thank you!

  • tmkup1987 Calculating status...
    Currently Being Moderated
    Feb 15, 2013 2:34 PM (in response to wisniak)

    You're right in that it'll never be zero, but the 2+ GB reported by many in this forum are most likely orphaned MMS attachments. The steps I posted are the most effective way to eliminate what should already have been deleted when we delete message threads on our iOS devices -- and this prevents the user from having to restore as new and potentially losing app data (such as game progress).

  • Stephen Spark Level 4 Level 4 (2,380 points)
    Currently Being Moderated
    Feb 15, 2013 5:07 PM (in response to tmkup1987)

    There is many factors contributing to this. I can say for certain my iPad 3 set up as a new device with no photos, messages, or emails will show 2.5GBs of Other after 32GBs of music and another 10GBs of video are transferred. The iPad was not used for any thing yet, deleting the media dropped it back down to around 700MBs. Re-syncing the media brings it back up to 2.5GBs, still with no messages, photos or email. My Other was at 5GBs which may have been caused by these attachments. But as I stated, from a clean setup, my 32GB iPhone and 64GB iPad run normally with 1.25GBs and 2.5GBs of Other after Restoring as new with apps and media installed and no emails or messages sent or received.


    I don't depute your findings, but there are many people coming to this thread trying to reduce the Other on their devices which is normal. They may succeed in clearing some data out but it will soon come back.


    Andrew Bristow and his.furry.uke - It has also been widely reported here that the deleting music trick usually breaks some or all music playback. Please report back in a while if it does not effect your music. For me, if I delete music, it does just that, deletes my music and lowers my Other. Once I go back to the computer and sync my music back, the Other also comes back.


    Edit: I should add that I do use fairly high resolution artwork for my music and video files which probably is the cause of my Other to be as high as it is.

  • Andrew Bristow Level 2 Level 2 (355 points)

    Well it seemed like a fix on the surface at least. Just had a listen to some music in bed and im getting tracks skipping. First i thought it was a duplicate track thing as i just added an album and got a warning that one of the tracks was on the phone as a single so i skipped it. I tried another playlist and tracks were not playing, just skipping to the next one.


    I've just plugged back into itunes, unsync'd my music and the other data returned as before. So with no music on there i had similar size other data. Currently have all 15gb of my music resyncing. I did wonder if the other data contained album art and/or genius data even though the album art is presumably embedded in the audio file but it didnt explain where my space went a while back when i still had most of this music on my phone. I took a load of photos and videos a while back and filled the phone. To make more room i deleted a 1.4gb movie and a 700mb app which in my world means i should have 2gb+ free. I continued to take photos and videos then returned home, took off all the photos and videos but there wasnt enough space to copy the same movie and app back despite having room to take photos and videos ontop of these things before.


    It would be helpful if apple would allow us to fully explore this other data section as you can on Android down to text files and application caches so at least we know what is taking the space. If its album art / emails / text messages then fine but let us see what it is. This is the kind of thing that annoys me into looking at the other smartphone options when i take out a new contract.

  • Stephen Spark Level 4 Level 4 (2,380 points)

    Apple has pretty much always created a copy of the artwork in an artwork cache as well as using database files for iPods/iOS devices. It helps speed up this data being displayed, if read from the embedded tags the song would have to start playing before you would see the info displayed. It also allows features such as Coverflow and the artwork in the music libraries to work be displayed with out having to read all the music tracks.

  • Joseph DeMarco Calculating status...
    Currently Being Moderated
    Feb 16, 2013 6:26 AM (in response to Lexxxa3)

    Thank you so much! This was the most detailed and helpful comment for my problem!

  • Angiebabie2 Calculating status...

    so 700 mb is normal, I have over 6gb. i dont have a lot of music, (and rarely use it) isint 6gb really high?

  • BRAAP Level 1 Level 1 (0 points)

    Yes, 700MB is normal. 6GB, (6,000MB), is NOT normal.

    This is an issue Apple is somehat addressing in its release of iOs6.1.

  • Angiebabie2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 8:25 AM (in response to BRAAP)

    when i check my software update is says im upto date with ios 6.1 : /

  • BRAAP Level 1 Level 1 (0 points)

    If your phone had 6GB of "OTHER" when you updated to iOs 6.1, but did not restore as "NEW PHONE", all of your old "OTHER" will still carry over, that is what I meant by Apple has only "somewhat addressed the issue". Your other shouldn't grow much if any more than it has, but updating to iOs 6.1 alone does not eliminate previous "OTHER" from your memory. According to Apple you have to start fresh with 6.1 which will bring the OTHER back down to 500MG-1.2GB or so depending on what APPS, you put back in, size of your contact list, movies, photos, etc. Then over the initial few weeks your "OTHER" should grow slightly as you establish your routines with the phone, texts, music settings, etc, and other should stabilize and only grow slightly over the life of the phone as you use. It should not grow to 6GB.



    Now keep in mind, when your “restore to new”, your phone will be just as it was when you received it, blank and set up for your phone number, it will not have any of your old texts, pics, music, apps etc, you will be starting out from new. You will then have to manually put he Apps, contacts, music, pics, etc back on your phone through iTunes. You will not get back any of your text messages so be prepared for that. Be sure to back up your phone first so iTunes will have your latest contacts, apps etc.

    If you “restore from back up”, that restore will bring with it all of the OTHER that was consumed in that back up so that will not work, it has to be a “restore to new”.  Major pain in the arse I know, I’ve been battling this “OTHER” crap for several pages of this thread early on and so far this is the only thing that has worked, still keeping a close eye on it though. ;-)


    Mine; iPhone 5 64GB, iOs6.1, restored to NEW, .9GB of other. 10.5GB music-1288 songs, Photos .28GB-96 pics, Apps, 2.1GB-85 apps, Books .38GB-56 books, grew to 1.3GB in 7 days, now another 7 days since that last sync other has grown to 1.42GB. Could be normal, hoping it doesn’t take over any more than 2-4% of my memory. Those with only 16GB phones this is far more critical.



    Any how, hope this helps,


  • EastSideA Calculating status...

    I just deleted photos and video and recovered enough space from "other" to complete a backup.



  • henry hooker Calculating status...

    Just an update on my deal, on 1/29 ( I think around there) I had;

    5.91 audio

    805mb photo

    342mb app

    and 4.74 other

    I did the 6.01 update at the same time too.


    Couple weeks go by, I plug in today and pull 1.01 gig of videos off of it, and ~20 pictures off (I took more than twenty so I 'd expect my photo section to grow)

    Before I deleted pictures and vids, I tunes had other at 5.75

    I synced, and here's results;

    5.92 audio

    1.69 photo

    741 app

    5.03 other


    So another 1/4 gig increase in a couple weeks, it's like a ghosting of my videos and pics.  Slowly waiting till I have no more room and then do restore...

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