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disc drive is rejecting discs

206 Views 1 Reply Latest reply: Feb 16, 2013 10:49 AM by shldr2thewheel RSS
seew777 Calculating status...
Currently Being Moderated
Feb 15, 2013 6:28 PM

I put my discs in and the computer makes a loud almost grumbiling sound and then spits my disc back out. it never reads my discs.

  • shldr2thewheel Level 7 Level 7 (25,345 points)
    Currently Being Moderated
    Feb 16, 2013 10:49 AM (in response to seew777)

    • Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    • The MacBook Air SuperDrive is designed to be used with MacBook Air and Mac mini computers that do not have a built-in optical drive. For best results, connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    • Reset the System Management Controller (SMC).
    • Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
      • Mac OS X 10.6 Snow Leopard or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      • OS X 10.7 Lion or later: Open System Information by choosing "About this Mac" from the Apple () menu. Then, click System Report.
    • If the disc continues to not be recognized, contact Apple, an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.

     

    http://support.apple.com/kb/HT2801

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