Currently Being ModeratedFeb 16, 2013 1:43 PM (in response to Gingyr)
In 50 words or less clarify your issue. Leave out all the extraneous b.s and opinion.
Currently Being ModeratedFeb 16, 2013 1:47 PM (in response to sig)
Hi Sig, thanks for your useless response, elaborate on what you need and I will furnish you with the information. You have OS, DVD player version above. Also media type is DVD. Message is "skipping over damaged area",. So in your infinite wisdom what next?
Currently Being ModeratedFeb 16, 2013 2:00 PM (in response to Gingyr)
I would tell you to have your optical drive checked out but I asked you to leave out b.s and opinion in your reply and you couldn't help yourself. So, have a nice day.
Currently Being ModeratedFeb 16, 2013 2:19 PM (in response to sig)
Tut Tut Tut. Your very sensitive,if you reply in a patronising manner and disregard the original question and detail therein people will respond accordingly. Well I shall await a more socially adept Mac propfessional to help me out. I got your get the drive checked recommendation, it seems doubtful as VLC works fine but if nothing else comes of this off to the Apple shop I go. My impassioned plea is due to a lot of searching on the web and no-one has fixed or advised well on this issue, I have even witnessed peolpe being advised on a full OS re-install!!!
So I await some direction from those more well versed than I.
Currently Being ModeratedFeb 16, 2013 2:41 PM (in response to Gingyr)
I'd get that drive checked out.
Currently Being ModeratedFeb 16, 2013 2:53 PM (in response to CT)
Hi CT, thanks will do so in Apple store Belfast this week, I will update on my experience. Oh and thanks for answering without any caveats, your advice was succinct and well received.
Currently Being ModeratedFeb 16, 2013 2:56 PM (in response to Gingyr)
Sell the Mac and go back to Windows. You'll be happier and you won't have they problems anymore.
Trust me I know.
Good Luck and Best Wishes.
If you are set on staying with the Mac take it to an Apple store and have it checked out. Hopefully you bought the Applecare Extended Warranty.
Currently Being ModeratedFeb 16, 2013 3:07 PM (in response to Shootist007)
Thanks Shootist for the empathy, but I do like my MacBook Pro, I have my foot in both camps, owning a number of MS based devices as well as Ipads and Iphones. My issue can be resolved by using VLC on the Macbook Pro. On Windows devices I download 3rd party software because its better, more functional or I am more familiar with it not because the original application fails. I am trying to discern what is at fault hardware or software (both Apple) and get a fix and have the manufacturer admit so! Its a simple ask. Lets give the Apple store a chance and I will feedback on my customer experience.
Currently Being ModeratedFeb 20, 2013 7:20 AM (in response to Gingyr)
Ho folks, as promised an update, my learning curve with Macbook knows no boundarie's. OK I spoke with William at Apple Support and lo and behold my warranty had expired................3 days ago! I had a quick discussion on something EU specific around warranty that I will cover later and we agreed to see what we could do to resolve my issue. So William the eponymous professional talked me through resetting the SMC (System Management Controller), this involved powering MacBook Pro down, once MBP powered down I held down the following keys - shift-ctrl-alt and keep them held down, now press in the power key once and release all buttons together. MBP should not have powered up and thus SMC should be reset. I was sceptical but MBP has been running alongside me for 4 episodes of the Big Bang Theory and not one "skipping damaged area" yet! A resounding success, Apple is once more in my positive customer experience quadrant!
The European Union Warranty piece I pertained to above is this, Google/Bing/search for 1999/44/EC, across all EU member State's a two year warranty is mandatory for new goods. Therefore quote verbatim and see where you get, you will be very surprised.
Currently Being ModeratedMar 1, 2013 7:53 PM (in response to Gingyr)
I have this problem, afraid I am not much of a 'techy' so need a step - by - step guide as to how you powered down the SMC etc.
Is what you did easy to do.
I have a 14 month old MacPro and it does the whole 'skipping over damaged area' caption perhaps 7-10 times during the length of a movie (some DVD's brand new, first time out the box) and if I rewind to where it came up with the caption it will inevitably play through it again with no problem.
Any help you can give would be appreciated.
Currently Being ModeratedMar 1, 2013 8:05 PM (in response to Teilhaber)
To reset SMC - http://support.apple.com/kb/HT3964.
Not sure that it will solve your problem as well, but it's worth a shot.
Currently Being ModeratedSep 20, 2013 5:24 PM (in response to Gingyr)
I have been having the exact same problem. And a few more--sometimes when watching a dvd the screen freezes. Also sometimes I get a grey box in the lower right hand corner, especially when watching a film with subtitles. I, too, have read all the same complaints and wondered why no one figured it out.
Here's what I'm trying:
1. Open DVD player app.
2. Go to Preferences.
3. Uncheck the box that says "When using the battery: Put DVD Drive to sleep.
It seems like my own problems only happen when the computer is unplugged and running on battery power, so I think it's worth a try.
I also wonder if this issue is related to the ridiculous "hibernate after 4 hours when plugged in" issue we're all dealing with now, too.
I'm hoping the latest update will fix that.
Good luck and let me know if this helped!