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Time Machine not showing Latest backup in Restore.

6494 Views 97 Replies Latest reply: Jun 14, 2013 9:43 AM by Pondini RSS
  • PaulMeuller Calculating status...

    The latest backup IS on TM but I can't access it from my Mac.

     

    From my wife's Mac I can see the latest backup of my computer on TM.

     

    In Ctrl-R mode on my Mac, "The backup cannot be opened; pwd no good (it was entered correctly); or backup maybe damaged."

  • Pondini Level 8 Level 8 (38,710 points)

    PaulMeuller wrote:

     

    It happened again - computer wouldn't get past trying to open (by itself) in safe mode: the progress bar showed no progress then the computer would shut down.

    That sounds like an unrepairable directory problem, but could be some sort of hardware or basic OSX problem (since Safe Boot disables most kernel extensions).

     

     

    My present step is to reinstall Mountain Lion and hope it puts back all the system-related files and such. 

    If you haven't started that yet, you might want to erase your internal HD first, via the Recovery HD, to be sure the directory structure is ok.


    Then when your Mac restarts after the install, see if you can use Setup Assistant to transfer your stuff.

  • PaulMeuller Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 2:48 PM (in response to Pondini)

    SOMETHING WORKED.

     

    I was able to see and access the recent backups that were stored on the Time Capsule and restore my computer just fine.

     

    EIther:

     

    1.  My unplugging the external drive from the Time Capsule did the trick. -or-

     

    2.  Restoring the Time Capsule (using my wife's Mac) through AirPort Utility did the trick. -or-

     

    3.  The system knew that The Great Pondini was on the scene and it decided it had better stop messing around.

     

    I'm thinking I'm going to set up the External Drive as an alternate backup destination just to minimize complete reliance on Time Capsule/Machine.  Otherwise, I really have no idea what is going on (but think it's #3 above).

  • Pondini Level 8 Level 8 (38,710 points)

    PaulMeuller wrote:

     

    SOMETHING WORKED.

    Yay! 

     

    1.  My unplugging the external drive from the Time Capsule did the trick.

    Possible, I suppose, if there was something on it that totally confused OSX. 

     

    2.  Restoring the Time Capsule (using my wife's Mac) through AirPort Utility did the trick.

    Not sure what you mean.  Repairing your backups?  Reconnecting?  Resetting?  Any of those might be it.

     

     

    3.  The system knew that The Great Pondini was on the scene and it decided it had better stop messing around.

     

     

    I'm thinking I'm going to set up the External Drive as an alternate backup destination just to minimize complete reliance on Time Capsule/Machine

    Good plan.  You can never have too many backups, and a second is always prudent, especially if there's any question about the primaries.  See Time Machine - Frequently Asked Question #27 for some suggestions.

     

    Anyhow, glad it's finally sorted out!

  • Heider Sati Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 18, 2013 6:24 PM (in response to Pondini)

    Just upgraded online my Mrs.'s MacBookPro into version Lion v11 and wish I haven't done that today.


    it's been a long night, whereas:

     

    1) The internal 750GB HD is corrupt, Not sure why.

    2) In Single-User-Mode, fsck -f -p -y report so many errors (Dir Structure is wrong currently is XXXX should be YYYY...), but without doing much to fix them.

    3) Booting into Recovery Mode with CMD+R is a pain in the neck due to:

     

    4) Time Capsule won't restore as the MacBook cannot see anything backed up, even when all files are already on the TC correctly lined up.

    5) The HD Utility won't fix the drive and would report the sae errors as fsck above, and then fail with a similar message that says "Sorry mate, can't do it, save your life and run for cover... Backup as much as you can and then re-format the darn thing and then restore it cuz I'm useless in this case...Sorry!)

    6) Re-Install OSX would also fail due to the existing version upgraded into V11, but the existing OS-Recovery files still somehow on V10...

    7) When trying to Re-Install OSX, it comes up with an (Agree)... I say "yes" to it, but then it asks (Please select the Drive to install from) without showing me the drive itself.

    8) The most Ironic situation is when I found the logs that says (Can't execute a certain function as NSsomething is V11 when it should be V10).. the issue here is that I selected all these logs and clicked on "Submit to Apple Support", with a big failure saying "Sorry, No Can-Do mate..."

     

    Got Really stuck,... I mean this is the latest and greatest machine from Apple, corrupting itself with a firmware upgrade, and then all stuff dying miserably... Also, the Time Machine that I got with it can't do the restore job when needed... I mean really stuck...

     

    Then,... After running out of all "official" options, I then decided to re-format the drive which I just did, and now the re-install OSX just worked fine now.

     

    I am watching the installer "Installing OSX, time left about 7 minutes..." and hopefully after that, I have a feeling that it should really start reading the backup files and hopefully restore into what I just backuped before that upgrade.

     

    It's a shame that the only option left to fix the disk is a re-format and restore from a backup.

     

    Anyway, I am hoping to see some good results in 4 minutes time...

     

    Kind Regards
    Heider

  • Heider Sati Level 1 Level 1 (0 points)

    All attempts to restore the system from the TC has failed.

     

    I had to re-install the OS as mentioned above, and then restore the profile-files from TC (as opposed to all system and settings also which is what I was hoping for).

     

    Decided to do a full back now (Rebooted into Safe Mode, and then back into normal Mode, this forced full backup when using "Backup Now"), and hopefully with the Firmware releases matching up to OSX Lion V11, the system could be restored in future.

     

    Just annoying that the Restore from Backup on the TimeCapsule has been a complete waste of time.

     

    What I would suggest to all MAC users, is that always frequently rebooting your MAC into single-user-mode (Hold CMD+S when powering up), and then run "fsck -f" to ensure that your disk is always healthy. Doing so would save you the hassle.


    I hope this helps.

     

    Kind Regards

    Heider

  • Heider Sati Level 1 Level 1 (0 points)

    Ok, Finally, after trying to go through every single scenario on restoring, I can't believe I missed this part!!! ( must have been out of my mind )...

     

    Let's cut the story short, the following I believe are bugs, so don't waste your time on them until a new update fixes those:

     

    1) Restarting your MAC with CMD+R and then into TimeMachine restore, won't work, it will report (no OSX files were found on TC)... I also tried dong (Go Back) and then (Next) you would see some items to restore showing up but when clicking on any of them, the system takes about 3 seconds (thinking about it) and then come back with nothing happened. Therefore, this was a total dead-end.

     

    2) Restoring from "Migration Assistant" is another waste of time especially if your backup is Encrypted. Regardless of trying to restore from the initial OSX setup screen (from the "Copy your Files From" menu) or after you installed and then from LaunchPad selecting "Migration Assistant", and then restore... this would find the TC and asks for user/password to login, but then miserably go back into the "Migration Assistant" startup screen like nothing happened.

     

    But now, finally (sorry for the long text above), I

     

    1) Re-installed the OSX Lion altogether (don't worry about doing your custom settings here, not necessary).

    2) Went into the time-machine (the watch icon on the top right bar), and then

    3) "Enter Time Machine", this time I didn't only look at the profile directories (i.e. Desktop, Documents etc) however:

    4) Go back in time with the <> buttons to the required time...

    5) I decided to go into "Devices" on the left menu of the time-machine-Finder screen.

    6) Click on the computer name under "Devices" you should see items opening up, including:

    7) Select "Macintosh HD" (your hard disk main Icon, or whatever you previously called it)...

    8) Click "Restore"...

     

    The system would then go through all Incremental Backups by saing something like (Calculating files... ) and then would tell you something like XXXXX number of files are about to be restored now...

     

    9) The system would ask you to confirm which way to go "Replace Macintosh HD" (since it already exists) or "Cancel".. etc,

    10) Click on Replace, and watch the progress... I am looking at my screen now (well my Mrs'...), and it's restoring 20.62GB which is exactly what I was hoping for.

     

    I hope this helps people stranded with trying to restore the complete system from a backup.

     

    Let me know if this helps.

     

    Kind Regards

    Heider

  • Pondini Level 8 Level 8 (38,710 points)

    Heider Sati wrote:

    . . .

    1) Restarting your MAC with CMD+R and then into TimeMachine restore, won't work, it will report (no OSX files were found on TC)...

    That means system files were excluded from your backups.  That can be done via Time Machine Preferences > Options, and excluding the System folder.  That sets an indicator in the preferences file  (we've also seen a couple of instances where the file was apparently damaged, setting the indicator).

     

    Since OSX isn't backed-up, no, you can't do a full restore of your system.

     

    2) Restoring from "Migration Assistant" is another waste of time especially if your backup is Encrypted.

    First, after installing OSX, your best bet is to transfer from your backups before creating a user account, when you see this window:

     

     

    shapeimage_4.png

     

    It works very much like Migration Assistant thereafter.

     

    You would have had to select and unlock the backups, but otherwise that should work.  Your experience with Migration Assistant sounds like either you didn't enter the right password, or didn't notice the second prompt (it is a bit odd; after unlocking, you still have to select the backups, in case more than one Mac was backed-up to the Time Capsule).  See the tan box in Using Migration Assistant on Mountain Lion or Lion.

     

     

    1) Re-installed the OSX Lion altogether (don't worry about doing your custom settings here, not necessary).

    2) Went into the time-machine (the watch icon on the top right bar), and then

    3) "Enter Time Machine", this time I didn't only look at the profile directories (i.e. Desktop, Documents etc) however:

    4) Go back in time with the <> buttons to the required time...

    5) I decided to go into "Devices" on the left menu of the time-machine-Finder screen.

    6) Click on the computer name under "Devices" you should see items opening up, including:

    7) Select "Macintosh HD" (your hard disk main Icon, or whatever you previously called it)...

    8) Click "Restore"...

    No, sorry, that's probably not going to work, either.    The data will be restored to the (hidden) Volumes folder, not make a usable system.  You can't restore user accounts while running from them.

  • Heider Sati Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 8:57 AM (in response to Pondini)

    Hi Pondini

     

    Thanks for replying.


    I left my wife's MAC restoring whilst going to shopping, came back now. You are right about the steps that I was hoping to solve the problem did not work. Mainly I guess the system files are locked and things would be more difficult to restore when the HD is booted.

     

    Anyhow, I followed your links and advices, sadly still no dice, I honestly believe that there is something terribly wrong with the process (TimeCapsule/Machine and the latest version of the Mac Lion OSX).

     

    To show you what I'm going through (my pain), please see the attached 2 x YouTube videos, these should describe the problem without talking too much about it.


    The only thing I would say on these videos is that to show you that my passwords are fully correct (as per your advice), I had to type in the username/password twice , once wrong and the other right.

     

    In one of the videos, I used two accounrs to login into the Capsule. also removed the old account from the PC (I mean MAC, Ahem...). Still no dice.

     

    Please see below and let me know what you think, I don't know what else can I do to get my wife's machine restored without re-configuring everything.

     

    I bought this system because I have absolutely no time at the moment to spend on fixing things due to involvement day and night on something crucial, but unfortuantely got stuck over the past 2 days doing the restore work that I paid for myself...

     

    Please have a look, let me know what you think

     

    1) http://youtu.be/C9PmKjbBIOg

     

    2) http://youtu.be/d5SdPZOdvLg

     

    Kind Regards

    Heider

  • Pondini Level 8 Level 8 (38,710 points)

    Heider Sati wrote:

    . . .

    Mainly I guess the system files are locked

    No, not locked.  Since the first time it says they weren't backed-up at all, and the second time it seems to find them, but lists no Backup Date & Times at the left, and can't open them, it looks like the backups are damaged/corrupted.  Try Repairing them, per #A5 in Time Machine - Troubleshooting.

     

    This is what that window should look like:

     

    14d Select a Backup.jpg

     

    That's confirmed by the message you got towards the end of the first video.

     

     

     

    You'll probably have similar trouble with Migration Assistant.  Also note that, as odd as it seems, you may have to actually click the icon for the backups there to specify that those are the ones you want:

     

    Screen Shot 2013-05-19 at 12.42.58 PM.png

     

     

    I honestly believe that there is something terribly wrong with the process (TimeCapsule/Machine and the latest version of the Mac Lion OSX).

     

    It works fine in most cases, but if your backups are damaged/corrupted, it won't.  Try the Repair as above, then the full system restore again.  Only use Migration Assistant if that doesn't work.

     

    You're not getting far enough with the full restore to know yet, but if you're doing this restore because of a problem on your internal HD, it's possible that if your OSX installation was damaged, that damage may have been backed-up, so when you restore your latest backup, it may be returned.  If so, try again with an earlier backup.

  • Heider Sati Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 12:04 PM (in response to Pondini)

    Thanks Pondini,

     

    I will try that and let you know.

     

    In the mean time, something quite strange happened (or maybe?),... I decided to re-install the OS from scratch again after I posted my previous reply, started the process which said (takes about an hour) and then drove off to drop my son at a Birthday party, I know before leaving that the OSX was installing (i.e. I'm 100% sure that the HD was formatted etc)

     

    I came back now to see my previous profile (before re-installing) has came back, my gut feeling tells me it's something to do with an auto-restore somehow was done.

     

    I don't think the backups are corrupt, as I've tested on 3 MACs here all same results.

     

    When using the normal (click icon on the top) the file-restore works perfectly fine and all files are found.

     

    The question I have for you Pondini, is; Have you tried all this with an "Encrypted" TimeCapsule? as I believe this might be the problem.

     

    Anyway, I will try your suggestions about the Capsule to see if there are any corruptions there as you pointed out.


    Thanks for stepping in.

     

    Thanks

    Heider

  • Pondini Level 8 Level 8 (38,710 points)

    Heider Sati wrote:

    . . .

    I came back now to see my previous profile (before re-installing) has came back, my gut feeling tells me it's something to do with an auto-restore somehow was done.

    Did you erase your HD first?  If not, you installed a fresh version of OSX without disturbing anything else.

     

    When using the normal (click icon on the top) the file-restore works perfectly fine and all files are found.

    You mean selectively restoring a few user files? If so, that doesn't mean there isn't a problem elsewhere.  Time Machine backups are intricately linked together (sort of like a database on steroids), so if there's a problem in one place, you still may be able to view and restore individual files, but if you hit the spot with the damage, you can't. 

     

    I've never seen the full system restore window show backups without dates before -- that's gotta be some sort of damage.

     

     

    The question I have for you Pondini, is; Have you tried all this with an "Encrypted" TimeCapsule? as I believe this might be the problem.

    I have experimented with encrypted backups, but not on my Time Capsule; on external HDs and a USB drive connected to a Time Capsule, which is functionally the same as on it's internal HD.  Plenty of other folks have, though.

  • Heider Sati Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 1:50 PM (in response to Pondini)

    Hi Pondini,

     

    I didn't erase my HD upfront, I assumed (like any other OS) that when I say "Install OS" I mean start from scratch, even with severe cases like Windows re-installing without formatting the drive, certainly I wouldn't expect to see my username active and allowed to login on a brand new machine without the system even asking for which user should be registered upon install. also, things like profiles, iPad/Phone sync stuff where all these as if nothing changed from last time as if I restored all these after installation.

     

     

    I agree with you about the database / files to restore, yes they can be complex. Which is why I took your instrcutions and "Verified Backups" (ALT+TM), and then Disk Utility, I selected about 2 (the ones I know I needed, one of them done yesterday and the other done today), all passed successfully. No issues reported whatsoever.

     

    I tried to CMD+R to restore again, exactly same problem.

     

    However, here is the thing that might shock you (and others):...

     

    I decided to create another disk on the Capsule (another user with another partition), and backed up the same MAC (selected that as a new backup drive), but this time, without Encryption, I was shocked to see that all worked fine.

     

    Then I thought, perhaps my previous backups were all corrupt, then I created a 4th drive, with encryption, and used it on the same system. I was sad to see that the exact same problem occurs again with CMD+R.


    So, I'm now 100% fully convinced that the Encryption is causing all this hassle and that your instructions is working flaulseely when the Encryption is disabled on the TimeCapsule, and sadly it's causing me grief now as I can't backup without Encryption, which means that my TimeCapsule was a total waste of money.

     

    I like the idea that I can go back in time and pull some files when I am developing something. However, for a full backup, I will be doing something like a (dd if=/dev/... of=/dev/... under linux) onto a virgin hard disk just for the OS to preserve all settings. and then use the TC to restore profiles files on top, it seems that the only option I have left until Apple "test" this or release an update at some point hopefully.

     

    Thanks VERY much Pondini, and apologies for dragging your time into all this.

     

    I am now certain that the Encryption has made my life a nightmare over the past 2 days as I needed my time the most before hitting into this problem.

     

    I don't know if I will be spending any more time on this now, I am re-building again, will restore the desktop files and then hand over back to my wife later this evening.

     

    Kind Regards

    Heider

  • Pondini Level 8 Level 8 (38,710 points)

    Heider Sati wrote:

    . . .

    I didn't erase my HD upfront, I assumed (like any other OS) that when I say "Install OS" I mean start from scratch,

    No, not on OSX.  On earlier versions of OSX, the installer would put up a window with options to do an Erase and Install or an Archive and Install. 

     

    Now, however, you can solve nearly all problems with OSX by just installing a fresh version, leaving everything else alone.  Much simpler and easier for that 99% of the time.

     

     

    I agree with you about the database / files to restore, yes they can be complex. Which is why I took your instrcutions and "Verified Backups" (ALT+TM), and then Disk Utility, I selected about 2 (the ones I know I needed, one of them done yesterday and the other done today), all passed successfully. No issues reported whatsoever.

    I don't know what you mean about selecting 2.  Verify Backups operates on the sparse bundle containing the current backups (ie, the one shown on the TM Preferences window) of the Mac it's running on.   Each Mac has a single sparse bundle containing all it's backups;  the only way to get more than one is to have different accounts (see below).

     

    I decided to create another disk on the Capsule (another user with another partition), and backed up the same MAC (selected that as a new backup drive), but this time, without Encryption, I was shocked to see that all worked fine.

    No, you cannot partition a Time Capsule's internal HD (at least not without physically removing it, installing it in an enclosure, and partitioning it with Disk Utility.  That also voids the warranty). 

     

    You may have what appear to be multiple partitions, if you used With Accounts for Secure Shared Disks in Airport Utility, but they're not really partitions.   You can't specify a format or size, and they're not contiguous.  More like private folders.

     

     

    Then I thought, perhaps my previous backups were all corrupt, then I created a 4th drive, with encryption, and used it on the same system. I was sad to see that the exact same problem occurs again with CMD+R.

    Again, do you mean you set up a 4th account via Airport Utility?

     

    So, I'm now 100% fully convinced that the Encryption is causing all this hassle and that your instructions is working flaulseely when the Encryption is disabled on the TimeCapsule, and sadly it's causing me grief now as I can't backup without Encryption, which means that my TimeCapsule was a total waste of money.

    It does work ordinarily.  You've got something going wrong (quite possibly something simple we just aren't seeing).

     

     

    I like the idea that I can go back in time and pull some files when I am developing something. However, for a full backup, I will be doing something like a (dd if=/dev/... of=/dev/... under linux) onto a virgin hard disk just for the OS to preserve all settings.

    That may not work the way you expect.  There are hidden system folders, and the top-level Library folder is a mixture of things that come with the system, plus additions, such as printer drivers, system-wide settings, etc.

     

    A better bet might be one of the "cloning" apps.  If you're not familiar with them, see Time Machine - Frequently Asked Question #27, especially the green box. 

  • Heider Sati Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 19, 2013 4:39 PM (in response to Pondini)

    Hi Pondini,

     

    I meant by Partition: Creating a user account which is like a folder (the idea is a partition, but physically, yes, with user-accounts, it just another directory, I should've made it more clearer).

     

    No, I didn't invalidate any warrenty, in fact, I'm thinking of returning this to Apple now if I can unless their Geniuses can show evidence that this works with Encryption. As I said earlier, When I ask TM to backup onto a TC Account with Encrypted=1, then it all falls apart when restoring. Based on what I've seen the TC isn't the culprit here, it's the software on Mac failing to decrypt with recovery mode. When using an account that has Encryption = OFF all works perfectly fine and all articles apply.

     

    Yes, All accounts were setup by the Aiport Utility under the disk-tab.

     

    Pondini, again, with encryption it does not work, I confirm this now with multiple tests done on more than one MAC.

     

    All devices are less than 2 months old, with everything bespoke and less than 40GB utilisation altogether, there has been no problems or power drops anywhere nor even any bad/rebooting issues, therefore, I have no reason to believe that anything is corrupt especially when the "Verify Backup" reported that all is ok.

     

    Sorry to disappoint you, "dd" worked perfectly fine, I've used many times before with different Linux systems, and no surprise, it worked fine on this too. the OF of that command would point to a file on another disk, and all backed up great on a 64GB SanDisk.

     

    I now have an image moved into my network drive, and the TimeCapsule is only used now to do file-backups which can be done by any network server, not sure if should keep it or return it, but at the end of the day, to me, so far the TimeCapsule has been a very bad experience, I confirm it works fine when using it without security, but fails miserably with security on.

     

    Thanks for trying to help Pondini, this might be my last message for now as I must go back into working on what I've been doing, I can't believe I wasted 2 days on this, when I could've done the whole in less shorter time if I knew that TC's dont do system backups, and then used my Linux skills to go around all this in no time.

     

    Have a good day, and thanks again.

     

    Kind Regards

    Heider

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