Skip navigation

iTunes movies captions stuck onscreen on 1Gen AppleTV

714 Views 2 Replies Latest reply: Mar 5, 2013 5:30 AM by Sigh-Man RSS
AppleTVuser61 Calculating status...
Currently Being Moderated
Feb 16, 2013 3:18 PM

Just purchased Argo and the captions that are included in the movie (for example the country they're in at the time...) are staying on the screen well after the scene is over.  I'm playing the movie on a 1st generation Apple TV and that's where the trouble occurs.  I can drop out of playing the movie then resume and the captions go away.

 

It's a major annoyance though - this movie has a ton of captions.

 

I don't have closed captions turned on but that's the only setting I find related to this.  Help!!

Apple TV
  • Sigh-Man Level 1 Level 1 (5 points)

    Hi there,

     

    I too have had precisely the same problem with my Apple TV gen 1.  Its happened to me on both Argo (rented around 2 March) and Taken 2 (rented around mid-February) but I haven't experienced it previously.

     

    Both times, I have written to Apple customer care and they have refunded the movie which is appreciated.

     

    However the fact that it has happened to both of us (I am using the UK iTunes store) and has happened on different movies, does make it seem to be more than what might otherwise have been written off as an isolated incident.

     

    My one concern is that perhaps Apple have started encoding the captions in a new way which may be supported by newer devices but isn't compatible with the 1st Generation Apple TV.  <<< This is only a thought I've had and I'm happy to be told otherwise.

     

    Does anyone else have any insight into this?

  • Sigh-Man Level 1 Level 1 (5 points)

    Actually I have just some further digging and come across this thread https://discussions.apple.com/thread/4400114 it seems to be a bigger problem - but unfortunately not one which Apple has acknowledged

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.