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Apple IOS 6.1.1 update still wifi greyed out

11308 Views 86 Replies Latest reply: Mar 3, 2013 7:02 PM by fromsouth RSS Branched to a new discussion.
  • Michael Battenfield Level 1 Level 1 (135 points)
    Currently Being Moderated
    Feb 15, 2013 10:43 AM (in response to brunosr)

    Refrigerator?????  I guess the condensation that forms when you take it out somehow helps?  It also likely will activate the moisture dots, thus voiding any warranty.

     

    If such a "fix" really worked, then a trip to an Apple Store, or a call would probably be more productive.

  • Michael Battenfield Level 1 Level 1 (135 points)
    Currently Being Moderated
    Feb 15, 2013 10:53 AM (in response to jrathi)

    I would go to the nearest AppleStore, speak to a "genius" and give them a POLITE piece of your mind - APPLE screwed up your phone.  Period.  IN or OUT of warranty - THEY did it.  Their sofware on THEIR hardware - somethign that was suppose to IMPROVE reliability has caused it to not be functional at all.

     

    Come on folks - its time to rattle some cages.  Tim Cook needs to tighten up the ship before the "Apple magic" fades away.

  • jrathi Calculating status...

    @Michael Battenfield

     

    I tried speaking to customer support for more than an hour to make them understand this.

     

    They kept telling me my phone was 23 days out of warranty. That this is a hardware issue that has now emerged on my phone and they can do nothing about. That i could take it to a "genius" if i wanted and pay for repairs.

     

    Guess what... i am told they have never heard of wifi issues from ios6 update!

     

    I hope some more users voice themselves and we make apple see reason to allow for OS downgrades.

  • Michael Battenfield Level 1 Level 1 (135 points)
    Currently Being Moderated
    Feb 15, 2013 11:55 AM (in response to jrathi)

    Apple Store. 

     

    If one has to call support, they WILL give you that song and dance.  Demand they "escalate" your case to the supervisor.    Explain that it is THEIR software update that hosed your phone.  It was working prior - and the SOFTWARE update caused your issue.  Also - if the initial WiFi issue started before your warranty expired - make sure that is a point - and that you were trying to be patient to allow Apple to fix the problem.  They did not - now its time for them to step up and do what's right.

     

    Be persistent.  And again, go to an Apple Store if one is reasonably near.  Be nice, but very firm. 

  • emilyrose9673 Calculating status...
    Currently Being Moderated
    Feb 16, 2013 4:45 PM (in response to Matesaharat)

    My wifi was fine until I updated to the iOS 6.1.1 now it's greyed out, very frustrating! Tried everything including - hairdryer method, reset network, restored, reset, airplane mode on - phone off - phone on - airplane off, etc etc non working.

  • BGstingfan Calculating status...
    Currently Being Moderated
    Feb 16, 2013 8:21 PM (in response to BGstingfan)

    Well I went to my local Apple Store today and I will say that I am not impressed with the way I was treated.  They basically told me sorry about my luck, and that there is nothing Apple can do for me since my phone is out of warranty.  They claim they have never heard of any of these greyed out wifi issues.  I'm sure Apple coached them how to play stupid and deny any knowledge to this problem.  A simple Google search shows that this is a wide spread problem that is affecting a lot of innocent customers.  I let the "Geniuses" know that it is complete BS how Apple can get away with ruining my phone then have the nerve to tell me for $200 they can possibly repair it.  I'm not sure what else to do at this point.  If Apple doesn't come through and rectify this issue I will definately be switching over to an Android phone and I will never purchase another Apple product the rest of my life.

  • Cscience1 Level 3 Level 3 (705 points)
    Currently Being Moderated
    Feb 16, 2013 8:25 PM (in response to BGstingfan)

    Restart.

     

    Hold power then slide to power off. Slide it. Wait. Then turn it on back again.

     

    Or try this

     

    http://support.apple.com/kb/ts1559

  • BGstingfan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 8:30 PM (in response to Cscience1)

    Cscience1, thanks however I tried all of those suggestions already.  Still no luck.

  • Cscience1 Level 3 Level 3 (705 points)
    Currently Being Moderated
    Feb 16, 2013 8:58 PM (in response to BGstingfan)

    Sorry for the people who have this issue.

     

    Try going to youtube. Then search the problem there.

  • Dnomyar4s Calculating status...
    Currently Being Moderated
    Feb 17, 2013 12:46 AM (in response to Matesaharat)

    definitely gonna bump this thread!!

    i've tried all ways possible to resolve this issue, and no luck.

    APPLE needs to explain to us why this is happening.

  • modular747 Level 6 Level 6 (15,795 points)
    Currently Being Moderated
    Feb 17, 2013 12:57 AM (in response to jrathi)

    This has absolutely nothing to do with the  iOS version and downgrading, even if you could, will not fix it.  This problem has occurred after every update since at least iOS 2.0 in a minute fraction of the 100+ million iPhones out there.

     

    If you tried all the steps in the support article without success, there is likely a hardware failure.

     

    iOS: Wi-Fi or Bluetooth settings grayed out or dim

  • jukkatainio Calculating status...
    Currently Being Moderated
    Feb 17, 2013 4:05 AM (in response to modular747)

    On my phone the WiFi worked flawlessly with 6.1, with 6.1.1 it's greyed out. Does not seem like a hardware failure to me. The phone is brand new, have had it for two weeks now.

     

    Tried the iTunes Restore today, it did not help either.

  • jrathi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 17, 2013 7:25 AM (in response to modular747)

    @modular747

    It definitely has something to do with the OS version, because my phone was working just fine minutes before the os upgrade.

     

    OS is a low level software that needs to interact with the hardware. So if this is indeed a hardware failure i would think it is being caused by the OS upgrade only.

     

    With so many people facing this exact hardware issue immediately after the OS upgrade, it is unlikely that the timing of the hardware failure popping up can be a co-incidence!

  • fromsouth Level 4 Level 4 (3,180 points)
    Currently Being Moderated
    Feb 17, 2013 7:28 AM (in response to jrathi)

    jrathi wrote:

     

    @modular747

    It definitely has something to do with the OS version, because my phone was working just fine minutes before the os upgrade.

     

    OS is a low level software that needs to interact with the hardware. So if this is indeed a hardware failure i would think it is being caused by the OS upgrade only.

     

    With so many people facing this exact hardware issue immediately after the OS upgrade, it is unlikely that the timing of the hardware failure popping up can be a co-incidence!

     

     

     

     

    that argument apple lawyers thought off already.

    "Software distributed by Apple under the Apple brand name (including, but not limited to system software) is not covered under this Limited Warranty"

     

    here is reference:


    http://store.apple.com/Catalog/US/Images/wty-post1997.html

     

    That warranty is only for North and South Americas, quite possible that EU has different policies.

     

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