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Download Problems with iTunes Match

861 Views 13 Replies Latest reply: Feb 20, 2014 6:49 PM by tinahanson RSS
Vinny Bastos Calculating status...
Currently Being Moderated
Feb 16, 2013 10:19 AM

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.

I'm not able to make the songs appear in iTunes: http://pqp.me/7qr

and when I get the songs come I can not download:http://pqp.me/7qq

Can you help me?

iPhone 4, Windows 7, iTunes 11
  • Michael Allbritton Level 6 Level 6 (16,145 points)
    Currently Being Moderated
    Feb 16, 2013 10:38 AM (in response to Vinny Bastos)

    Vinny Bastos wrote:

     

    I'm not able to make the songs appear in iTunes: http://pqp.me/7qr

    I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.

     

    Vinny Bastos wrote:

     

    and when I get the songs come I can not download:http://pqp.me/7qq

    You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.

  • Michael Allbritton Level 6 Level 6 (16,145 points)
    Currently Being Moderated
    Feb 16, 2013 10:54 AM (in response to Vinny Bastos)

    Vinny Bastos wrote:


    This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.

    Again, click the "done" button. Or click one of the "tabs" along the top of the screen: Songs, Albums, Artists, etc.

     

    Vinny Bastos wrote:

    How often iTunes Match is off? Sometimes?

    It sometimes loses communication. Generally the service will re-establish itself fairly quickly. If it does not quit iTunes, wait a few seconds, then re-launch the application.

  • Michael Allbritton Level 6 Level 6 (16,145 points)
    Currently Being Moderated
    Feb 16, 2013 8:59 PM (in response to Vinny Bastos)

    I'm afraid I don't understand what you mean. Can you provide more detail when describing the problem?

  • Michael Allbritton Level 6 Level 6 (16,145 points)
    Currently Being Moderated
    Feb 17, 2013 5:44 AM (in response to Vinny Bastos)

    Ok, let's back up.

     

    You seem to be saying you are using the "Update iTunes Match" command a lot. Why? It is not necessary to use that command everytime you make a change in the iTunes library. Just make the change and it will automatically be propagated out to all your devices.

     

    Vinny Bastos wrote:

     

    When releasing the download of songs, usually the Match keeps crashing. Download is limited.

    I don't understand what this means. Sorry.

     

    What is your native language? Perhaps we can get someone to help you.

  • Wade Peeler Level 6 Level 6 (10,905 points)
    Currently Being Moderated
    Feb 19, 2013 1:29 PM (in response to Vinny Bastos)

    Well, I'm not an iTunes expert, but I can try and help translate.

     

    Vinny, vc quer explicar o problema em português, ai eu traduzo pra vc?

  • Wade Peeler Level 6 Level 6 (10,905 points)
    Currently Being Moderated
    Feb 19, 2013 1:47 PM (in response to Vinny Bastos)

    Sem problema. Espero que Michael tenha uma solução pro problema.

     

    So he's having a hard time downloading songs from iTunes Match. If he tries to download an album that has 17 songs, it'll download like 8 of them, at which point he has to close and reopen iTunes to get it to continue on. So he is unable to download all of the songs he has in iCloud, because he would have to repeatedly open and close iTunes every time the downloads stop.

  • tinahanson Calculating status...
    Currently Being Moderated
    Feb 20, 2014 6:49 PM (in response to Vinny Bastos)

    My problem with match is that it seems stuck when downloading the songs onto my laptop.  The cloud symbol is there, but grayed out and nothing happens when you click it to down load...any suggestions would be appreciated!

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