HT201257: Using Apple Hardware Test

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Mcboehlke
Level 1 (0 points)

Q: Every time I start up, the hardware test pops up.  Is there a way to start up without the test coming up?

I can't start up without the hardware test coming up.

iMac

Posted on Feb 17, 2013 12:20 PM

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Mcboehlke

Q: Every time I start up, the hardware test pops up.  Is there a way to start up without the test coming up?

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  • by babowa,

    babowa babowa Feb 17, 2013 12:21 PM in response to Mcboehlke
    Level 7 (32,049 points)
    iPad
    Feb 17, 2013 12:21 PM in response to Mcboehlke

    Some specific info would help: iMac model/year, exact OS version.

     

    Do you use any key commands at startup? Or do you simply push the power button?

  • by Mcboehlke,

    Mcboehlke Mcboehlke Feb 17, 2013 12:34 PM in response to babowa
    Level 1 (0 points)
    Feb 17, 2013 12:34 PM in response to babowa

    I Mac 9, 1

    I usually just press the power button.  One of my kids said the computer froze so they turned off the power. This is what happens when I try to start up now.

  • by babowa,

    babowa babowa Feb 17, 2013 3:31 PM in response to Mcboehlke
    Level 7 (32,049 points)
    iPad
    Feb 17, 2013 3:31 PM in response to Mcboehlke

    Well, I'm going to suggest repairing the disk; however, you still did not answer the question which OS version you are running. Do you have install disk(s)? (I'm guessing you do with a 9,1). If so, please insert disk and restart while holding down C key. (You need to boot from your install disk); go to Disk Utilities >Disk Utility and repair the internal disk. Also run repair permissions while there. Boot back into your regular disk See if it works now. If not, use disk #2 to run the Apple Hardware Test:

     

    http://support.apple.com/kb/HT1509

     

    (check both methods mentioned there - I'd assume yours needs the disk).

     

    Run the test in extended mode (will take a while) and write down any error messages you see when posting back.