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iPod doesn't sync properly (eg doesn't update)

1321 Views 11 Replies Latest reply: Feb 18, 2013 12:13 PM by the fiend RSS
suzie sue Calculating status...
Currently Being Moderated
Feb 1, 2013 1:19 PM

Other people have this problem but no one answers it.

Mac Pro (Intel), Mac OS X (10.4.9)
  • the fiend Level 5 Level 5 (6,915 points)
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    Feb 1, 2013 3:36 PM (in response to suzie sue)

    You don't tell us much.


    "Doesn't update":

    • The iOS won't update
    • Songs don't update
    • Play counts don't update
    • Podcasts don't update
    • Something else


    "Doesn't Sync properly":

    • Playlists don't Sync to iPod
    • Playlists don't Sync back to iTunes
    • Not all songs are put on iPod
    • Items downloaded via Wi-Fi directly onto iPod are not being Synced back to iTunes
    • Something else



    We're not mindreaders.

  • the fiend Level 5 Level 5 (6,915 points)
    Currently Being Moderated
    Feb 4, 2013 9:19 AM (in response to suzie sue)

    suzie sue wrote:


    The reason I didn't write the problem in full is because this problem has been asked several times in forums and is never answered properly.

    As I said, we're not mindreaders. You made no reference to other posts, previous discussions etc. and since there are currently 179,973 separate discussions in the iPod Touch forum alone, who knows which one(s) you're thinking of, but not even mentioning to us?


    suzie sue wrote:


    The update to iTunes 11 means I can't even view 'checked songs' any more.

    Why not? What do you see when you switch to the Songs view?


    Assuming that Sync only ticked songs and videos is still selected on the iPod/Music pane (it's the default), then simply unchecking the songs before connecting your iPod to your Tunes Library will cause them to be removed when the iPod Syncs.


    suzie sue wrote:


    I also have photos on my iPod that I do not want on there anymore – how do I get rid of them to make space for more songs? How do I get rid of anything on the iPod?


    When you connect your iPod to iTunes, select the iPod (click on iPod, not the eject icon) which will appear on the right-hand side:


    You are now looking on the iPod, so now, select Photos pane...


    and un-tick the Sync Photos box, which will cause all the photos to be removed from the Photos section of your iPod. (If the Sync process has already gone past the Photos bit before you do this, you may have to press the Sync button to cause another Sync, so that the change can be actioned on the iPod.)


    To remove photos from the Camera Roll (taken on the device as screenshots, the camera - if your iPod has one, or as downloads); when the iPod is connected to your computer, look for an additional drive on the computer. Go into that, navigate to the Camera Roll and delete the photos. If you wish to keep them, copy them first before deleting. 


    To remove music, as mentioned prviously, un-tick a song in the Music/Songs view before connecting the iPod.


    suzie sue wrote:


    In an attempt to make changes I checked 'convert songs to 128' – have I now damaged (downgraded) all the songs in my Library (on my computer)?

    My understanding (since I don't use "convert songs to 128Kbps") is that the conversion creates a second file, for the iPod, and leaves the original file intact. Even if that 128Kbps version is only put on the iPod, but not in the Library, then you do still have the original in your Library. Select one of these songs, right-click/Get Info/Summary>Bit Rate: will confirm what Bit Rate a song file is in. Conversion should not damage the original file.


    Now, this only leaves the matter of new songs not being added to your iPod at Sync time. First of all, are they in your iTunes Library, under Music? There is a bug in the current itunes (that I'm sure Apple are working on) that causes newly added songs to appear in the Recently Added Playlist, but not in the Music/Songs or Artists section. If this happens to you, is this still the case for those songs, after you have re-started your computer and iTunes? If so, a work-round - apparently - is to download the free single of the week, found in the iTunes Store.


    Are you importing the music into iTunes with the iPod connected to iTunes. If so, then you need to Sync the iPod for the songs added after the auto-connect Sync has finished, for those songs to be added to the iPod.



    One thing you may find useful is to make your iTunes 11 look similar to the previous version. You can do this by using:

    • CTRL+S to turn on the sidebar
    • CTRL+B to turn on the top menu bar
    • CTRL+SHIFT+B to turn on the Column Browser at the top of the Songs view
    • CTRL+/ to turn on the size of the Library information at the bottom of the iTunes Window.




    Some of us do our best to answer questions and offer help and advice. Look for those users with a significant amount of feedback. Feedback (or points awarded) are awarded only by the person who set the question. What does that suggest?

  • the fiend Level 5 Level 5 (6,915 points)
    Currently Being Moderated
    Feb 6, 2013 4:31 AM (in response to suzie sue)

    suzie sue wrote:


    First of all, I read lots of help which keeps referring to the iPod appearing at the right hand side on the menu bar as your picture shows. MINE DOES NOT.



    So, why isn't my iPod showing to the right (under search libray). BTW, iTunes Store does not appear in the top menu either – it is in the side bar). I'll tell you why, because I have "sidebar" up. Without sidebar, there is no way of disconnecting/ejecting the iPod.

    You're not making this easy, are you? It was not unreasonable for me to assume that you still had the iTunes 11 default view (where the iPod does appear on the right-hand side, along with the iTunes Store), since you didn't mention that you had reinstated the sidebar. You have specifically made this change yourself, but despite "reading all these posts about it", you failed to mention that you had specifically changed the layout.


    So - let's try to move on. Your last statement about disconnecting the iPod is not correct; "Without sidebar, there is no way of disconnecting/ejecting the iPod". That's not correct! In my previous post, I mentioned the eject the iPod button on the right of the iPod icon. It's the eject button and it looks exactly like the eject button in the sidebar!


    suzie sue wrote:


    Following your instructions (having got rid of the sidebar)...


    I didn't say get rid of it, I actually said if you want to restore the old view of iTunes 10 (which at the end of your post is exactly what you ask for) then turn the sidebar back on. Don't twist what I've said into something that you then subsequently misinterpret.



    suzie sue wrote:


    Following your instructions (having got rid of the sidebar), the Sync Photos is already unchecked and everything is greyed out, so it doesn't recognise the photos on my iPod, even though they're the thing that make up the yellow "other" on the Sync bar at the bottom.


    What sayest thou?


    Wrong again.

    Other is files that have become corrupted and iTunes cannot read. There will always be a small amount of Other on the iPod, so how much is reported on your iPod by iTunes? The fix for too much Other is a Sync, and if that doesn't work, a Restore will sort it out.


    "Other" is not photos! It may be corrupted photo files, but it is not "photos". In other words, you cannot remove Other by assuming that it's photos and changing the Sync Photos option.


    Back to the songs problem:


    suzie sue wrote:


    Recent purchases DO NOT appear under Playlists. However, the contents of my iPod do under the title "iPod"  (they never did before).

    That is not what I said. I mentioned the Recently Added Playlist - not "playlists". In the playlists section, look for a Playlist named Recently Added. It's a Smart Playlist, and in iTunes they are listed before any of the Regular Playlists. However, on the iPod, the Smart and Regular Playlists are together, in one alphabetical list. Note the difference in the icon here in iTunes.



    I asked you if the newly purchased songs are in iTunes? If they are (and you still haven't explicitly said that they are), then they should also be in the Recently Added playlist. Apple's setting for the Recently Added Playlist is two weeks. I have changed mine, as you can see from my modified title. After that time, the songs are dropped from that Playlist, even though they remain in your Library and can be found under the appropriate headings (Artists, Albums, etc. etc.)


    So - your recently purchased songs:

    1. Are they in your iTunes Library or not?
    2. If not, where did you buy them? iTunes purchases are automatically added to iTunes since you buy them from the iTunes Store within your iTunes programme. However, Amazon have recently changed the behaviour of their download App. It appears that it no longer automatically adds individual songs to iTunes, when you buy from them. Those songs now have to be added to iTunes by you. But if you buy a complete album, their App will automatically add it to iTunes.
    3. Once you are sure the songs have been added to your iTunes, can you find them under all the relevant headings; Songs, Artists, Albums, Genres and Recently Added?



    suzie sue wrote:


    I'm running 10.6.8 on the MacBook and the iPod is 6.1

    If this old gear cannot cope with iTunes 11 (it could cope with 10)...please tell me how to go back to a previous version of iTunes that will work.


    Mac requirements for iTunes 11 are:

    • Mac computer with an Intel Core processor
    • OS X version 10.6.8 or later
    • 400MB of available disk space

    so there is no need to go back to iTunes 10, since your computer can cope.


    I'll tell you how to resolve all of your current difficulties with iTunes 11.

    1. Stop reading negative posts from whingers complaining that they don't like iTunes 11, it will cloud your judgement.
    2. Think about what you want to achieve.
    3. Ask questions designed to tell you how to achieve what you want.
    4. Do not think about what you think iTunes cannot do, because you'll be focusing on that instead of point 2.
  • the fiend Level 5 Level 5 (6,915 points)
    Currently Being Moderated
    Feb 17, 2013 1:56 PM (in response to suzie sue)


  • Madmick01 Calculating status...
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    Feb 17, 2013 7:17 PM (in response to the fiend)

    Thank you , thank you, thank you.  I erased everything off my son's ipod doing an upgrade and could not for the life of me figure the new itunes out on my own (and I'm pretty patient)....  Your directions got me back on track in less then 30 seconds- all songs and apps are back!! 

  • the fiend Level 5 Level 5 (6,915 points)
    Currently Being Moderated
    Feb 18, 2013 12:13 PM (in response to suzie sue)




    ...and on the Music pane...




    Everything you have asked for.

    As for this:

    suzie sue wrote:


    None of your information was in the least bit useful.


    I see.

    And yet:



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