Skip navigation

Mid 2010 Macbook Pro 15" Random Restarts

4563 Views 15 Replies Latest reply: Nov 5, 2013 4:41 AM by randy mikha RSS
1 2 Previous Next
ImaCheeseball Calculating status...
Currently Being Moderated
Feb 16, 2013 12:02 PM

My Mid 2010 Macbook Pro 15" restarts randomly, this has been happening for quite a while now, but more so recently than ever before.

I don't think I"m losing any data, but it's a bother when I'm trying ot study or do anything productive for that matter.

There are times when it works like a charm for extended periods of time, but if it means anything, it seems to happen more when I move it, although it is not exclusive to that.

I use a plug in keyboard and mouse, and I have my laptop on a stand, so I don't belive it's a hardware issue, although I might be mistaken.

 

Here are the details of the Error Report:

Interval Since Last Panic Report:  589173 sec

Panics Since Last Report:          4

Anonymous UUID:                    672CA5F4-C0EE-1E9F-F633-70C541D9A2C6

 

Sat Feb 16 13:46:43 2013

panic(cpu 2 caller 0xffffff7f87a73b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811af6a000 0x0a5480a2, D0, P2/4

Backtrace (CPU 2), Frame : Return Address

0xffffff80f8193220 : 0xffffff800721d626

0xffffff80f8193290 : 0xffffff7f87a73b25

0xffffff80f8193320 : 0xffffff7f87b6d4b3

0xffffff80f8193380 : 0xffffff7f87b6d527

0xffffff80f81933f0 : 0xffffff7f87e82853

0xffffff80f8193530 : 0xffffff7f87b93659

0xffffff80f8193560 : 0xffffff7f87a7d8da

0xffffff80f8193610 : 0xffffff7f87a78fac

0xffffff80f8193800 : 0xffffff7f87a7a1d8

0xffffff80f81938d0 : 0xffffff7f88acf3e6

0xffffff80f8193a60 : 0xffffff7f88acf506

0xffffff80f8193b50 : 0xffffff7f88ac5d52

0xffffff80f8193ba0 : 0xffffff8007665bc9

0xffffff80f8193bc0 : 0xffffff8007667170

0xffffff80f8193c20 : 0xffffff8007664b8f

0xffffff80f8193d70 : 0xffffff80072981e1

0xffffff80f8193e80 : 0xffffff8007220aed

0xffffff80f8193eb0 : 0xffffff8007210448

0xffffff80f8193f00 : 0xffffff800721961b

0xffffff80f8193f70 : 0xffffff80072a5b16

0xffffff80f8193fb0 : 0xffffff80072ced53

      Kernel Extensions in backtrace:

         com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f87a0c 000->0xffffff7f87d0efff

            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8780a000

            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f879f8000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f879b5000

         com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f8 7d1c000->0xffffff7f8803efff

            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f87a 0c000

            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8780a000

         com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f88a78000 ->0xffffff7f88b3afff

            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f87a 0c000

            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f879f8000

            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8780a000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f879b5000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

12C60

 

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x0000000007000000

Kernel text base: 0xffffff8007200000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

System uptime in nanoseconds: 125504257758

last loaded kext at 32926290261: com.apple.filesystems.ntfs    3.10 (addr 0xffffff7f88066000, size 368640)

loaded kexts:

jp.plentycom.driver.SteerMouse    4.0.2

com.Logitech.Control Center.HID Driver    3.3.0

com.apple.filesystems.ntfs    3.10

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

com.apple.driver.AudioAUUC    1.60

com.apple.driver.AGPM    100.12.69

com.apple.driver.AppleTyMCEDriver    1.0.2d2

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDAHardwareConfigDriver    2.3.1f2

com.apple.driver.AppleHDA    2.3.1f2

com.apple.driver.AppleMikeyDriver    2.3.1f2

com.apple.driver.AppleSMCLMU    2.0.2d0

com.apple.driver.AppleSMCPDRC    1.0.0

com.apple.GeForce    8.0.0

com.apple.driver.AppleUpstreamUserClient    3.5.10

com.apple.iokit.IOBluetoothUSBDFU    4.0.9f33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleLPC    1.6.0

com.apple.driver.AppleMuxControl    3.2.11

com.apple.driver.AppleBacklight    170.2.3

com.apple.driver.AppleMCCSControl    1.0.33

com.apple.driver.AppleIntelHDGraphics    8.0.0

com.apple.driver.AppleIntelHDGraphicsFB    8.0.0

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.ApplePolicyControl    3.2.11

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.driver.SMCMotionSensor    3.0.2d6

com.apple.driver.AppleUSBTCButtons    235.4

com.apple.driver.AppleFileSystemDriver    3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    34

com.apple.driver.AppleUSBTCKeyEventDriver    235.4

com.apple.driver.AppleUSBTCKeyboard    235.4

com.apple.driver.AppleIRController    320.15

com.apple.driver.AppleUSBCardReader    3.1.0

com.apple.iokit.SCSITaskUserClient    3.5.1

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.2.2

com.apple.driver.AppleFWOHCI    4.9.6

com.apple.driver.AirPort.Brcm4331    602.15.22

com.apple.driver.AppleUSBHub    5.2.5

com.apple.driver.AppleAHCIPort    2.4.1

com.apple.driver.AppleUSBUHCI    5.2.5

com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3

com.apple.driver.AppleUSBEHCI    5.4.0

com.apple.driver.AppleEFINVRAM    1.6.1

com.apple.driver.AppleHPET    1.7

com.apple.driver.AppleSmartBatteryManager    161.0.0

com.apple.driver.AppleACPIButtons    1.6

com.apple.driver.AppleRTC    1.5

com.apple.driver.AppleSMBIOS    1.9

com.apple.driver.AppleACPIEC    1.6

com.apple.driver.AppleAPIC    1.6

com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

com.apple.nke.applicationfirewall    4.0.39

com.apple.security.quarantine    2

com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

com.apple.iokit.IOSerialFamily    10.0.6

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    2.3.1f2

com.apple.iokit.IOAudioFamily    1.8.9fc10

com.apple.kext.OSvKernDSPLib    1.6

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.nvidia.nv50hal    8.0.0

com.apple.NVDAResman    8.0.0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleHDAController    2.3.1f2

com.apple.iokit.IOHDAFamily    2.3.1f2

com.apple.driver.AppleBacklightExpert    1.0.4

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOFireWireIP    2.2.5

com.apple.iokit.IOSurface    86.0.3

com.apple.iokit.IOBluetoothFamily    4.0.9f33

com.apple.driver.AppleGraphicsControl    3.2.11

com.apple.iokit.IONDRVSupport    2.3.5

com.apple.iokit.IOGraphicsFamily    2.3.5

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.driver.IOPlatformPluginFamily    5.2.0d16

com.apple.driver.AppleSMC    3.1.4d2

com.apple.driver.AppleUSBMultitouch    235.7

com.apple.iokit.IOUSBHIDDriver    5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1

com.apple.iokit.IOUSBMassStorageClass    3.5.0

com.apple.driver.AppleUSBMergeNub    5.2.5

com.apple.driver.AppleUSBComposite    5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.iokit.IOAHCISerialATAPI    2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IO80211Family    500.15

com.apple.iokit.IOAHCIFamily    2.2.1

com.apple.iokit.IOUSBUserClient    5.2.5

com.apple.iokit.IOEthernetAVBController    1.0.2b1

com.apple.iokit.IONetworkingFamily    3.0

com.apple.iokit.IOUSBFamily    5.4.0

com.apple.driver.AppleEFIRuntime    1.6.1

com.apple.iokit.IOHIDFamily    1.8.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    220

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    344

com.apple.iokit.IOStorageFamily    1.8

com.apple.driver.AppleKeyStore    28.21

com.apple.driver.AppleACPIPlatform    1.6

com.apple.iokit.IOPCIFamily    2.7.2

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.corecrypto    1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: G9x Laser Mouse, 0x046d  (Logitech Inc.), 0xc066, 0xfa140000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfd130000 / 5

USB Device: HL-2270DW series, 0x04f9  (Brother International Corporation), 0x0042, 0xfd133000 / 9

USB Device: Expansion, 0x0bc2  (Seagate LLC), 0x2312, 0xfd134000 / 8

USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x0707, 0xfd132000 / 7

USB Device: USB Keyboard, 0x04d9  (Holtek Semiconductor, Inc.), 0x4545, 0xfd131000 / 6

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

 

I hope someone can help me out! Thanks!

MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.2)
  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Feb 16, 2013 12:15 PM (in response to ImaCheeseball)

    Welcome to the Apple Support Communities

     

    You have a Mid 2010 15-inch MacBook Pro and your log shows a problem with the NVIDIA graphic card.

     

    There's a common problem with those MacBooks Pro because the NVIDIA graphic card is defective, and it causes black screens, kernel panics, unexpected reboots... Fortunately for you, Apple is repairing those Macs (including yours) for free > http://support.apple.com/kb/TS4088

     

    Before taking the computer to an Apple Store or reseller to get your Mac repaired, make a backup of your data with Time Machine and/or Carbon Copy Cloner. Apple shouldn't do anything with the hard drive, but just in case they do, make a backup. The whole logic board must be replaced, so the repair may take some days

  • gusf Calculating status...
    Currently Being Moderated
    Feb 17, 2013 6:03 PM (in response to mende1)

    Strange I was at the Apple Store today for this exact reason and they never replaced anything. We reinstalled the OS and it is happening again. I guess I'm booking another Genius meeting and will bring this link with me.

  • gedeyenite Calculating status...
    Currently Being Moderated
    Mar 3, 2013 2:55 PM (in response to mende1)

    I have an appointment set up to see if they will fix mine.  Hopefully it is a "recall" level repair as my MBP is out of warranty.

     

    I previously thought my issue was a SSD I put in the computer followed by a 500GB drive retrofit into the SuperDrive bay.

     

    After much troubleshooting I put the original drives (500GB and SuperDrive) back into the MBP, reinstalled OS X, and installed one app that I found caused a Kernel Panic (KP) without fail (Hallmark Card Studio [HMCS])*

     

    As soon as I ran the app I got a KP.  So while the computer still has an issue am glad that it is not the SSD (because I want to put that speed demon back in once the video card is fixed).

     

    Other curiosities was when the computer would KP: I played BOTH Portal games over the Winter Solstice holiday season and neither one KPd the Mac once.  But fiddling around in iPhoto, Pixelmator, and other graphics intensive apps would.  Strange.

     

    I will report back with what Apple does (the appointment is March 5th, 2013).

     

    -Murph

     

    *My father and bride both have Mountain Lion (like me) running on their Macs (iMac and Air respectively) and can run HMCS with no KP issues.

  • mende1 Level 10 Level 10 (89,470 points)
    Currently Being Moderated
    Mar 3, 2013 8:23 PM (in response to ImaCheeseball)

    You are welcome

  • nonchalance Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 3, 2013 9:03 PM (in response to gusf)

    @gusf you explicitly have to ask them to perform the "TS4088" test.  I had the same problem months ago, and they couldn't reproduce it with their normal tests.  But when I told them about TS4088, they looked in their genius "tier two guide" and saw a special TS4088 test that they ran.  It flashed red within a minute, and they covered the repairs.

  • nazishfromhyderabad Calculating status...
    Currently Being Moderated
    Mar 4, 2013 5:27 AM (in response to mende1)

    Mende, thanks a lot for the link to Apple support page. I took it to the store and they replaced it. Thanks again.

  • biznak Calculating status...
    Currently Being Moderated
    May 2, 2013 5:14 PM (in response to ImaCheeseball)

    I am out of warranty, does someone know if they will still perform the repair at no cost?

  • gedeyenite Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 2, 2013 8:38 PM (in response to biznak)

    Yes.  Just set up an appointment.  It's a manufacturing defect so it is an Apple issue.  Ask them to run that "deep scan" the "TS4088" test mentioned above.  When they did mine a big red FAIL filled the screen during the test.  It's like a $700-$800 repair if you had to pay for it youself, so buy a gadget for your iphone to celebrate your savings while you are at the Apple Store .

  • biznak Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 11, 2013 11:45 AM (in response to gedeyenite)

    Thank You.! Never been so happy to fail a test, they replaced the motherboard, everything works as it should

  • gedeyenite Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 12, 2013 7:33 AM (in response to biznak)

    I was so happy to see that "FAIL" screen as well.  The problem had started, coincidentally, when I moved my original Hard drive to the Optical Bay and put a 256 SSD in the original HHD spot.  I figured that was the problem.  So I swapped everything back to original configuration and the reboots kept happening.

     

    So glad that Apple can be such an easy company to work with.  I have never had a problem with their Customer Service or Tech Support.

     

    Comcast and Centurylink...that's another story.

     

    So glad that it worked out for you as well.  Let's hope others with the issue find this thread and stay Mac instead of throwing that MBP asside and getting a $279.97 PC from Walmart.

  • nikos from thessaloniki-greece Calculating status...
    Currently Being Moderated
    Oct 9, 2013 5:17 AM (in response to ImaCheeseball)

    Greetings from Greece...

     

         I have had the exact same issue. I sent my MBP (6.2 mid 2010 15'inch) to the official reseller of apple today here in Greece (golden-i) and after an hour the technician told me that the official apple diagnostics application that they used failed, reporting a GPU problem! He said he will contact apple today and get back to me.

         In case apple refuses the replacement what is my next option? My problem (Symptoms and Error Reports) are identical to these you have here, which resulted in defective machines that in the end got replaced by apple.

     

    Thanks in advance.

  • Limingxi Calculating status...
    Currently Being Moderated
    Oct 28, 2013 4:30 PM (in response to mende1)

    I got same problem and I took my macbook pro to apple store, but they said it will cost $600 to replace me logic board since mine is out of warranty. Is there any possible that I can replace for free? I don't wanna pay for this apple issue, why do they still not make a recall?

  • biznak Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 10:35 AM (in response to Limingxi)

    From what I understand, they will only replace for free if it is a MID 2010 MBP and if it is less than 3 years from the date of purchase. They will run the TS4088 test and see if it fails. I bought mine refurbished so I fell into that catagory. Show them this thread and this link http://support.apple.com/kb/TS4088


    My macbook was out of warranty as well, and they still replaced the logic board all free of charge.

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.