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Why has "iOS 6" taken over my iPhone?

372 Views 6 Replies Latest reply: Feb 18, 2013 11:03 AM by Goldenbill RSS
Goldenbill Level 1 Level 1 (30 points)
Currently Being Moderated
Feb 16, 2013 5:40 PM

What has happened to my iPhone?  I just wanted to download a "tone" loud enough for me to hear.  It's downloaded, in my "tones" and plays beautifully but it won"t load to my ringtone and I was told that I had to have iTunes on my phone to make it work.  I loaded iTunes and  now my opening window shwos "iOS 6" on a black page.  When I open it it tells me that my iPhone was updated succesfully and I have "...a few more steps to follow and 'then you're done'....".   When I hit continue it takes me to "choose a network" which shows my network (ATT) which is now locked because I have tried to enter my password so many times and they have refused to accept it.  All I wanted was a ring tone..waaaaaaaa. 

 

It refuses to let me enter my Home Window  When I try they bring up a window with "Emergency Call"  ONLY!!!  Now they won't even do that.

iMac, Mac OS X (10.6.8), 2T 3.33GHz Intel2 4G-Ram
  • Lawrence Finch Level 7 Level 7 (24,530 points)
  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Feb 18, 2013 6:16 AM (in response to Goldenbill)

    Goldenbill wrote:

     

    Lawrence:  If you check in I'll give you credit for solving this.  After much running back and forth with ATT and Apple Care, one of Apple's Techs (Chanel) figured out what the problem was.  It was necessary for me to re-install my iPhone.  However, ATT doesn't make clear which "PW" they want and I was trying to enter my WAP PW when they wanted my ATT "KEY" PW. (They also have another numeric PW for some other purpose. These password mixups would drive a saint balmy.) 

     

    Anyhow, thanks so much for your lead, Apple isn't the easiest place at which to find information either, a knowledgable person is always appreciated..  ......goldie

     

    Hi, Goldie,

     

    What a mixup! Yes, you can put a passcode on your SIM. If you forget it you need a Pin Unlock Key (PUK) which you have to get from AT&T. Then there's your AT&T online account management passcode. And the passcode just to use your phone if you have it enabled (and you should).

     

    It sounds like you were trying to get ringtones from AT&T. If so, let me suggest getting them from the iTunes Store instead; there's a larger selection, and you can even make your own from any iTunes songs you have.

     

    -Larry

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