Q: i am updating my apple tv
updating my apple tv that i just bought today and it has been stuck in the same spot for more the an half an hour. is the latest update suppose to take a long time or has something gone wrong and if so how do I fix it.
Posted on Feb 17, 2013 1:37 PM
A number of people have noted it can take quite a while, for others it has taken only 10 or 15 minutes, if its still progressing I'd be inclined to leave it alone, however if you are sure it's stuck, you can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.
Posted on Feb 17, 2013 1:46 PM