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Imac will not accept DVD's or CD's

357661 Views 468 Replies Latest reply: Apr 12, 2014 9:05 AM by Geordie RSS Branched to a new discussion.
  • Frostyglitch Calculating status...
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    Feb 8, 2013 10:43 AM (in response to vdubug)

    I bought 2 cans of compressed air and a DVD cleaner kit, still no joy.  I think the DVD laser on these is just garbage and the drive should have been recalled.  Size certainly wasn't the only reason Apple has stopped putting these in iMacs. 

  • Chanlandia Calculating status...
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    Feb 8, 2013 11:34 AM (in response to Frostyglitch)

    I believe that this discussion involves more than one problem with the Super Drives.


    One problem is something that can be fixed with blowing air into the drive and running a cleaner disc.  That solution is certainly something that all of us should have tried.  Problems may happen with disc drives, even the good disc drives.


    Another problem is that Apple equipped their machines with drives that are pieces of crap.  The solution for that seems to be laying the iMac on its side to get a disc to run or to get a disc to eject.  As preposterious as that solution sounds, it works for some people.  My solution was to buy an  LG GE24NU30 Black USB 24X Super-Multi External DVDRW / DVD-Writer for around $35.  I've had it for 3 months, and it works fine.  I only use the Super Drive to erase discs.


    I think the piece of crap disc drives is the most frequent problem in this group.  Personally, I think Apple has "jumped the shark", but they are still the best we've got. 

  • David Blank2 Level 1 Level 1 (5 points)
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    Feb 8, 2013 11:42 AM (in response to Chanlandia)

    One problem with these multi drives is that they use different lasers since DVDs are different than CDs, the laser used might not last as long.  That's one possiblity.  I had that issue with a $1000 DVD drive I bought years ago.  I used it more as a CD player than a DVD player because I listened to more music than I did watch movies.  The laser that read DVDs didn't last long, but as a CD player it lasted longer, but I couldn't play DVDs on it.  I think it's the nature of the beast.

    EIther that, or these things are just finiky in terms of keeping the lasers properly aligned? or maybe it's a driver issue?  Etc.


    I had a problem with my drive and when I used DiskWarrior, that's what solved it?  But a year later, I had the same problem, only Disk Warrior didn't work. Go figure that one out.  Solution, I just bought a reburbed replacement drive for $40 and replaced it.


    NOW, I just got a new 27inch iMac wiith the external SuperDrive and I haven't had any problems, other than I just have to make sure i have an open USB port to plug the thing in when i need it, which is rare.

  • Frostyglitch Level 1 Level 1 (0 points)
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    Feb 8, 2013 11:46 AM (in response to Chanlandia)

    I certainly wanted to just buy an external drive and not give this another thought.  There's a problem with that can't install a different OS via bootcamp with an external drive.  And believe me I looked into some pretty funky so-called solutions as a workaround to not having an optical drive...none of which worked at all.


    Had I known this was such a widespread issue I never would have invested so much money into this POS.  But of course you have to dig for that kind of information as the fan boys won't say a word.

  • David Blank2 Level 1 Level 1 (5 points)
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    Feb 8, 2013 12:12 PM (in response to Frostyglitch)

    I personally don't install WIndows or other OSs on my computers. I don't have any need to do so.


    I don't know how much this relates, but I was at Best Buy about 2 weeks after WIndows 8 got announced.  The Microsoft rep was trying to help a Mac user install WIndows 8 on a MacBookPro and he sold him the wrong verson of Windows 8.  Apparantly, there was some confusion as to which install disk they needed.  Maybe that's the problem.

    I can't remember if they got an OEM version vs a non-OEM version.  I wasn't paying close attention, nor did I ask any questions, but I do remember that the Microsoft sales guy they had at Best Buy sold the guy the wrong copy of Windows 8 that's to be used for Boot Camp installs.  You might want to call Microsoft and ask them if what you are using is the right disk. 


    Mountain Lion is pretty new, and the iMacs, are new as well. I'm sure someone from Apple/Microsoft is working on the issue.


    Just a suggestion.


    The other thing I would HIGHLY suggest is to send a feeback complaint into Apple directly  The more people that do this, the more attention it will get.  But I'm sure the are working on it. I know it *****, but the problem that ALL computer companies have it being able to test every conceivable configuration, especially when it comes to third party OSs.  Apple isn't Microsoft.  It might be a Microsoft issue in them getting them to write the drivers needed for external drive installs.   It wouldn't surpirse me if it was a Microsoft issue.  So, if it's an Apple issue I'm sure they'll address it and maybe that's what they are working on for 10.8.3, which is in the works.  Otherwise, it may be a Microsoft thing.  Either way, I'm sure they'll get it worked out, because you are absolutely right, they should allow USB external DVD/CD to do installs of ALL OSs and apps.  I'm on your side on this.  But again, I don't install other OSs on my system and where the problem lies specifically, I do not know.  Apple?  Microsoft?  HOPEFULLY, 10.8.3 or whatever update will solve the problem.


    <Edited By Host>

  • americanbelle Calculating status...
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    Feb 8, 2013 12:18 PM (in response to pjensen4)

    Replying to the original post as vdubug appears to have been:


    ...and in providing a solution to the drive read/write issue. We service around 100 iMac's/month and the compressed air solution does have a very high success rate.


    I realise that isn't the solution for everyone but clearly the first thing to try.


    Agreed - the optical hardware needs improvement or phased out, as we are seeing. 




  • Frostyglitch Level 1 Level 1 (0 points)
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    Feb 8, 2013 12:41 PM (in response to David Blank2)



    I appreciate the thought you put into your posts.  But you're barking up the wrong tree in this case.


    This has to do with EFI and how the built-in boot manager works.  You have to install rEFIt for any external DVD to be recognized during the boot process.  Unfortunately this only allows the Mac to recognize the DVD, you still can't install Windows 7 or any other operating system this way. 


    The bottom line is that the original post here was five years ago!  Apple clearly has no intentions of doing anything about these faulty drives, 98% of which died coincidentally right after the warranty exprired.  No, Apple expects you to go into one of their stores and pay $350+ for a new drive not including installation fees.  It's highway robbery at it's best...  After many attempts of contacting Apple via phone about this right after my warranty expired and talking to a few managers...they made it clear Apple doesn't feel responsible for this at all.


    And yet day after day people report these same issues and still no public response on the matter after five years.  I'd say it's about time the public sees Apple for who they really are, and this thread is a perfect example.

  • fitzmech Calculating status...
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    Feb 18, 2013 10:25 AM (in response to pjensen4)

    Hi every one today i now have the same issue!!!! the DVD just gets spat out on my imac 24, i have everything Mac and always bought the mac apple care, and a fat lot of good that is to me now as its out of warranty ! i wonder has this problem been so bad for Apple that on there new ultra thin mac they have decided to not put a DVD player in? and you will have to buy an external drive?


    Why wont Apple respond to any of these problems, it feels like we have had your money now its tough luck! or you can pay the £19 for a call back to be told by a suppossed tech that you will need to buy a new drive! 

  • Craig Best Level 4 Level 4 (1,145 points)
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    Feb 18, 2013 12:55 PM (in response to fitzmech)

    I think Apple is moving forward by removing the internal DVD in the iMac.


    I have a new 27" and only needed DVD once, to install some software so instead of buying a DVD drive I shared the one on my old G5 and it works.


    I think external is not only good for Apple but consumers, if it breaks just get a new one and don't spend $100s getting tech to take apart your iMac.


    Presonally if I need to use one regulary I'll look at getting a desktop BluRay mounted in a external caddy, either have it off to the side or in a draw when not needed. Full size also means if it ever fails I can just replace the drive and keep the same case. Just need to find a good USB2(or3) case.

  • yorkieman2 Calculating status...
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    Feb 18, 2013 1:05 PM (in response to pjensen4)

    I have THREE Macs and the DVD drive no longer works on any of them. I wouldn't mind, but I hardly use the drives to play DVDs on.


    I think all of them still play CDs fine, certainly the iMac I'm on at the moment does, but put a DVD in and it just whurs and then spits it out after a while.


    Apple support suggested I buy a cleaning kit. I did, and that didn't help the problem.


    So I just spent £65 on a USB Superdrive, and guess what, that doesn't work either.


    I am starting to SERIOUSLY hate Apple. Not only does it go against my principles to buy off a company that has poor working conditions and a terrible track record for suing anyone and everyone, but now I'm having basic computer problems that even the cheapest PC wouldn't have.


    I have several old PCs, some well over a decade old, and not one of them has had DVD playing problems, and yet here I am with three expensive Macs and not one of them can play a DVD, and a USB superdrive doesn't even work. Rubbish!!!!!!!!!

  • yorkieman2 Level 1 Level 1 (0 points)
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    Feb 18, 2013 1:07 PM (in response to pjensen4)

    One more thing ...


    So far 241,297 have viewed this thread. That is nearly QUARTER OF A MILLION PEOPLE. This isn't some kind of minor glitch. It is a SERIOUS problem that a LOT of people are having.


    If nearly quarter of a million people have visited this thread then imagine how many millions of Mac users are just suffering in silence.

  • David Blank2 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Feb 18, 2013 1:20 PM (in response to yorkieman2)

    Views is not the same thing as unique people.  One person, such as me or you, or someone else can view this threat 15 times.  I've recieved and viewed this threat at least 20+ times.  How many times have you viewed it?


    Send an email to Tim Cook and voice your concerns with him as well as the site.


    The more people complain, the better chance something will get done.


    I've only had a problem with one DVD drive not working and that was after 6+ years of use and I ripped tons of CDs to my hard drive as well as lots of DVDs. Yeah, they should work longer, but they don't.


    The only thing that I know is that when playing a CD, the DVD laser also turns on and the DVD lasers apparantly don't work as long.


    As far as anything else, yeah, cleaning the things can help depending on the situation because the lenses do get dirty and will affect how well they work, obviously scratched discs can be a problem, laser head out of alignment.


    The thing is Apple's getting away from having DVDs as standard installation since people just don't need them as much.


    As far as the external drive.  I have one of those and it works just fine.  You have to make sure that the external DVD drive is supported with the model mac that you have, some of the older ones aren't supported..


    Either way, complain to Tim Cook and the feedback site.  That's what I do.  does it work?  Sometimes it does.

  • Craig Best Level 4 Level 4 (1,145 points)
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    Feb 18, 2013 1:32 PM (in response to David Blank2)

    I read (or was told) once that the USB Superdrive might not work in Mac's with built in DVD, don't know if this is true? Maybe a 3rd party one will work better?


    I have an older PC and the problme with it's DVD is sometimes it doesn't eject when there is nothing in it, solution is to always leave a DVD in the drive LOL


    But the upside is it's easy and cheap to replace that DVD, just like it is in my G5 tower, maybe the best reason not to sell the G5 yet.

  • David Blank2 Level 1 Level 1 (5 points)
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    Feb 18, 2013 3:00 PM (in response to Craig Best)

    Yeah, I have one of the new iMacs and bought the external Superdrive.  I've only used it a couple of times to install some software that was only available on CD/DVD and to rip some CDs.  It works just fine.  I keep my computer in a room with a really air purifier that's always on.  I only connect the Superdrive when I need to use it, but I use it maybe a couple times a month at most.  I stopped creating my own CDs, but I might go back to doing that sometime in the future as I might have to, if/when I can get a recording studio up and running. :-)


    In the audiophile industry, there are more and more companies that are STILL putting out rather expensive CD players where the CD won't even do DVDs.  DVD only players are still being sold, but those are getting displaced by BluRay, but just CD players are still getting sold.


    I think the whole thing about one player reading/writing any format is great and all, but practically speaking, it's not a reliable long term solution.  I wish they had a way to make the things last longer, but I guess the DVD drive mfg have to have repeat business since they don't make much money from each one.

  • Chanlandia Level 1 Level 1 (0 points)
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    Feb 18, 2013 4:41 PM (in response to David Blank2)

    Thank you David.  Yours may be the best summation of the situation.


    Apple produced a drive that will not last despite the fact that they named it a Super Drive.  It is likely that Apple knew, from the first, that the drive was a piece of crap.


    I'm no longer following this discussion.  It's time to admit that the Super Drive is not worth fretting over.  An external drive is called for. 


    I came to this conclusion the other day when another CD got stuck in my "Super" drive.  I felt like a fool that I had forgotten this problem with the 'Super" Drive.  Then some discs did the whirl-whirl-eject trick.  I had already purchased an external drive, but was, foolishly, trying to save that drive.  It was, at the moment, that I fully understood that I just needed to move on.


    I don't know if the suggestion to email Tim Cook would do any good. I believe that Apple is now just another big business, with, yes, good products, but just another big, uncaring business.  I am skeptical that emailing Tim Cook would have any greater effect than emailing Michael Dell, Bill Gates, Henry Ford and J.P. Morgan.  Either those who think emailing the big boys are niaive or I am coldly correct.  I, for one, will not be emailing Cook as I see that as a waste of my time and a waste of the time of one of Cook's lackies who hits the delete key for him, again and again, all day long.


    I purchased the LG GE24NU30 Black USB 24X Super-Multi External DVDRW / DVD-Writer in late November, and it worked fine right out of the box.  I think I paid about $40 for it. 


    I wish all of you with "Super" Drive problems the best of luck.  I no longer will be flogging this dead horse.  A dead horse that was lame in the first place.


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