1 Reply Latest reply: Feb 19, 2013 3:49 AM by polydorus
bmac57 Level 1 Level 1 (0 points)

I HAVE EXHAUSTED ALL SUGGESTIONS ON HELP PAGE, TWO DAYS WORK, STILL I GET THE MESSAGE.....I TUNES CANNOT BE READ BECAUSE IT WAS CREATED BY A NEWER VERSION OF I TUNES.

 

This hapeens on two laptops and there seems to be no resolution, I even tried regcure, no difference.

 

Anyone help?

 

bmac57


iPod shuffle (2nd generation, Late 2008), Windows 7
  • 1. Re: cannot download itunes what do i do?
    polydorus Level 6 Level 6 (11,950 points)

    It doesn't help to say you have tried everything because we don't know what you did. You need to explain what happened, were your trying to update iTunes or something else. Also give the error message in full with the exact text.

     

    But taking a wild stab at it first save a copy of iTunes Library.xml which is in Music\iTunes.

     

    Then try the following which recovers a backup library made when you last updated.

    http://support.apple.com/kb/TS1967

    It could be vey out of date if you updated a long time ago.

     

    If that doesn't work for you, try:

    http://support.apple.com/kb/HT1451

    Remember that if iTunes library.xml was altered by the previous step, you have you saved copy to use.