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What are your thoughts on the New iTunes 11?

112949 Views 1,597 Replies Latest reply: Mar 19, 2014 11:37 AM by Mark Block RSS Branched to a new discussion.
  • Queueman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 19, 2013 7:15 AM (in response to Porf)

    I really hate iTunes 11. With the previous version, I could easily see what was on my iPod and what was on my computer. Not anymore. Also, apparently, when I "upgraded" I lost a lot of the music I had before. Most were not purchased, but imported from CDs. Because I had been manually syncing music, everything appears to be there, but not in my library.

    While I'm at it, I'd like to add that Apple's documentation on any product is pretty much worthless. I don't want to watch a series of 1 or 2 minute videos, I'd rather have a manual. Of course, Apple does not have a manual for anything so you have to buy it from David Pogue or someone like him.

    In recent years, I bought a MacBook Pro and now also have an iPhone 5. Both work well, but the software and lack of documentation is really getting to me.

    I don't think I'll buy any more Apple products.

  • justslymo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 19, 2013 7:23 AM (in response to Porf)

    Thanks for saying you list music because last night I was looking for a few songs from CDs I'd ripped before the upgrade and the entire albums are gone. Now I have to find what I did with the discs. I have been a loyal Mac/Apple product user for the last 5 years now and some of the recent problems I've had with iTunes, the new Finder UI and my iphone are testing my loyalty, seriously.

  • Yaelle Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 19, 2013 8:14 AM (in response to Queueman)

    What I wish would happen, more than anything, is that SOMEBODY from Apple would come out and just explain to us where all of our stuff is!?!?!?   Come out & tell us why everything has gone so horribly, horribly wrong - how we can get it all back.....I just...I just dont know.  
    I am having major accessibility issues with getting to my external hard drive.  So from what I understand, my ONLY option is to uninstall iTunes (somehow) it wont actually allow me to but I'll figure that out when I can - and reinstall an older back up from my external hard drive  (Time Machine.  I suppose thats what everyon says when they say back up from Time Machine)....So the most perplexing and maddening thing of all, oops - second most after the fact that Apple has done this to us!!!  is their lack of communication, options, apologies, a fix, some kind of replacement for iTunes 11....something. 
    SOMEBODY FROM APPLE TO COME OUT AND DO/SAY SOMETHING TO ADDRESS THESE COMPLAINTS. 
    And not just "these" complaints here on this site.  But worldwide.   Because iTunes 11 is an all-around, overall, bad, bad, bad thing in every sense of the word.

  • Drew Reece (Re:co) Level 2 Level 2 (310 points)
    Currently Being Moderated
    Feb 19, 2013 8:41 AM (in response to Yaelle)

    Yaelle wrote:

    What I wish would happen, more than anything, is that SOMEBODY from Apple would come out and just explain to us where all of our stuff is!?!?!?

     


    SOMEBODY FROM APPLE TO COME OUT AND DO/SAY SOMETHING TO ADDRESS THESE COMPLAINTS. 
    And not just "these" complaints here on this site.  But worldwide.   Because iTunes 11 is an all-around, overall, bad, bad, bad thing in every sense of the word.

     

    This post has…

    41209 Views 1,247 Replies

    (not including the ones the moderators deleted).

     

    I haven't seen any reply on here from an official Apple representative, you are asking Apple to reply in the wrong place, this is a USER based support forum. I also don't EVER recall Apple 'officially' replying to questions on this site, but Apple have genius bars in their stores for your situation, can you go along & ask them for help?

     

    There have also been many posts listing how to revert to iTunes 10.7, and so long as iTunes hasn't deleted files your music should still be in the iTunes media library.

     

    Apple also make full library backup (the index of files) before updating it so you should still be able to go back to the iTunes 10.7 state, look at ~/Music/iTunes/Previous iTunes Libraries/ to see when that was. Create a smart playlist in iTunes 11 that gets all items added since that date. Save that to a playlist file, & import that after you have reverted to iTunes 11 & you should get the old & the new files in the library.

     

     

    I realize ranting is cathartic, however people on here are generally not Apple employees and you should take some time to read the advice people took time to write before demanding Apple come & fix it for you. The helpful people here have already solved this issue's but you didn't seem to read those parts.

     

    https://discussions.apple.com/message/20791469#20791469

     

    <Edited By Host>

  • MacPow75 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Feb 19, 2013 12:16 PM (in response to Yaelle)

    Yea... I am sooooo glad only one of my computers was "upgraded" to iTunes 11... wow, who woulda thunk that Apple would have taken such an elegant and intuitive user interface, one that us music lovers use daily and extensively and deeply and changed it so fundamentally... and yes, it would have been nice to have a heads up.

     

    Problem is, many who use it have little experience really getting under the hood and seeing it for what it is.... a database... plain and simple... Your music is still there.... for this reason it seems impenetrable... and it is, unless you are willing to learn and do the hard work of understanding how databases and iTune work... Once you do, I am sure you can go back to iTunes 10.7 and get the database back to where you want it... Sadly, though, there is no easy one button, keystroke solution.

     

  • Mark Block Level 2 Level 2 (270 points)
    Currently Being Moderated
    Feb 19, 2013 12:25 PM (in response to Yaelle)

    Yaelle wrote:

     

    What I wish would happen, more than anything, is that SOMEBODY from Apple would come out and just explain to us where all of our stuff is!?!?!?   Come out & tell us why everything has gone so horribly, horribly wrong - how we can get it all back.....I just...I just dont know.   ...

     

    To amplify what Drew said, Apple will never respond to these forums, and will almost never say anything public about its software. Maps was a rare exception.

     

    Secondly, whatever went horribly wrong with your update, it's something entirely system specific. Some small percentage of software updates will always have really bad consequences because files can develop corruptions, Permissions can be wrong, important files or folders can me moved, etc. With over a hundred million iTunes users, there will be lots of unhappy campers whenever updates are rolled out.

     

    All I can say is that it's much less likely to happen with current Apple software than previously. The reliability is getting better all the time. The design ... not so much.

     

    My suggestion is to do some research about how to find your missing files. As Drew said, the answer has been posted several times in this thread, but it's a huge thread. If you're near an Apple store, set up a genius appointment. The only problem is that they'll get iTunes 11 set up for you, and iTunes 11 is not what most of us want.

     

    Whether a Windows or Mac user, everyone will at some point learn a painful lesson about not having their computer fully backed up at all times. I've learned that lesson a couple of times. Now I have both a Time Machine backup, plus a SuperDuper (or Carbon Copy Cloner) bootable backup. I have my main system's iTunes database files in 3 locations, and I have two cheap USB hard drives for media backup.

  • RogerOut Level 1 Level 1 (85 points)
    Currently Being Moderated
    Feb 19, 2013 1:33 PM (in response to Porf)

    I've been an Apple customer since 1985. Apple is now too big and making too much money to care what its customers think.  If the bottom line is good, they're deaf.  But they're now also dumb and blind as well.

     

    iTunes 11 is just another symptom of the root problem, and the root problem began when Jobs was still around.   I don't know if Cook and his cronies can actually fix it.  Or if they even care to. 

  • Ziatron Level 4 Level 4 (3,255 points)
    Currently Being Moderated
    Feb 19, 2013 3:46 PM (in response to RogerOut)

    Apple is now too big and making too much money to care what its customers think.  If the bottom line is good, they're deaf.  But they're now also dumb and blind as well.

     

    I hope you get a Pulitzer Prize for the above.

     

    Frankly, I'm worried. I've watched what they've done to iMovie. They have dropped iDVD. For the first time in my life I'm seeing people switch from Mac to Windows (primarily because of the lack of DVD authoring software).

     

    As an Apple customer since 1979 I don't like this trend.

  • Paul Richards4 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Feb 19, 2013 4:06 PM (in response to Mark Block)

    but...

    i hear you Mark and I hear you Drew, but...

    while you are both absolutely correct, and the liklihood of seeing an official apple response on this page is very slim, this is a discussion, filled with opinion as well as fact.

    so to get away from the facts (which you have so correctly highlighted) for a second - here's my opinion..

     

    apple host this site, for users.

    apple moderate the site too. entries are occasionally removed or editted (i see a note saying <editted by host> at the nd of your post Drew - not sure exactly what that means or what they've done, but actually that's part of the problem..!)

    apple make great kit and have done for years, and has managed to turn it's product into an aspirational brand that people follow, like a fan base. I know this. I'm one. I'm a fan since 1993.

     

    but...

    does it make sense to anyone to agree with all this and then nonchalantly accept that apple will not respond?

    i've seen posts saying (even more ridiculously) that apple do not even read these discussion forums.. really??!! hosted on their own site and with over 40,000 complaints, and they are not listening??!!!! they don't look at these pages???

    get real guys.

    apple are reading, listening and taking on board everything we say. the board of directors may - or may not - decide that some customer dissatisfaction means they should make a change or two. maybe they'll just bring back coverflow.

    or maybe they'll re-write the whole damned program so that it is not so blatantly commercial and is actually a bit more user friendly, like things used to be..

    but in the end the decisions will be driven by the board of a major world-wide corporation who are there to make profit.

    lets hope they take the long term view, and keep the long term customers happy, rather than the short term view which gets them a few bucks more in the apple store but loses them some fans.

  • Paul Richards4 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Feb 19, 2013 4:07 PM (in response to Paul Richards4)

    and even as i was typing that i get a pop up saying a new version of iTunes is available for download.

    what did i click?

    no

    and

    don't ask me again.

     

    iTunes11 did a lot of damage.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)
    Currently Being Moderated
    Feb 19, 2013 4:13 PM (in response to Paul Richards4)

    #paranoia

  • Paul Richards4 Level 1 Level 1 (75 points)

    40,000 against.

    you're for?

  • Drew Reece (Re:co) Level 2 Level 2 (310 points)
    Currently Being Moderated
    Feb 19, 2013 4:30 PM (in response to Paul Richards4)

    Paul Richards4 wrote:

     

    apple host this site, for users.

    apple moderate the site too. entries are occasionally removed or editted (i see a note saying <editted by host> at the nd of your post Drew - not sure exactly what that means or what they've done, but actually that's part of the problem..!)

     

    Turns out the mods don't like people suggesting you tell the CEO your opinion via email.

  • double_ohh7 Level 1 Level 1 (30 points)

    They didn't like it when I said that I like to relax by smoking a fat one either....

     

     

     

     

    ....

  • Yaelle Level 1 Level 1 (10 points)

    I dont know about that.  What do they even have these moderated for if they just leave em out to go wild with?

    And I've heard here & there over the past year or two where Apple has taken feedback and accepted it based upon things we've written (and other items) to use to make decisions.

     

    I have submitted feedback the "official" way but if that goes anything like the way everything has gone just in the past 3 months...I know there's a guy at HQ blowing his nose on a print out of my complaints.

     

    This reminds me of something.  There's this company called Zynga - I play one of their games.  I have demo'd 3 to 4 of their others but only for a few minutes each, as part of promos for the game that I do play.  Every one of Zynga's games is horribly, atrociously run.  Oh if you havent experienced it yourself, you just cannot imagine the atrocities.  And as bad as it is, their employees (programmers, customer service, etc.) are that much worse.  OK so here's what I was thinking of:  They had this whole stock buyout thing last yearish.  I was likening this Apple thing to that because a little thought bubble formed above my head & I started imagining guys from there doing a thing where they half-passed it through their whole careers just barely doing their jobs (heh...jobs!)  and then when the big payoff came they took the money and ran.    They are still in business but their games are horrendous, their customer service is whatever word you can use to describe something that's 4 steps past horrendous  (ex:  I write in that say...my in-game currency is missing.  I get a response from (insert Spanish name here) & he says: I am sorry to hear that you are unable to access your farm.  Please know that our technicians are working on a fix & that things should be back to normal eventually."  AKA nobody cares, we wont be working on your case nor will you be hearing back from us.
    Apple is starting to make me feel like Z did.  Like they're just doing the bare minimum to stick around until they no longer need to stick around because they got a little bit of money & they're good to go, thanks.

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