13 Replies Latest reply: Feb 20, 2014 6:49 PM by tinahanson
Vinny Bastos Level 1 Level 1 (0 points)

I'm having problems with iTunes Match, upload the songs are done and had great difficulty with the freezing of steps.

I'm not able to make the songs appear in iTunes: http://pqp.me/7qr

and when I get the songs come I can not download:http://pqp.me/7qq

Can you help me?


iPhone 4, Windows 7, iTunes 11
  • 1. Re: Download Problems with iTunes Match
    Michael Allbritton Level 6 Level 6 (16,710 points)

    Vinny Bastos wrote:

     

    I'm not able to make the songs appear in iTunes: http://pqp.me/7qr

    I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.

     

    Vinny Bastos wrote:

     

    and when I get the songs come I can not download:http://pqp.me/7qq

    You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.

  • 2. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    Vinny Bastos wrote:

     

    I'm not able to make the songs appear in iTunes: http://pqp.me/7qr

     

    I don't know what you mean by this. Do you mean you can't figure out how to get off that screen? Click the "done" button.

     

    This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.

     

    Vinny Bastos wrote:

     

    and when I get the songs come I can not download:http://pqp.me/7qq

    You're connection the iTunes Match servers is offline. That's why the songs are greyed out and the cloud icon has the horozontal lines in it. Quit iTunes, wait a few seconds, re-launch the application and wait until the tracks are no longer greyed out and you will be able to download them.

    That part you answered, thanks.

     

    How often iTunes Match is off? Sometimes?

  • 3. Re: Download Problems with iTunes Match
    Michael Allbritton Level 6 Level 6 (16,710 points)

    Vinny Bastos wrote:


    This is just to say that I managed to sync with iTunes Match, in my other notebook I can not do the songs appear.

    Again, click the "done" button. Or click one of the "tabs" along the top of the screen: Songs, Albums, Artists, etc.

     

    Vinny Bastos wrote:

    How often iTunes Match is off? Sometimes?

    It sometimes loses communication. Generally the service will re-establish itself fairly quickly. If it does not quit iTunes, wait a few seconds, then re-launch the application.

  • 4. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    After sync with itunes match, it takes the songs appear? That's what happens.

  • 5. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    My problem is connection with iTunes Match or it is very bug.

    I'm loading the download does 15 minutes:

    http://pqp.me/7qt

  • 6. Re: Download Problems with iTunes Match
    Michael Allbritton Level 6 Level 6 (16,710 points)

    I'm afraid I don't understand what you mean. Can you provide more detail when describing the problem?

  • 7. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    I'll try, I'm not good at English.

    I have problems with iTunes Match:

     

     

    1 - Normally I'll update the game it freezes at step 1.

    Stay on message: Sending information to Apple.

     

     

    2 - When releasing the download of songs, usually the Match keeps crashing. Download is limited.

     

     

    3 - I can't deleted my songs, I delete and then the Match freezes on upgrade Step 1.

     

     

    I use 1 PC + 1 Notebook + 1 iPhone 4

     

     

    On PC and Notebook is problems, my iPhone is normaly.

  • 8. Re: Download Problems with iTunes Match
    Michael Allbritton Level 6 Level 6 (16,710 points)

    Ok, let's back up.

     

    You seem to be saying you are using the "Update iTunes Match" command a lot. Why? It is not necessary to use that command everytime you make a change in the iTunes library. Just make the change and it will automatically be propagated out to all your devices.

     

    Vinny Bastos wrote:

     

    When releasing the download of songs, usually the Match keeps crashing. Download is limited.

    I don't understand what this means. Sorry.

     

    What is your native language? Perhaps we can get someone to help you.

  • 9. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    I'm brazilian, speak portuguese.

    I dont realize many downloads, I usually do download of +/- 7 songs and match freezes:

    Example:

    iTunes Match completed song Rock and Roll Ain't Noise Pollution /Back in Black/ AC/DC

    and froze in Hells Bells

    http://pqp.me/7qt

  • 10. Re: Download Problems with iTunes Match
    Wade Peeler Level 6 Level 6 (10,905 points)

    Well, I'm not an iTunes expert, but I can try and help translate.

     

    Vinny, vc quer explicar o problema em português, ai eu traduzo pra vc?

  • 11. Re: Download Problems with iTunes Match
    Vinny Bastos Level 1 Level 1 (0 points)

    Opa Wade, obrigado.

     

    É o seguinte, estou com problemas no download das musicas.

    Exemplo:

    Eu começo o download de um CD que está no iTunes Match e esse CD tem 17 musicas, eu consigo abaixar por volta de 8 musicas e depois eu preciso sair do iTunes e voltar de novo para continuar o download, sendo isso eu não consigo fazer o download imediatamente de todas as musicas que tenho disponível no iCloud , sendo que preciso fica saindo e voltando para o programa.

     

    Eu tenho só o inglês básico, mas não é o suficiente para eu descrever isso, por ser complicado.

    Obrigado Wade.

  • 12. Re: Download Problems with iTunes Match
    Wade Peeler Level 6 Level 6 (10,905 points)

    Sem problema. Espero que Michael tenha uma solução pro problema.

     

    So he's having a hard time downloading songs from iTunes Match. If he tries to download an album that has 17 songs, it'll download like 8 of them, at which point he has to close and reopen iTunes to get it to continue on. So he is unable to download all of the songs he has in iCloud, because he would have to repeatedly open and close iTunes every time the downloads stop.

  • 13. Re: Download Problems with iTunes Match
    tinahanson Level 1 Level 1 (0 points)

    My problem with match is that it seems stuck when downloading the songs onto my laptop.  The cloud symbol is there, but grayed out and nothing happens when you click it to down load...any suggestions would be appreciated!