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Viber activation code

70247 Views 76 Replies Latest reply: Feb 23, 2014 5:43 AM by Albanos RSS
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Dec 19, 2012 1:24 AM (in response to xviirus)

    Hi @xviirus -

     

    At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.


    What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.

    In future versions we are planning to add an option to register Viber on multiple devices. Once we have news on that, we'll let you know

  • Shanycexo Calculating status...
    Currently Being Moderated
    Jan 5, 2013 1:01 PM (in response to ckchoy)

    I deactivated my viber, how can I reactivate it? It was accidental.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 7, 2013 11:24 AM (in response to Shanycexo)

    You simply need to register again, receive the code, and activate

  • ArlesFC Calculating status...
    Currently Being Moderated
    Jan 9, 2013 4:40 PM (in response to theViberTeam)

    Hi... I just upgraded from an iphone 4 to an iphone 5 and gave my old one to my wife.

    I just tried installing viber on my new phone and reinstalling it again on the old one for my wife

    and i didnt get the codes for either of them and did try the phone call... and same thing...nothing.

     

    I ask a friend who also upgraded and he told me he couldnt do it either...

     

    whats wrong....

     

    please help...any ideas will be appr.

     

    Arles

    Panama City, Panama

  • UrielBodo Calculating status...
    Currently Being Moderated
    Jan 10, 2013 12:18 PM (in response to ckchoy)

    I originaly use Viber with my Ipod touch 4G, but today I was testing Viber with a friends phone with my cell numer. When I deactivate it on my friends phone and try to activate it again on my ipod and put the  code put the activation code, but viber keeps saying

    "Enter the 4-digit code you recieved..."

     

    tried with other friends cell numbers to activate it, got the code, i put the 4 digit code and same problem...

     

    Im using an Ipod touch 4G... like i always have been using...

     

    Tijuana, México

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 11, 2013 5:47 AM (in response to UrielBodo)

    @ArlesFC -

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

     

    @UrielBodo -

     

    Please see my response to ArlesFC, and try the same workaround. Does it help?

  • ArlesFC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 11, 2013 6:13 AM (in response to theViberTeam)

    OK....here is the deal...

    i tried using another number  ... first i used my landline and it did make the call.. but the code it gave me when

    i introduce them it tells me that they are wrong...

     

    then i tried using another number for a different carrier and it send me the code... but the same when i when to introduce it... it said it was the wrong code....

     

    here we have four carriers.... Movistar   Cable& Wireless Digicel and Claro.... mine is Claro and the otherone i have

    is Cable & Wireless... It did send the code to the cable and wireless... but my wifes is with Movistar and is having

    the same issue..

     

     

    thanks for the follow up and for any ideas you may have..

     

    Arles

    Panama City, Panama

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 11, 2013 6:49 AM (in response to ArlesFC)

    @ArlesFC -

     

    Please try the 24-hour wait, this is what helps refresh the "wrong code" error message.

    If it still doesn't help after you wait 24 hours and try a few different numbers, then please let me know and I'll redirect you to further assistance.

  • ArlesFC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 13, 2013 6:55 PM (in response to theViberTeam)

    Nothing buddy....

     

    I need my viber.....

     

    please redirect me.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 16, 2013 1:06 AM (in response to ArlesFC)

    @ArlesFC -

     

    I apologize for my late response.

    Please use this dierct link to contact our support team: SMART ticket

     

    Best regards.

  • Omar Ghazzawy Calculating status...
    Currently Being Moderated
    Feb 18, 2013 12:15 PM (in response to ckchoy)

    Hello viperteam
    i deactivated my viper last time by accident and now i installed it again but the code sent to me by sms is wrong, when i write it, it says incorrect code so what can i do ?

  • Omar Ghazzawy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 18, 2013 12:13 PM (in response to theViberTeam)

    hello viperteam
    i deactivated my viper last night by accident and i installed it again and the sms access code is sent but it says incorrect code. what can i do ?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Feb 19, 2013 2:09 PM (in response to Omar Ghazzawy)

    Hi @Omar Ghazzawy -

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • zxcvbad Calculating status...
    Currently Being Moderated
    Mar 24, 2013 9:28 PM (in response to theViberTeam)

    I've seen messaging about adding multiple devices activation feature in 2011, it's now 2013 and we still don't have it, not a big deal you might say, but not when you swapping 3 devices on various operating systems.. While on ios it's fine, we do have iMessages which works great, but than I would need to continue my conversation on android or windows phone. I would need to re-activate just like on viber competitor whatsapp. Until this could be done those guys like me will stick to Skype and won't force our friends and relatives to get viber :) Hope to see multiple devices support this year!

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Mar 26, 2013 3:37 AM (in response to zxcvbad)

    @zxcvbad -

     

    You are right - this feature is long anticipated, and has still not be released. However, please note that this feature is a rather complex one. It requires for us to build a 'cloud' and full synchronization between several devices on which Viber may run.

     

    As we said, we are working on it these days and we hope to incorporate this option into Viber as soon as we can.

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