Currently Being ModeratedFeb 19, 2013 8:51 PM (in response to hoami68)
It may take a little time - or it may be in your Junk mail folder. Check it. If it is not there, then be patient. Check tomorrow - if it is not there, call Apple Support back and explain what it is you need. If you have your Case ID, it probably will help the Suppor person you speak to.