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my cannon printer receives error capdftopdl failed

2034 Views 4 Replies Latest reply: Aug 19, 2013 12:05 PM by Reminder27610 RSS
babigurl87 Calculating status...
Currently Being Moderated
Feb 19, 2013 3:42 PM

Pahu, or anyone

 

can you please help me try to resolve this problem?

 

canon mf4770n printer

 

Error: /Library/Printers/Canon/CUPS_MF_Printer/Bins/apdftopdl failed

MacBook Pro, Mac OS X (10.6.8)
  • PAHU Level 6 Level 6 (14,400 points)

    This is the sixth posting I've seen regarding this new CUPS MF driver having this same issue with the capdftopdl filter, although this is the first one on 10.6. At this stage I don't have a fix - I've been unable to recreate the fault on my test Mac's. Once I do I will let you know.

     

    I also advise that you report it to your local Canon service. They may try to blame Apple and probably tell you that they've never heard of this error. But I'm sure there is more than 6 users having this same error so insist they escalate this to Canon INC. The more instances of this error that are reported, the more likely they will do something about it.

     

    In the meantime, I need some information about your setup (and you can provide this to Canon also). So could you open System Profiler, located in Applications > Utilities, and select Printers in the left column. Then in the top right column, select the MF4770 (or if this is the only printer installed then the information will appear). The bottom right pane will show information about the printer setup. Can you select all this information and paste back here please.

     

    Still in System Profiler, can you click on Hardware at the top of the left column. This will give details about your Mac. Can you copy and paste this info back here also - just make sure you remove your serial number.

     

    The last thing is called the cups error log. This can be accessed via the Console application, which is also in the Utilities folder. With Console open, you should see a column to the left. If not, click the Show Log List icon. Then you will need to expand the entry /var/log by clicking the triangle to its left. With this expanded you will see the entry cups. Click its triangle and you should see error_log. This log is all your failed print jobs and the processes that were used before the failure. Now I only want one failed print job - not the entire log. So if you look at the log you will see that each pring job is surrounded by square brackets, for example [Job 34]. If you can find the error as you have shown above you will see the print job number it had. If you then use the Filter window in the Console toolbar, you can type the job number, such as Job 34. This will filter the log to just show this print job. If you can then copy this and paste back here, that will be the last bit of information I need from you for now.

  • PAHU Level 6 Level 6 (14,400 points)

    Perfect. Thanks for supplying me with the info.

  • Reminder27610 Calculating status...
    Currently Being Moderated
    Aug 19, 2013 12:05 PM (in response to babigurl87)

    You need to download the driver from Canon. It's not listed on there website so I would ask which one they would recommend to download.

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