HT2090: How to Troubleshoot iSight

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Q: my inbuilt camera on the mac pro is not connected.when I try to use factime,Photo Booth,skype or messenger,it says that no camera is connected.How can I reconnect it??pliz help!!

My inbuilt camera does not seem to be connected.When I try to use programs like facetime or photo booth it says that camera is not conected.How do I fix this??

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Feb 20, 2013 5:23 PM

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Q: my inbuilt camera on the mac pro is not connected.when I try to use factime,Photo Booth,skype or messenger,it says that no camera ... more

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  • by shldr2thewheel,

    shldr2thewheel shldr2thewheel Feb 20, 2013 5:37 PM in response to from the hood
    Level 7 (25,881 points)
    Feb 20, 2013 5:37 PM in response to from the hood

    did you try everything in the troubleshooting article, and still no luck?

  • by EZ Jim,

    EZ Jim EZ Jim Feb 21, 2013 8:36 AM in response to from the hood
    Level 7 (22,547 points)
    Feb 21, 2013 8:36 AM in response to from the hood

    •  If you have not already done so, shut down Mac, restart,

        and try again.  If the iSight still does not work, continue.

     

    • If Apple's http://support.apple.com/kb/HT2090

       suggestions do not help you, (are you certain that you

       used the correct "reset" procedure?), yours is most likely a

       hardware problem that will require a professional fix. 

       Unless you have a current backup, make one now.

      Then use the final "Troubleshooting" suggestion:

     

    "... contact Apple or an Apple-Authorized Service Provider for service."

     

    • If you want to try one more thing on your own first, use Disk Utility to repair permissions.  Then download and apply the latest Combo Update for your OS.  Currently, the latest ML Combo is here: http://support.apple.com/kb/DL1581

     

    • Repair permissions again immediately following the system restart that completes the Combo update.

     

    Properly applying the Combo version of updates can sometimes correct software problems, but, if your trouble is caused by a hardware problem, there are no user serviceable parts of the camera. 

     

    (Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2