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Messages not being sent/received after 5 mins, timeout issue?

530 Views 14 Replies Latest reply: Apr 6, 2013 5:45 PM by sk0726 RSS
TJ Skywasher Level 1 Level 1 (5 points)
Currently Being Moderated
Jul 31, 2012 2:20 PM

I've been using Messages since the Beta release and hoped this issue would be fixed in Mountain Lion.  Whilst the app works well for the most part I have an issue with it seeming to stall or timeout after about 5 minutes of inactivity.  As an example I can be having a conversation with someone and if I don't respond for 5 minutes and then try and reply my message is not sent and I end up with the red exclamation mark.  I can resend it by clicking on the red exclamation mark but that gets quite annoying all the time.  Also if the person I'm chatting to tried to send me a message during this stall/timeout period then it won't come through on my Mac until I try and send a message to them.

 

I get all messages send/receive fine on my iPhone and iPad and sometimes I'm only aware of a new message in the conversation when it flashes up on either of my iOS devices.  This then prompts me to reply on my Mac as above and the message then comes through.

 

Is anyone else having this issue?

MacBook Pro with Retina display, Mac OS X (10.7.4), 2.6GHz, 8GB Ram, 512GB, 1GB NVIDIA
  • ivan.vasic Calculating status...

    Did you ever get this resolved? I have the exact same issue with the latest ML (10.8.2)

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)

    HI,

     

    On the Mac I would try a PRAM reset.

    Shut down the computer.

    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.

     

     

    3Sigcopy2.png
    8:53 PM      Wednesday; February 20, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ivcha Calculating status...

    Nope
    PRAM reset didn't help. I just noticed the original poster has a retina MBP. I do too. Could it be a rMBP problem?

     

    It's not only Messages. I don't get push notifications from other apps neither (Tweetbot, Facebook, Facetime etc...). But it's like TJ Skywasher said - it works when it works and after ~5mins of idle time all the notifications are dropped until something wakes them up (e.g. if I retry sending iMessage or so..)

     

    It's pretty **** annoying. I would appreciate if anyone else had any tips we can try

     

    Cheers

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)

    Umm,

     

    A PRAM reset used to be the most successful of things that can be tried.

     

    IN the finder > Go Menu > Go to Folder > Type ~/Library/Preferences  in the Dialogue box that appears.

    In the Preferences find the com.apple.imessages.bag.plist and the com.apple.imservice.iMessage.plist and drag both to the Trash.

    Restart Messages.

     

    This will refresh the Login the iMessages account has with the server.

     

     

     

    3Sigcopy2.png
    9:24 PM      Wednesday; February 20, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ivcha Level 1 Level 1 (0 points)

    Thanks Ralph, I appreciate you trying to help.

    I deleted the prefs, waited some time and it seems to be working. But I don't get my hopes up yet, since I'm pretty sure the same thing happens with other apps with push notifications. I might try the same thing.

     

    Let you know how it goes after I've tested it a bit.

     

    Thanks once again

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)

    OK

     

     

    3Sigcopy2.png
    9:43 PM      Wednesday; February 20, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ivcha Level 1 Level 1 (0 points)

    Unfortunately this didn't solve the issue

     

    Any other ideas we could try out?

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)

    HI,

     

    From the Messages Beta Community

    https://discussions.apple.com/message/18747323#18747323  (person did not reply one way or the other)

     

    One of the First DNS issue suggestions

    https://discussions.apple.com/message/17626149#17626149

     

    Another thread

    https://discussions.apple.com/message/18869876#18869876

    Lists several items that have been tried in other threads.  If you read on from this point it seems deleting the com.apple.ichat.plist worked for that chap.  (Messages still uses this .plist)

     

    One with a green Tick https://discussions.apple.com/message/17821078#17821078

    For this you would need to reinstall the whole OS  as Messages cannot be done separately any more.

     

    The Search I was working with

     

     

    3Sigcopy2.png
    10:10 PM      Thursday; February 21, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ivcha Level 1 Level 1 (0 points)

    Hi Ralph,

     

    Unfortunately this didn't help. Did the DNS, did the plist deletion.. still the same problem. I think I'll have to reinstall my OS although that's really, really annoying to do at the moment..

     

    I'm wondering, did these steps help TJ Skywasher perhaps?

     

    Thanks,

    Ivan

  • Ralph Johns (UK) Level 9 Level 9 (66,835 points)

    Hi,

     

    Not having the two iMessage .plists tends to mean the iMessages account has not been set up.

     

    We Are looking in HardDriveName/Users/(your Shortname)/Library/Preferences or ~/Library/Preferences for short ?

    This Library in the Mac User's Home Folder is now hidden in Lion and Mountain Lion so the Finder has to be used.

     

    Either hold down the ALT key when using the Finder's Go Menu (And then clicking the Library that appears)

    Or use Finder > Go Menu > Go to Folder and type ~/Library/Preferences into the dialogue box.

     

    Having said that though the iMessages account must be set up or you would not get the Red Exclamation mark.

     

    My  Link did not mention deleting those two plists.

    It mentions deleting the main com.apple.ichat.plist itself.

     

    You could try deleting the two .plists as they hold Login info to the iMessages server.

    Restarting Messages afterwards recreates the .plists but will also refresh the login in a deeper way then a plain restart of the app.

     

    3Sigcopy2.png
    9:06 PM      Saturday; February 23, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • sk0726 Calculating status...

    I had the same issue. I upgraded to 10.8.3 ML and it worked right away.

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