So here's the story.
I bought the 2012 MacBook Pro when it came out last June. Here's an overview of my experience:
Bought laptop (June)
Froze, restarted itself three times in first four days
Camera not connected
Not connecting to wifi...
Long boot time
Preview won't close
Frozen when lid opens (greyed out)
When anything plugged in cursor freezes
Restart to make faster every few days
No cursor in Launchpad
Apple Authorised repair (September)
Nothing wrong with hardware
Apple Phone Support (October)
Software fixes with keys held down on restart
Apple Store (November)
Reinstall OS X
Apple Phone Support (November)
Take in for repair
Replacement Hard Drive (December)
Still slower than 4 year old Dell laptop
Grey screen on wake up, loading bar
Restart every day to prevent slow running
Three applications open – slower than my computer 15 years ago
Rainbow wheel when copying, pasting, performing routine tasks
Apple Phone Support (February)
Uninstalled everything, reinstalled only user data. Installing each program one at a time.
Once Microsoft Office was reinstalled I began using the laptop as my main machine - and problems occur
Typing takes ~5 seconds to show up in Safari
Laggy programmes after opening lid - Mail, Calendar, Safari
Launchpad laggy, has no cursor
Rainbow wheel when copying, pasting, performin routine tasks
Apple Phone Support say that MS Office is the problem - bearing in mind this is my third clean install. I don't agree. They basically told me that I could either not use Office on this machine or put up with it, which I am not happy with. I use Office a lot, so some point soon I will uninstall it and see if Office really is the problem. I don't have any weird apps or anything installed, so I don't understand why Office should be causing the machine to play up so much.
Is there anything I can do here? I would be happy with a replacement or a refund, but doubt this will occur. Considering the amount that I spent on the laptop and the amount of time that I have spent trying to make it work acceptably, I just can't be bothered with it anymore.