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clintonfrombirmingham Level 7 Level 7 (28,655 points)

I don't know if anyone has run into this problem, but there's a discussion going on about it in the Adobe Photoshop forums. Taking it here to see if it's an OS problem or a Photoshop problem.

 

When saving a file from Adobe Photoshop CS6 Extended, file icons will not be saved with any format (forget about the alpha channel docs) - png, tif, jpg, psd, etc. I booted from my Lion Installer flash drive, repaired permissions and disk and some icon previews reappeared. Some didn't. No generic icon or anything. My Photoshop prefs are set to save a preview on the icons, as are with the 3 other Mac users who have reported the same problem.

 

Has anyone else run into this problem? Does anyone have a solution. Adobe seems to be pointing the finger at Apple but, I have to admit, employees at Adobe seem stymied as well.

 

Thanks,

 

Clinton


Mac OS X (10.7.4), 16 GB RAM, 512 GB SSD
  • 1. Re: Missing icons from Photoshop CS6
    ottonomy Level 1 Level 1 (10 points)

    Have you had any luck solving this problem? I have exactly the same issue, and so far haven't been able to find the discussion you mentioned on Adobe's forums.

     

    Otto

  • 2. Re: Missing icons from Photoshop CS6
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    Let me see if I can find it (I started the discussion so I should be able to find it!) - just a moment... - here it is - http://forums.adobe.com/message/4438425#4438425 - no real resolution yet. Adobe seems to be blaming Apple but they say they are not able to reproduce the issue so that they can't yet file a bug report with Apple. After I deleted .DS_Store's, I haven't had the problem reappear but some have.

     

    Take a look at the discussion - there may be some insight there...

     

    Regards,

     

    Clinton

  • 3. Re: Missing icons from Photoshop CS6
    kramden11 Level 1 Level 1 (0 points)

    yesd...adobe is blaming apple and it is very discouraging as I have repeatedly suggested that maybe they need to get together with apple then and solve it. After an hour on the phone with adobe, they did give me a fix which seems to work. I opened CS6 with the shift key held down which opens CS6 without plugins. I then work inone phoeo save and close CS6. I then reopen the regualr way and it seems to work. I am very disappointed with adobe as it seems they feel their egos are more important than recongnizing an issue that needs resolution.

  • 4. Re: Missing icons from Photoshop CS6
    DonaldGudehus Level 1 Level 1 (0 points)

    I have a similar problem.  If I create, or edit and save, a file with Photoshop cs6 on Lion or Mountain Lion and then view it on my older system with Tiger (OS X 10.4.11) the thumbnail icons are not visible.  I tried, as kramden11 suggested, opening cs6 with the shift key down in order to open without plugins, but the icons were still not visible.  My only solution to make the icons visible is to resave the files on my Tiger system with cs2.  I know that cs5 and cs6 save the jpeg files in a different format than does cs2.  Maybe this is the root of the problem.  Apple and Adobe need to sit down together and solve the problem.

  • 5. Re: Missing icons from Photoshop CS6
    DonaldGudehus Level 1 Level 1 (0 points)

    Some additional information about the invisible thumbnail icons:

    1)  Sometimes, the Photoshop files created with cs6 on my Mountain Lion system, do actually display their icons when copied to my Tiger system.  It seems to be less than 50% of the time.

    2)  Sometimes, files created with cs2 on my Tiger system and then simply copied to my Lion system, do NOT display their icons when viewed on the Tiger system in a shared mode setup.  The icons do show up when viewed on the Lion system.  This behavior is very strange.  Sitting at one monitor I see the icon, but then going to the other monitor it is invisible!

  • 6. Re: Missing icons from Photoshop CS6
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    There's a long, long discussion on this problem that I started on the Photoshop user forums. The gist is that some seem to have solved the problem by removing DS_Store files using Onyx, while, for some, the problem persists. Adobe is blaming Apple - but we all find it odd that it's only PS CS6 that has this problem.

     

    Hop over to the Photoshop forum and take a look at the thread - http://forums.adobe.com/thread/1008694?start=0&tstart=0.

     

    Clinton

  • 7. Re: Missing icons from Photoshop CS6
    kramden11 Level 1 Level 1 (0 points)

    The thread on Adobe has gone on ad nauseum. In 25 words or less, their forum spokeperson is blaming apple and saying they wait for apple's soliution. Others, more knowedgeable than I insist it is a CS6 problem. As for us poor users, we are stuck!!!

     

     

    I have to say recently, after running cocktail, CS6 has been working fine, but frankly I am hesitant to run the recent CS6 update since a while back, after an update, the problem returned.

  • 8. Re: Missing icons from Photoshop CS6
    I luv ice cream Level 1 Level 1 (0 points)

    I'm having the same problem too. I've used Apple computers and Adobe PS for well over 13 yrs and never had this before. It seems to have started since a recent Adobe PS6 update came through, although I cant be exactly sure of this. From today though, the image (Jpeg) thumbnails are now also not being able to seen in Adobe Bridge either. To solve this I have to fire up my old version of PS3 on an old Mac and re-save my work all over again. This re-saving makes a new set of icons and thumbnails wich solvesit. BUT THIS workflow is not acceptable.

     

    Why are the image (jpeg) icons not being viewable in the Apple finder ?

     

    Seems like a new kind of Apple?Adobe incompatability.

     

    Any help out there ?

  • 9. Re: Missing icons from Photoshop CS6
    maxsumae Level 1 Level 1 (0 points)

    Ok, this is going to sound dumb, but, I found a work-around (at least on my local mac) for the missing icons & previews.

     

    The bad: I am having is when I save a CS6 .PSD, .TIF, .JPG, .ETC files, I get no icons or previews in finder...

     

    The good: if I rename the file inside a search results window, then a preview & icon is genererated giving me a glimse of what the file contents are.

     

    The bad: the new preview only shows up in the search results window, if I open the enclosing folder, the new preview is gone... where the renaming thing doesn't do anything with the preview or icon...

     

    The sad face: Apple? Adobe? Anyone?

     

    My first copy of PhotoShop was a beta of 1.0 that I got from Nikon way back in the "oh no you can't do that on a Mac" days and have been using Apple products before that... I have never seen such a blant UI issue that has gone on for so long without a fix. Shame, shame, shame...

  • 10. Re: Missing icons from Photoshop CS6
    petermac87 Level 5 Level 5 (4,205 points)

    maxsumae wrote:

     

    The sad face: Apple? Adobe? Anyone?

     

    My first copy of PhotoShop was a beta of 1.0 that I got from Nikon way back in the "oh no you can't do that on a Mac" days and have been using Apple products before that... I have never seen such a blant UI issue that has gone on for so long without a fix. Shame, shame, shame...

    http://www.apple.com/feedback/macosx.html

     

    http://www.adobe.com/aboutadobe/contact.html

     

    We are all juat users here, like yourself. As the problem is not occurring in all CS6 installs in Mountain Lion and Lion, then you will need to contact Apple and Adobe.

     

    Cheers

     

    Pete

  • 11. Re: Missing icons from Photoshop CS6
    DonaldGudehus Level 1 Level 1 (0 points)

    Here is what fixed the problem for me:

    Go to Photoshop/Preferences/File Handling

    Under "File Saving Options/Image Prefiews:"

    Select:  Always Save

    Check ONLY on "Windows Thumbnail".  Do NOT check "Icon".

    The Adobe people may have unintentionally   reversed the logic in their software.

     

    Donald

  • 12. Re: Missing icons from Photoshop CS6
    maxsumae Level 1 Level 1 (0 points)

    Thank you Donald. That worked so much better than contacting Apple and Adobe.

     

    I now have icons & previews again...

     

    The happyface

  • 13. Re: Missing icons from Photoshop CS6
    ChrisCox Level 1 Level 1 (10 points)

    If the logic were reversed, then Finder icons would not be showing up for any Photoshop users.

    But the icons do work for 99.9% of users, and only fail for a small number of users, on a subset of their files and folders.  And the users who have problems can usually solve it by clearing the OS icons caches using utilities like Onyx or Cocktail.

     

     

    But icons and thumbnails are different things.

    Icons are resource fork items specific to MacOS.

    Thumbnails are embedded metadata (EXIF) inside the data fork, and not specific to any platform.

     

    If turning off icons solved the problem for you, then that probably indicates a bug in the Finder handling of resource fork icons.

  • 14. Re: Missing icons from Photoshop CS6
    kramden11 Level 1 Level 1 (0 points)

    kind of misleading Chris. Yes, cocktail and onyx solve the problem.......for about 4-5 days. Then it has to be run again, and the more itis run, the more frequent the need to run it again.

     

    I have found that by logging off and logging on, the problem is also fixed....temporarily. Still cannot believe that all these grat minds cannot solve the problem.

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