3 Replies Latest reply: Jul 9, 2013 12:09 PM by mskane
mskane Level 1 Level 1 (0 points)

During a call the iPhone 5 will lose the audio on the Motorola Elite Flip, the person on the call can hear me but I lose the sound, I have to go to sources and switch to Iphone then back to the bluetooth in order to restore the sound also occasionally on a call I get a severe buzzing instead and if I switch to iphone then back to the bluetooth it resolves the buzzing. I have replaced the original Motorola Elite Flip because I thought it was the problem but the new one does the same thing. It is clearly an issue with the iPhone 5. I have deleted the device from the iPhone and re-synced, reset the Flip to factory default nothing seems to prevent losing the sound.  When I use the Motorola Elite Flip for listening to music or GPS voice commands on the iPhone 5 it is never an issue. HELP!

  • 1. Re: why does my iPhone 5 drop sound on motorola elite flip bluetooth
    James Stevenson Level 1 Level 1 (0 points)

    I have the same problem and another one that is also reported here.   My Elite flips work great with iPhone 4.  But with iPhone 5, I have two units that echo back to the party on the other line,  and one that will completely drop the audio mid stream and have to scramble for my phone and switch the source while the other party is talking away.

    This has been since the introduction of the iPhone 5.  I have been through four different Elite flips through Motorola, so I'm starting to see it isn't the headset, which worked great with my four.  It must be the iPhone 5 bluetooth connection.

  • 2. Re: why does my iPhone 5 drop sound on motorola elite flip bluetooth
    Spoonerstreet Level 1 Level 1 (0 points)

    I have the exact same problem.  Just got my iPhone 5 a few weeks ago.  Used my Motorola Elite Flip with my Blackberry for the past year without any problems.  Now, I lose audio, or I get the same buzzing noise like you described.  I would love to figure this out, but I will likely have to move to a different headset.

  • 3. Re: why does my iPhone 5 drop sound on motorola elite flip bluetooth
    mskane Level 1 Level 1 (0 points)

    After getting a second Motorola flip which had the exact same problem I gave the flip to my wife to use with her iPhone 4, absolutely no problem with it. It stopped working only because she put it in the wash in her jeans.

    I bought a Plantronics M-50 and it works great.

    Apple does not monitor these forums or they don't care to address the issues, I called Apple the only response is to the restore the iPhone 5 which is a pain in the rear. I have done it the past to no success so I ignore that piece of BS advice.