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App Store updates not working

36484 Views 72 Replies Latest reply: Feb 7, 2014 11:07 PM by Lug RSS
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maryfrommaineville Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 26, 2013 6:18 AM

My App Store icon shows three are updates, but the Updates page is blank and will not refresh.

iPad 2, iOS 6.0.1
  • Kaka Dongguan Level 3 Level 3 (720 points)
    Currently Being Moderated
    Jan 26, 2013 6:56 AM (in response to maryfrommaineville)

    Hi Friend,

     

    I found the solution for this problem (because I faced it too): go to Settings>>General>>Reset>>Reset Internet Settings (the third option in IOS 6).

    Five minutes later my iDevice works fine again.

     

    If the issue persists, forget the wifi connection and then sign in again.

     

    Hope it helps

  • Ralph9430 Level 6 Level 6 (12,540 points)
    Currently Being Moderated
    Jan 26, 2013 7:08 AM (in response to maryfrommaineville)

    I had this happen to me this morning. I quit the App Store app and started it again and it worked.

     

    Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then restart the app and see if it works normally.

  • suryakrish Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 9:13 AM (in response to maryfrommaineville)

    It didnt solve my same problem!!

  • Tere Katia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 28, 2013 11:50 PM (in response to maryfrommaineville)

    I'm having this problem also, with both our phones. The home button fix worked last week, but is not working now. The second fix is for IOS 6.0. We are on IOS 6.1, which doesn't have that option. Option 3 is erase network connections. Not being computer literate, not too sure whether to try this or not, as it says it will erase all network connections and return the phone to factory settings. Don't really want to have to reinstall all my wifi connections, etc. Any help on this front would really be appreciated.

  • zuleplus Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 29, 2013 2:29 PM (in response to Tere Katia)

    I have tried the home button but doesn't work. Updating to 6.1 had the problem solved for many people but not me, the account is right because the updates work on my iPad an iPod touch. Hope apple solve the issue shortly.

  • aliea Level 1 Level 1 (0 points)
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    Jan 30, 2013 1:24 PM (in response to zuleplus)

    What solved it for me was changing the phone language to another language other then english then opening the app store, aftrrwards you can change back

  • Hassan.mirza Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2013 9:16 AM (in response to maryfrommaineville)

    I am having the same problem.... This is really disgusting u pay more for apple products just to avoid these kind of clitches n then u see this..!!!!!!!!

  • LetItSlide Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2013 8:38 PM (in response to maryfrommaineville)

    Exact same problem on iPad2, and only AFTER the iOS 6.1 (10B141) software update. I have stopped all apps, rebooted the device, repeated, and still have the problem. The app store is showing 7 updates waiting.

  • CheesesAnger Level 1 Level 1 (0 points)
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    Feb 7, 2013 6:00 PM (in response to zuleplus)

    Also the same problem with my iPhone. Turned off my WiFi and it worked.

  • LetItSlide Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2013 8:17 PM (in response to LetItSlide)

    After reading CheesesAnger's post, I wanted to mention that my iPad is WIFI-only. I did solve the problem by updating individual apps under the PURCHASED tab. After I updated a few apps, I powered down and up the iPad again and found the number of updates waiting to update in the App Store had lowered appropriately; when I went to Updates this time, it worked.

  • thepote Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 9:04 AM (in response to maryfrommaineville)

    I tried many of the proposed solutions, and this is the only one that worked for my iPhone 5 IOS 6.1.2:

     

    Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off.

     

    Thanks to:

     

     

  • Mahmoud alsaleh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 6, 2013 4:07 AM (in response to maryfrommaineville)

    none of these solutions worked for my iphone 5 ios 6.1.2

     

    did any one try to reset the iphone??

  • Michael Namba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 7, 2013 9:02 AM (in response to Mahmoud alsaleh)

    I powered down my phone, then tried again, and it took a few minutes but it finally did load the screen.  The other screens in the app store load just fine, it's only the update screen that I'm having issues with.

  • Sajeev3105 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2013 9:04 PM (in response to maryfrommaineville)

    Hi Guys, going through all the threads here, i have been (I think finally)able to solve this problem on IOS 6.1.2, why this problem is occuring no idea but the way to solve it here it goes:

     

    Before you proceed please close all the apps incl. App Store

     

    Go to Settings>General>Reset>Reset Network Settings.

     

    After you do this the Ipad would reset the Network Settings and Restart.

     

    After the Ipad restarts go to Settings>General>Wifi and connect to your network.

     

    Start your App Store and Bingo you should see all the updates displayed instead of a blank page.

     

     

    PS: I have tested this on Ipad, and i presume it should work on the Iphone also.

     

      

    Please do let me know if i have been of some help to you guys..

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