6 Replies Latest reply: Feb 25, 2013 4:31 PM by slepnir99
slepnir99 Level 1 Level 1 (0 points)

Today purchased Iphone5 in Vienna. The power button sopped working after a couple of clicks. Three hours after the purchase I went back to the shop (of the Orange Telecomunication Company at Kagran) they refused to replace it saying that is the policy of Apple. It was sent to Apple for reairs (for up to 14 days).  With such attitude Apple will become bunkropt. Oleg


iPhone 5
  • 1. Re: apple sells faulty Iphones
    John Galt Level 8 Level 8 (36,395 points)

    It is the policy of Apple to refund your money within 30 days of purchase, no questions asked. It is also the policy of Apple to repair or replace faulty iPhones for a period of one year under their standard warranty.

     

    If you purchased yours from the Orange Telecommunication Company at Kagran, your complaint lies with them.

  • 2. Re: apple sells faulty Iphones
    Johnathan Burger Level 6 Level 6 (14,905 points)

    Orange lied to you.

    As pointed out above, what you were told is not Apple policy.

    You shouldn't do business with shady companies that lie to customers.

  • 3. Re: apple sells faulty Iphones
    Peter Gillespie Level 6 Level 6 (11,775 points)

    If Apple has an Apple Retail store in Vienna take it to them for replacement

    Although generally in law your issue is with Orange

    but Apple will always look at an iPhone and handle the issue if

    that is a easier soluion for the customer

    The Genius bar is open to all Apple users

  • 4. Re: apple sells faulty Iphones
    G3gator Level 2 Level 2 (155 points)

    Do you know of any company that has never sold a single "faulty" product?

  • 5. Re: apple sells faulty Iphones
    Peter Gillespie Level 6 Level 6 (11,775 points)

    Strangely if anyone did bother to make a device to zero defects standards

    no one here could ever afford one ,that would solve their problems

  • 6. Re: apple sells faulty Iphones
    slepnir99 Level 1 Level 1 (0 points)

    Many thanks for your supportive comment. I just learnt about another Austrian who had exactly the same problem. Orange has confirmed that this is the policy of Apple not to replace faulty phones after their activation (even if a faulty feature is detected immediately) but send it to Apple for repairs. And this has been agreed policy between the two companies.  I just realised that Orange is a multibillion giant too and, hence, immune to any criticism. Still waiting for my phone to be repaired. Best regards, Oleg