Skip navigation

Determining apps to sync...just quits

14821 Views 24 Replies Latest reply: Aug 4, 2013 6:22 AM by Jaheen RSS
1 2 Previous Next
RMUNSON01 Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 7, 2013 8:45 AM

I have seen many discussions on this topic, but nothing is helping me.

If I plug in my iphone, iTunes recognizes it and begins to sync.  It gets to step 5 of 7, determining apps to sync, then it just quits.

If I then click on 'sync' it gets to step 3 of 5 showing 'determining apps to sync' and then quits.

I am iOS 6.0.1 on iPhone 4.

I am iTunes

I am Windows 7 64 bit

I have uninstalled and reinstalled iTunes so many times I have lost count.  It doesn't help and I'm hoping that is not a recommendation.


I have run through this many dozens of times - mostly the same result.  Anything that isn't the same is even worse (such as iTunes doesn't even see my iPhone sometimes - VERY frustrating).


Probably related - since I allowed the iOS 6 upgrade, I lost my ringtone.  It is still on my computer, it is not on my phone.  I think it just didn't get that far, but that may be another issue.  Until I can complete a sync, I am not bothering to pursue other problems.

iPhone 4, Windows 7
1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.