Currently Being ModeratedFeb 22, 2013 3:19 AM (in response to Marc Leftoff)
Some things break - that's why I went ahead and ponied up the $100 for an Extended AppleCare warranty when I purchased my Thunderbolt Display. Do the same when I purchase any Apple equipment. Just be glad you got by so cheap! At least it wasn't a logic board on your MacBook Pro!
Happy to read your 'rant'...
ClintonMacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.2), 16 GB RAM, 512 GB SSD, ATD
Currently Being ModeratedFeb 22, 2013 5:54 AM (in response to clintonfrombirmingham)
I picked upi the display 2 days later. All is fine. Only the $107 as expected. Not a big deal.
I would have really like to have been reminded just before the first year was up, that I could have bought AppleCare. You're right, clintonfrombirmingham, the AppleCare is important in these cases.
Thanks for your input.
Currently Being ModeratedFeb 23, 2013 10:46 PM (in response to Marc Leftoff)
Glad you were able to get it repaired - I usually think of the expected lifetime of any computer equipment to be three years: HD and SSD manufacturers usually have three year warranties, and with Apple products you can extend the warranty for three years. Memory lasts a lifetime, of course, but by the time you're ready to replace RAM you find that yours now has little value.
Good luck to you in the future!
Currently Being ModeratedMar 8, 2013 7:18 PM (in response to Marc Leftoff)
You are covered by a 2 year warranty under EU law.
Use your rights and demand a refund from the store. Here is documentation from the apple site that you can print off and take with you.
Especially the URL.
This is why you should buy direct from the manufacturer. It's easier for the consumer. It states defects arising after you take delivery. A power supply in a static object should not go faulty so it was obviously an inherent fault. It's also not fit for purpose if it was only a few days out of warranty. You should have recieved better service IMO.
Currently Being ModeratedMar 8, 2013 10:06 PM (in response to farcor)
That's interesting, thanks for the info. But I am in the US, so I wonder if that 2 year warranty yu speak of applies here. I do know their products include a 1 year warranty with an option for AppleCare whihc extends it to 3 total years.
I do appreciate your input. Thanks.
Currently Being ModeratedMar 8, 2013 10:13 PM (in response to Marc Leftoff)
The UK/EU consumer protection laws are much better than the US counterparts. They actually do have a two-year warranty scheme. Unfortunately, not so in the US.
I, too, am in the US and I went ahead and bought the AppleCare Protection Plan wlong with my Apple Thunderbolt Display. If you're out of warranty and there have been no recalls on the display (and there haven't) you're just out of luck, I'm afraid to say.
You really did get by cheap at $107 - next time, just remember to purchase AppleCare for any high-ticket Apple product!
Currently Being ModeratedFeb 24, 2014 8:39 PM (in response to Marc Leftoff)
for those who have nothing to loose - no warranty - no Apple care etc.
I had a dead display before yesterday no warranty and 900 km to the closest Apple Store.
So I decided to call a friend - now my display is working again.
The problem was the power supply in my case - it got stuck in protection mode after one of the capacitors died.
So, we took the thing out and works without it. Apparently is enough to have a working one.
All back to normal for now. Happy to get this fixed. It cost me 20 bucks plus beer.
See the attachement for details.
Be carefull when you open the monitor - the power supply might be charged long before unppluged.
Use patience, and propper tools.
Currently Being ModeratedMar 17, 2014 10:20 AM (in response to vrun)
Awesome, I'm really glad I found your response. I do have a couple questions for you though.
- What was the status of your display when you undertook the repair? (i.e. like mine, was everything minus the backlight functional?)
- What's the best way to do this? Wear protective gloves and just try shorting out one cap then the other while the display is operational?
- How did you figure out which one was bad?
Thanks for the help
Currently Being ModeratedMar 17, 2014 3:47 PM (in response to BenHilborn)
As I wrote in the previous comment, the display was dead - actually in protection mode, no power in USB, ethernet, etc.
We took out the parts and measure them.. the one who failed was left out.
The display is working well without the second capacitor (if that is the correct name for it).
I would never advice to open and work on a device while is plugged in...
Take care, make sure you use the propper tools and always check twice or three times before do anything.
Keep in mind that are many different ways a device goes wrong...
All this electronic devices are functioning with smoke, once the smoke is getting out, your device is not going to work anymore