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Persistent Subtitles

20055 Views 127 Replies Latest reply: Oct 19, 2013 5:31 AM by Sigh-Man RSS
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James_B96 Calculating status...
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Oct 5, 2012 5:08 PM

I have an Apple TV one.   When I watch movies the subtitles stay on screen until they are either replaced by new subtitles or I stop playing the movie and restart it.  This has only occurred with recent movies such as The Avengers and Madagascar 3.  I understand there was a doubling issue with the Avengers, but I haven't seen any subtitle issues mentioned for other movies. Is anyone else having the same problem?

Apple TV
  • rslbruin Calculating status...
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    Oct 12, 2012 4:23 PM (in response to James_B96)

    I have also had subtitle problems on For Your Eyes Only and Casino Royale.  The problem was the same as Madagascar 3, Spanish subtitles appearing to translate English Text on the screen.  Since the subtitles are not for dialog they are not constant, but they are very annoying when they do pop up.

     

    I have notified Apple each time.  They politely apologize and refund my money but the reply is a generic response.  As of yet I have been unable to communicate directly with a Supervisor.

  • bluenoser2 Calculating status...
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    Oct 14, 2012 10:03 AM (in response to James_B96)

    I am having the same issue.  I have both 1st Gen and 2nd Gen Apple TVs and I purchased the movie on the 1st Gen.  Apple needs to have a better fix than refunding your money.  I haven't tried watching on one of our Mac's to see if it repeats which help determine if it is more related to the movie or the Apple TV.

     

    Message was edited by: bluenoser2

  • jphelp32 Calculating status...
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    Jan 19, 2013 6:43 AM (in response to James_B96)

    Same issue here with the older apple TV.  Doesn't happen with rented movies but does with recently purchased movies.  Winnie the Pooh and Lion King 2 for me.  The subtitle seems to be the title of the chapter, and it stays on screen until the next chapter starts and that chapter's title replaces it.

  • daddyota Calculating status...
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    Feb 17, 2013 6:27 AM (in response to jphelp32)

    We rented To Rome with Love last night and had the same issue.  Very annoying.  There doesn't appear to be a fix.

  • memacdad Level 1 Level 1 (0 points)
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    Feb 20, 2013 9:25 PM (in response to James_B96)

    Yes, same here. Annoying to watch.

  • memacdad Level 1 Level 1 (0 points)
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    Feb 20, 2013 9:33 PM (in response to memacdad)

    I think I figured it out. Under settings chose audio & video, then select subtitle language. It was on the default which is auto. Actually selecting the language seems to have fixed it

  • daddyota Level 1 Level 1 (0 points)
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    Feb 22, 2013 3:59 AM (in response to memacdad)

    Thanks for this!

  • jphelp32 Level 1 Level 1 (0 points)
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    Feb 22, 2013 7:40 AM (in response to memacdad)

    Didn't work for me.  The Subtitle Language setting for me has the option "Off" and then each of the languages.  I still get the persistent spanish subtitle with "Off" selected and also with "English" selected.

  • Shamaskatu Calculating status...
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    Feb 24, 2013 12:30 PM (in response to James_B96)

    I have an older Apple TV, and just noticed the past few movies we bought/rented that the subtitle for things that need a translation pop up and then stick.  I have to exit the movie and re-play where I left off to get rid of it.  For instance, I rented Argo and a Farsi sign, translated was "US Embassy" or something like that.  It showed up and stuck on the screen until the next thing that needed a dialog popped up.  Annoying!  Same thing with a purchase (Toy Story 3).  Subtitles are set to off.  Language is set to English, not auto.

  • Wyoboy Calculating status...
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    Feb 25, 2013 9:45 AM (in response to James_B96)

    Add us to the list with this problem--we also have a 1st gen Apple TV--i spoke to AppleTV support this morning and they said they had "never heard of this problem"--Does that mean they never read these posts ?  His only suggestion was to try a "Factory Restore" on the Apple TV to redownload the software.  Has anyone tried that (i imagine would be a pain to have to relink to computers and resync the Apple TV but i may try it if no one else has).

  • jphelp32 Level 1 Level 1 (0 points)
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    Feb 25, 2013 10:16 AM (in response to Wyoboy)

    Restore doesn't help. I restored down to 2.0.2 and the problem does not occur. Then updated fresh back up to 3.0.2 and the problem is occurring again. So the issue appears to be with the latest software version 3.0.2.

  • Wyoboy Level 1 Level 1 (0 points)
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    Feb 25, 2013 12:04 PM (in response to James_B96)

    I'm not sure when 3.0.2 update occurred, but based on this thread the problem has existed since last October.  However, it only started happening to us in the past week.  Thanks for saving me from a "restore".  I sent a comment in to AppleTV Support asking them if they pay any attention to these threads and posting the link to this one.

  • Atlantax Level 1 Level 1 (5 points)
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    Feb 25, 2013 12:54 PM (in response to Shamaskatu)

    Wow...I'm helping out a friend, who is usually technically challenged, and he is describing this crazy problem to me about how text on the screen stays and doesn't go away.  He used argo as an example, where the work US EMBASSY came up and didn't go away until the next title.  And I'm thinking, no way, these are "captions", these are part of the film, there is no way they could get "stuck" on the screen.  I can understand if closed-captioning gets stuck - that's an "overlay" to the movie - but these titles are PART of the movie.  So I googled the problem and sure enough, you all are having the issue as well.  First, I don't really see a fix here that everyone is having success with.  Second, I would LOVE for someone to explain how a title that is part of the movie itself could get stuck.

     

    Hopefully, this gets fixed by apple quickly.

  • Wyoboy Level 1 Level 1 (0 points)
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    Feb 25, 2013 12:56 PM (in response to James_B96)

    OK--i have managed to get to an upper level tech support at AppleTV and they are going to take a look at this thread and see if they can figure out what's happening. 

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