Currently Being ModeratedFeb 22, 2013 7:36 AM (in response to Kim1420)
The games may be free themselves but you may have made in app purchases to obtain paid for features in the games.
Currently Being ModeratedFeb 22, 2013 8:11 AM (in response to Kim1420)
Expanding on what Winston said, many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. It's not always obvious, particular to children, that these features cost real money.
First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on the iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Currently Being ModeratedFeb 22, 2013 8:15 AM (in response to Kim1420)
The games would not open so they were never played.
Currently Being ModeratedFeb 22, 2013 8:32 AM (in response to Kim1420)
Report the issue to the iTunes Store, then.
Currently Being ModeratedFeb 22, 2013 10:35 AM (in response to Kim1420)
I called Apple customer service & was told to get help here...I called customer service again & a repersentive named Nicole went out of her way to resolve this issue. Thank you for all the suggestions & I'm pleased to say all fees have been refunded.
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