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The iPhone 5 uses Cellular Data over WiFi?

450751 Views 1,054 Replies Latest reply: Mar 19, 2014 11:16 AM by truerock RSS Branched to a new discussion.
  • Robert J McInnes Calculating status...
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    Feb 21, 2013 4:36 PM (in response to jennie2408)

    Jenny,

    Work your way thruough your settings, see below...

    This approach seems to sort out most iPhone User's issues with LTE hunger for Cellular Data usage. 

    It does not work for every one, but

    With the advent of iOS 6.x, iPhone provided a depth to the settings on the iPhone never seen before.

    Many of the defaults [or setup carried over from earlier iOS] are not appropriate for all users.

    I suggest you select, copy, and paste this User Guide into an App on your Mac or PC, and print it out for reference.

     

    iOS 6: Setup to Optimise Cellular Data Usage…

    Many of the iPhone 5 iOS default network Settings are intended to create best user experience and performance, by utilising available WiFi and high speed LTE and/or 4G Cellular Data networks.

     

    If your cellular data plan is limited, less than a One GB per month, it would be wise to work through the defaults, and turn off those services that are not important to you.

     

    Here is a guide, courtesy David and Olli, contributors to the Apple Support Community...

     

    Network Reset: reset the network connection…

    Make sure you know [or have saved] your various wifi passwords so you can quickly set them up again.

    Settings, General, Reset, Reset Network Settings.

     

    Cellular Data: turn it Off when you don't need it…

    This may sound messy, but it is really no more so than turning off WiFi, or Bluetooth, when you know you will not be using it.  Maybe Apple will move this setting to the front page of Settings, as they have done with Bluetooth in iOS 6

    Settings, General, Cellular, Cellular Data, Off.

     

    iCloud Backup: Turn it Off except when you need to do a Backup to iCloud…

    Otherwise iPhone will automatically do a Backup over WiFi and/or Cellular Network, while it is on Power, and sleeping.

    Settings, iCloud, Storage and Backup, iCloud Backup, Off.

     

    iCloud Documents & Data: turn off the use of the Cellular Data connection, until you need it…

    Settings, iCloud, Documents & Data, Use Cellular Data, Off.

     

    Location Services: make sure only the apps you consider critical are switched on…

    These are new Settings in iOS 6. 

    Settings, Privacy, Location Services, and turn Off each Application that is not important to you.

    Obviously you would tend to leave On Maps, Photo, Find Friends, Find My iPhone, Weather and Siri.

     

    System Services: apparently, some of these can be demanding on Cellular Network usage...

    Settings, Privacy, Location Services, and scroll down past the notes at the bottom of the list of Applications, and select System Services, and turn them all Off except Cell Network Search.

    If the Maps Traffic service is important to you, turn it On, but be warned it may be a bit of a hog.

     

    Notification Centre: work through each Application carefully, to determine what you really do need real time?

    Settings, Notifications, select each Application, and turn Notification Centre, Off, if you do not need Notification in real time…

     

    Siri: every iPhone User now understand how to use Siri…

    However you should be aware that Siri support has been expanded significantly in iOS 6, to include operation of your iPhone, to send text, make appointments, find restaurants, make bookings, and handle your dictation.  The catch is that Siri services contacts the Apple Server via the network to translate your voice, do the searches, and return your results.  You can leave Siri On but be aware of using Siri, when you are only connected via Cellular Data, and low on Data Usage remaining…

    Settings, General, Siri, Siri, On. by default,...

     

    There is also a new setting included in several Applications which allow you to turn off the Cellular Data Connection while they are active...

    Music: Settings, Music, Use Cellular Data, Off.

    iTunes and App Store: Settings, iTunes and App Store, Use Cellular Data, Off.

    Podcasts: Settings, Podcasts, Auto-Downloads, Use Cellular Data, Off.

     

    Mail: you can set up mail to better manage Cellular Data Usage, if it suits your operation…

    Settings, Mail, Contacts, Calendars, Fetch New Data, Push, Off, and set Fetch to Manually.

    And select, Advanced, and for each Mail Account, Select Schedule, Manually.

     

    And finally, here are a few more services you can probably do without, to further reduce Cellular Data usage…

    Advertising: Settings, General, About, scroll down to Advertising, Limit Ad Tracking, On.

    Diagnostics and Usage:  Settings, General, About, scroll down to Diagnostics & Usage, Don't Send, On.

     

    Some more tips…

    For heavy data transmissions sessions on WiFi, switch to Airplane Mode, then switch WiFi back on again while your session is in progress.  This mode will prevent iOS 6 from switching the Cellular Data midway through the session, should WiFi stumble….

     

    One user reported: Turn turn off all aspects of iCloud: Safari, Contacts, Documents and Data, etc.

    Do not remove the iCloud account, just turn off each service, then turn them all back on again…

    Another user found that the Google Account was failing to connect, using up 4 to 5 MB every time the connection failed.  Remove the Google account from iPhone, monitor for a while, then add it back again, an see if the problem is resolved.

     

    Also check your other applications; for example, BBC News has a a share statistics switch set to On.

     

    Revision: 121009 00

  • vbtexas Calculating status...
    Currently Being Moderated
    Feb 21, 2013 4:58 PM (in response to DJPlayedYA)

    I saw these posts previously, so I've been checking online on my AT&T mobile plan.  Previously, I had unlimited data with my old iPhone 3G so I didn't really need to worry about losing data.  Even with unlimited data, I seldom used over 200 MB per month.  Since we switched to Mobile Data Share and my husband and kids got smart phones, I was curious to see what amount of data we were using.  Just like everyone else here, I also noticed that little packets of data labeled "Internet/MEdia Net" are sent from our phones at times when we're home on our Uverse Wi-fi, and we aren't even using our phones (like at 4 a.m.)   I spoke with a lady at the AT&T store last week, and she suggested turning off all apps running in the background (double tap the home button; apps running in background will show on a task bar; hold down one of the icons until it gets jittery; then click the red dash in the top corner).  This has helped, but I discovered today that my husband's Samsung Galaxy 3 was having similar issues.  I did an online chat with an AT&T rep today, and she said that we should turn off cellular data at home to prevent this from happening.  She said that the phones will use whichever signal is the strongest...cellular or Wi-fi.  She also gave me the Uverse support phone number so I could investigate why my Wi-fi signal is intermittent.  Anyway...my case shows it's not just an iPhone problem.  For now, turn off your background apps and your cellular data...or even turn off your phone entirely.  And check your data usage with your mobile carrier frequently!

  • Barometer Calculating status...
    Currently Being Moderated
    Feb 21, 2013 5:35 PM (in response to vbtexas)

    Hi @vbtexas. Like you, I never ever came anywhere near 200 MB a month, and now I use that every couple of days. I don't use the phone any different. My wife, when she transitioned to an iPhone 5 / iOS 6.0, sees a minor bump in data usage, but still well below 200 MB per month. Strange.

     

    Just a note of caution: many of us who turned off the cellular data still experienced a large block of data transferred the moment we re-connected the cellular data service. This has happened to me at home and when I was travelling. As @darelldd stated in an earlier post, it's almost as though the phone is storing up something and then transmitting when cellular data is switched on. It's crazy.

     

    One would think the software logic would use WiFi when available, not just if it's the strongest signal. Personally, my 4G/LTE connection downloads video waaaay faster than my WiFi, but I don't want it to!

     

    Thanks for the post and keep us informed on your data usage!

  • darelldd Calculating status...
    Currently Being Moderated
    Feb 21, 2013 6:10 PM (in response to Barometer)

    I can gurantee that the "uses strongest signal" bit is bunk. At least in my case! I'm fully aware of the strength and speeds of various WiFi signals that I use regularly. Some are so bad that the phone just comes to a stand-still while it desperately keeps trying to use WiFi when full-on LTE is right there available. I have to manually turn off WiFi just so I can keep using the phone in an acceptable manner. I haven't heard of ANYBODY noticing the phone using cellular during a week WiFi signal. It just doesn't happen. Imagine my shock that Cust Service was giving made-up information....

  • LKSchott Calculating status...
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    Feb 22, 2013 8:28 AM (in response to Ewitter)

    Per Ewitter's suggestion back on 2/7/13 I did in fact file a formal complaint with the FCC against Apple & AT&T at http://www.fcc.gov/complaints. Today I just received a voicemail from AT&T and the lady said she wanted to discuss my FCC complaint with me. She certainly sounded annoyed and less than enthusiastic on the voicemail, so I'm not that excited about calling her back. I will talk to her but I'm just so so so tired of talking to AT&T and Apple personnel who have no real answers for me and simply tell me the data usage doesn't lie so there must be *something* that I am doing differently. I have not changed the way I use my phone and somehow I'm using over 10x the data I normally did in the past for years and years on my other iphone. It's so frustrating to feel like no one "believes" me. Argh...

  • StevenRnyc Calculating status...
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    Feb 22, 2013 8:33 AM (in response to LKSchott)

    We ALL believe you.  This is the first time in 20 years that I am considering abandoning Apple.  The finger pointing is simply wrong,  the stress associated with being a "Data Criminal" overwhelming,  and the lack of either company taking responsibility and blaiming the customer suggests the future of metered data is fraught with danger.

     

    Please to make the call,  and report back.  I think you could generate a flood of similar complaints.  The money the companies are pocketing - stealing - from customers who don't have the time or ability to fight these charges must be HUGE.

     

    Many thanks -

  • CVLAW Calculating status...
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    Feb 22, 2013 8:40 AM (in response to LKSchott)

    Great.  Pursue the complaint.  That should open up the issue and hopefully get it resolved.    It is very interesting that vbtexas posted that her husband's Samsung Galaxy 3 had the same problem.  It may not be an Apple IOS problem but actually something more involved that could affect other operating systems if the configuration is not adjusted to avoid it.  It might not be an Apple problem. 

  • Barometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 9:09 AM (in response to LKSchott)

    Please please please call and inform her the call will be recorded for "Quality Purposes." That should keep her from disseminating further lies.

     

    @StevenRnyc: your post a few days ago totally depressed me, but I can't blame you. This is not the same Apple. I know computers are incredibly complex, but what brought me to Apple products was that they made it look easy. They didn't burden the consumer, they took it upon themselves to make the device work beautifully and simply, even though there is a lot going on behind the scenes. Contrast with Microsoft, who continually rubs it in your face: "Installing 14 Updates, please do not shut down your computer" (for 20 minutes); "Oh, you weren't defragmenting on a regular basis? Shame on you!" etc., etc. I had to partition my Mac to install Windows (for work) and the Windows portion ran out of disk space within a year because of all the stupid updates being archived. So now we have iOS 6 sending huge amounts of something somewhere, and first they deny there is a problem, then they blame the carrier, who blames the wireless modem manufacturer, who will no doubt blame sun spots or meteors. Just awful. Now I'm supposed to remember to turn off (and turn back on) my cellular data? That's a Microsoft answer.

  • vbtexas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 9:55 AM (in response to DJPlayedYA)

    I've sent an email to AT&T asking why we get charged with bits of data when we're supposed to be on Wi-fi.  As I stated previously, it's happening w/ my husband's Samsung Galaxy 3 too on AT&T.  We all shut off cellular data, and my kids & I closed apps.  No data leaks happened!  Per Barometer's post, I turned cellular data back on this a.m.  I haven't seen a large chunk of data transfer, but another 8Kb packet did while I'm on Wi-fi.  My husband used an Android feature that lets him set a max on each app's cellular data, so he confidently turned back on his cellular data.  So today, he's the one eating up chunks of data (80 Kb so far in a couple of hours while he's at work on Wi-fi).  Meanwhile, my kids and my phones aren't leaking data while cellular data is off.  I don't think it's an Apple problem, but with the carrier(s) or certain apps.  I've sent an email to AT&T asking why I have to turn off cellular data in order not to leak it on Wi-fi when I never had to do it previously.  I'll let you know what they say!

  • vbtexas Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2013 10:18 AM (in response to vbtexas)

    AT&T's response: 

    The iPhone and Smartphone devices receive updates and incoming mail to your email inbox, at all hours of the day. If subscribing to push-services or applications that deliver updates in real-time (social networking apps, news apps, weather alerts), this is why you may see data usage while not using the device..


    The unbilled data usage on myWireless AT&T routinely updates systems to reflect recent data activity used on a device. This update helps ensure that our customers are billed in a timely manner for the data they have

    used. This can happen in the early morning hours after long periods of in-activity, or at other pre-programmed intervals.


    To turn the "fetch new data off", which will prevent the data being pushed to your phone automatically, and make it able to be checked manually to control the flow of data coming to the device, please do the

    following:


    Go to Settings>Mail, Contacts, Calendars>Fetch New Data, Change Push to ?OFF? and select option Fetch Manually.


    The iPhone will suspend Wi-Fi connection when going into sleep mode to save battery life. It will attempt to reconnect to Wi-Fi upon waking up; if no Wi-Fi connection can be established, the device will revert to the

    cellular network and data will be charged. There may be a brief delay for the device to reflect that the Wi-Fi network is being used. Visual Voicemail and push notifications from Apples? Push Notification Service

    always travel over cellular even if the device has a Wi-Fi connection.

    ........

    So why don't they point this out when you sign up for service with AT&T, so you're at least aware to check into this and don't blow your data plan? (um, answered my own question I think).   Also, why wasn't this a problem previously?  Maybe more apps are being pushed or fetched these days?  Hmmm....


  • Meature Calculating status...
    Currently Being Moderated
    Feb 23, 2013 12:02 PM (in response to vbtexas)

    LKSchott--great idea, on the FCC.

     

    VBtexas--Samsung GIII, I was wondering about this.  I have been surfing trying to see if it suffers from these same leakage problems.  I have not been able to find incidents on this for Samsung, would be interested if anyone else can comment on this.

     

    also VB, leaking 80k is pretty minimal, barely detectable and I think for most here would not be an issue...

  • wombatsev Calculating status...
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    Mar 6, 2013 12:42 AM (in response to jennie2408)

    Hi

    Like Jennie2408 I purchased a new iPhone 5 for my daughter for Christmas. since then she has consistently burnt her complete 500mb allowance by day 3 of the billing cycle. I thought it was her to start with and turned off the data. Next month turned it back on and same thing happened. It downloaded 400mb of data during the 20min she was getting redy for school. She wasnt even using the phone at the time and has been in full WiFi range when she has been at home. When it happened again I this week i rang Vodafone and they have wiped the over usage charge and recredited the 500mb. We have two other iPone 4s in the family but dont have any trouble with these. All are on the current IOS. She upgraded from an HTC Android and never got close to the limit before-no more that 100mb/month.

    I have to say that i dont know what to do now. I am extreamly dissapointed with the performance of the iPhone 5. Basically it is unusable on data. I do not beleive that turning off the data when not using it is an acceptable option. Basically the phone does not do what it is supposed to do.

    Does anyone have any ideas?

    Please help Apple........

  • LKSchott Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 6, 2013 7:49 AM (in response to CVLAW)

    Well, as an update to everyone here I have been going back and forth with AT&T's executive office regarding the FCC complaint. I would really encourage EVERYONE here to file an FCC complaint as they must be addressed and maybe it will finally bring some solutions to this problem.

     

    Unfortunately my interactions with the executive office have simply just made my blood pressure go higher and higher. They keep telling me it is "impossible" for it to be AT&T's problem and that it is solely a device issue. Apple's answer to me every time has been "it's not the phone, it's AT&T". Either way I'm feeling swindled since I have not changed the way I use my phone but now have paid for a $600 phone and have a monthly cell phone plan that is essentially unusable (as the only solution I've been able to find so far has been to turn cellular data off). I keep telling them about the thousands of people online who are complaining of this problem and that regardless of who is to blame that the two companies should at least try to work together to solve the problem.

     

    So far with Apple I've gone to the genius bar and also spoken to Apple care. Does anyone know of any other way to "elevate" this issue with Apple? Thanks.

  • StevenRnyc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 6, 2013 8:10 AM (in response to LKSchott)

    Ok,  I MAY have solved this.

     

    General -> About ->Digagnostics and Usage -> Don't Send

     

    I switched from "Automatically Send"  to "Don't Send"  and my data use has dropped dramatically.

     

    Try it - report your findings.

  • Barometer Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 6, 2013 8:58 AM (in response to StevenRnyc)

    AT&T suggested this to me when I first complained. For me, it made no difference at all. I am currently monitoring daily usage and noting when I turn on/off cellular data, whether data usage is on when in range of WiFi, etc. I will report back when I have a clearer picture.

     

    Wombatsev - sorry to hear your problem. It matches mine exactly. I think the only answer right now is return the phone and go with something else. Apple and the Carriers have known about this for 5 months and won't even acknowledge it, let alone fix it. So we're in for the long haul. I have an unlimited data plan so I can experiment with settings and not have to argue down my charges every month. I'm trying to isolate the problem and look for a solution, or least some patterns to the excessive usage. My goal is to see what I have to do to stay under 500 MB/month, or 200 MB/month, and see if it's worth it. But I agree with you totally, the darn thing should JUST WORK. The "old" Apple under Steve Jobs would never have let it get this far.

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