11 Replies Latest reply: Feb 23, 2013 12:01 PM by bobbyfrompittsburgh
bobbyfrompittsburgh Level 1 Level 1 (0 points)

Using Safari 6.0.2 and OS X 10.8.2 I am having problems when I open the Apple website. I get three ipad windows down the left side - obscuring text underneath. The same Apple website looks fine in Firefox 19.0.

 

Is there an extension problem? plug-in problem?

 

Same problem opening the Apple Mac page - but not the other pages (iPod, IPhone, iPad,iTunes, Support).


iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: Strange rendering problems on Apple's web site.
    dominic23 Level 7 Level 7 (20,955 points)

    1. Hold "Shift" key down and launch Safari.

     

    2. Empty Caches

     

       Safari > Preference > Advanced

       Checkmark the box for "Show Develop menu in menu bar".

       Develop menu will appear in the Safari menu bar.

       Click Develop and select "Empty Caches" from the dropdown.

     

    Best.

  • 2. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    Thanks for trying - but that didn't solve the problem.

  • 3. Re: Strange rendering problems on Apple's web site.
    Linc Davis Level 10 Level 10 (118,305 points)

    Please post a screenshot illustrating the problem.

    To take a screenshot, follow the instructions linked below. Be careful not to include any private information.

    Shortcuts for taking pictures of the screen

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • 4. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    Here are the two screens that are impacted.Screen Shot 2013-02-22 at 2.28.43 PM.pngScreen Shot 2013-02-22 at 2.30.45 PM.png

  • 5. Re: Strange rendering problems on Apple's web site.
    Linc Davis Level 10 Level 10 (118,305 points)

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    If any extensions are installed, disable them and test.

  • 6. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    There are no extensions installed - but I turned the switch off anyway.

    Unfortunately the problem is still there.

  • 7. Re: Strange rendering problems on Apple's web site.
    Linc Davis Level 10 Level 10 (118,305 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • 8. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    Thank you for attempting to help.

     

    Step 1:

    I tried entering "Set up guest user" in Help but got "The selected topic is currently unavailable." Interesting.

    This has happened on a number of occassions - this message.

     

    Anyway I had guest user already active so I logged in as guest user.

    As guest - the web pages opened fine.

     

    Step 2:

    I tried booting in safe mode according to the Apple instructions. You had said that this would be much slower. Well, after 20 minutes I shut it down.

     

    I had read another way to safe mode boot was by holding the Shift key down until the words "Safe Boot" in red lettering appeared. Holding the shift key down I didn't see the words appear - but I did get a "thermometer graphic" showing loading and then the log in screen appeared. I presume this was safe mode.

     

    In safe boot mode the web pages were defective as before.

     

    Any other ideas?

  • 9. Re: Strange rendering problems on Apple's web site.
    Linc Davis Level 10 Level 10 (118,305 points)

    Read this whole message before doing anything.

     

    Back up all data.

     

    Quit Safari if it’s running. Then select

     

    Force Quit…

      

    from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.

     

    Step 1

     

    In the Finder, press the key combination shift-command-A to open the Applications folder. Select the Safari icon in that folder and press the key combination command-I to open the Info window. There’s a checkbox in the Info window labeled Open in 32-bit mode. Uncheck it, if checked. Close the Info window and the Applications folder.

     

    If Adobe Flash Player is installed, select

      

     ▹ System Preferences ▹ Flash Player Advanced

      

    and click Delete All. Close the preference pane.

     

    Hold down the option key and select

      

    Go Library

      

    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):

     

    • Caches/com.apple.Safari
    • Caches/com.apple.WebKit.PluginProcess
    • Caches/Metadata/Safari
    • Preferences/com.apple.WebKit.PluginHost.plist
    • Preferences/com.apple.WebKit.PluginProcess.plist
    • Saved Application State/com.apple.Safari.savedState

     

    Leave the Library folder open. Try Safari again. If it works now, stop here. Close the Library folder. If you still have problems, continue.

     

    Step 2

      

    Triple-click anywhere in the line below to select it:

     

    rm -fr $TMPDIR../C/com.apple.Safari

     

    Copy the selected text to the Clipboard (command-C).

      

    Quit Safari again. Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V). Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal. Launch Safari and test.

     

    Step 3

     

    If Safari still doesn’t work right, quit, go back to the Finder and move the following items from the open Library folder to the Desktop (some may not exist):

     

    • Cookies/Cookies.binarycookies
    • Internet Plug-Ins
    • Preferences/com.apple.Safari.LSSharedFileList.plist
    • Preferences/com.apple.Safari.plist
    • Preferences/com.apple.Safari.RSS.plist
    • Preferences/com.apple.WebFoundation.plist
    • PubSub/Database
    • Safari

     

    (Note: you are not moving the Safari application. You’re moving a folder named “Safari.”)

     

    Try again. This time Safari should perform normally, but your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.

     

    If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in step 1. Stop here and post again.

     

    If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select

      

    File Import Bookmarks

      

    from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.

     

    Note: This step will remove your Safari Extensions, if any, and their settings. If you choose to restore them, do so one at a time, testing after each step to make sure you haven’t restored the problem.

     

    If you don’t like the results of step 3, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

  • 10. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    Wow. I was beginning to think - "this is like working with Windows!"

    Anyway, I got a good night's sleep then took a deep breath.

    Here were results from following latest post.

     

    Step 1.

    Safari didn't appear in Force Quit menu after quitting Safari.

    Open in 32bit mode was not checked.

    I clicked Delete All in Flash Player Advanced preferences. (Deleted the first group - not the second.)

    Went to Library and moved files to a desktop "removed" folder. (WebKit.PluginProcess, WebKit.PluginHost, and Safari.savedState files didn't exist.)

    Tried Safari - still the same problem!

     

    Step 2.

    Entered rm command in terminal. (note: in my terminal lines don't end in $, they start with HomeFolderName:%.

    Launched Safari - still the same problem!

     

    Step 3.

    Moved these files to my "removed folder" on desktop.

    Tried again. SUCCESS! Apple website pages now showing up properly.

  • 11. Re: Strange rendering problems on Apple's web site.
    bobbyfrompittsburgh Level 1 Level 1 (0 points)

    Finally, I was able to restore Bookmarks by removing the new Bookmarks.plist from the Safari folder and putting my old file from the desktop in it's place. This seems to have worked fine.

     

    My old settings for user names and passwords were not affected.

     

    As for extensions - I'll be very careful in the future.

    I previously had had a problem with pdf files from Safari not being able to be saved without corrupting them.

    In that case I had removed adobepdfviewernpapi.plugin and adobepdfviewer.plugin from the internet plug-ins.

     

    Thanks for all your help!