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Safari crash

399 Views 12 Replies Latest reply: Feb 22, 2013 12:42 PM by Ryan JW RSS
Ryan JW Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 21, 2013 10:41 AM

Safari (6.0.2) crashes each time I open the program, I always click "repoen" then it is fine. Why does it keep crashing?? Also, I get redirected to other pages automatically...... not sure why this happens! but it's very annoying! Is something wrong with my computer? Can someone please help! Thanks.

21.5" iMac 4GB memory 3.06 GHz Intel Core i3, Mac OS X (10.6.6)
  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Feb 21, 2013 1:19 PM (in response to Ryan JW)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Feb 22, 2013 9:18 AM (in response to Ryan JW)

    Can you please explain what will happen when I follow those instructions?

     

    You'll be posting the report that's generated automatically when an application crashes, as well as any related messages that are recorded in the log.

     

    I am always leery of using the Console.

     

    Console is incapable of making any changes to the system. All it does is display information. You should remove personal information, such as your name or email address, before posting.

     

    If you prefer not to disclose the information I've asked for, that's understandable, but then I can't help. In that case, I suggest you make a "Genius" appointment at an Apple Store. There are privacy implications in that too, of course.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Feb 22, 2013 9:57 AM (in response to Ryan JW)

    There are a couple of different issues here. One is that you've installed at least one spyware/adware Safari extension, "Yontoo." I'm not sure about "Facebook Photo Zoom." You must be very cautious about installing such things. Open the Safari preferences window, select the Extensions tab, and remove Yontoo. If you still get unwanted ads, remove the other one I mentioned. The "AdBlock" extension probably isn't spyware, but it might be contributing to the crashes, so you should disable it and test.

     

    The other issue is that you've installed a system modification called "Zzafari," which depends on yet another modification, SIMBL, which is unsafe to use and notorious for causing crashes.

    Uninstall SIMBL as follows. Back up all data before making any changes.

    Select

    Go Go to Folder

    from the Finder menu bar, then enter the following text in the box that opens:

    /Library

    A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

     

    • Application Support/SIMBL
    • InputManagers/SIMBL.bundle
    • LaunchAgents/net.culater.SIMBL.Agent.plist
    • ScriptingAdditions/SIMBL.osax

     

    Log out and log back in.

     

    Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Feb 22, 2013 11:51 AM (in response to Ryan JW)

    Has the crashing stopped?

  • Linc Davis Level 10 Level 10 (107,660 points)
    Currently Being Moderated
    Feb 22, 2013 12:03 PM (in response to Ryan JW)

    Disable all Safari extensions. Do the ads on the Apple page go away?

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