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Can't print cd jewel case insert

24349 Views 190 Replies Latest reply: Oct 21, 2013 7:14 AM by donniegarrison RSS
  • mollystrongg Calculating status...
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    Dec 15, 2012 12:21 PM (in response to cahoonmusic12a)

    I used the update function right in the ITunes software.

  • Hooter13 Level 1 Level 1 (0 points)
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    Dec 15, 2012 12:46 PM (in response to cahoonmusic12a)

    Molly is correct. With one of our computers though, the update did not install - we got some kind of error message. I went straight to the Apple site and redownladed and it was installed with the latest update included.

  • Alexander Taylor Calculating status...
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    Dec 15, 2012 4:03 PM (in response to cahoonmusic12a)

    If you go to iTunes and have it check for upgrades, it will find it.

  • cahoonmusic12a Calculating status...
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    Dec 16, 2012 6:39 AM (in response to mollystrongg)

    thankyou so much.  IT WORKS!!  thats how we learn, ask questions. im so glad i can now do what i need to do. thank you for your help everyone. now i know where to go when i need help.

  • Keppel1 Level 1 Level 1 (0 points)
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    Dec 16, 2012 1:45 PM (in response to mollystrongg)

    Great result, we got there in the end."Thank Goodness"!.

     

                                                                                Regards to all.

  • mkuback Calculating status...
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    Feb 19, 2013 9:00 PM (in response to Keppel1)

    Don't get too excited. I updated iTunes today with lastest version and the problem has returned... jewel case inserts are hosed AGAIN!! Very frustrating!! Come on Apple, get it together and get this fixed!! Please!!

  • Thomas E. Masa Level 1 Level 1 (0 points)
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    Feb 19, 2013 9:11 PM (in response to mkuback)

    I just spent an hour on the phone with Itunes/Apple. Had to explain the problem to 3 different people. I think (I hope) they understood what the problem was. I explained in detail that is was the same problem that came with 11.0 and was straightened out with 11.01 and then screwed up with 11.02. He assured me he would get back to me. Did not want to talk about coverflow.

  • mollystrongg Level 1 Level 1 (0 points)
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    Feb 19, 2013 9:10 PM (in response to mkuback)

    Thank you for letting people know about this problem again. I hope you sent feedback direct to Apple.

  • Hooter13 Level 1 Level 1 (0 points)
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    Feb 20, 2013 4:52 AM (in response to mollystrongg)

    Yes, thanks for the heads up. I did not update because of this message and will make sure to keep version 11.01 until it is fixed again!

  • bobzzo Level 1 Level 1 (0 points)
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    Feb 20, 2013 7:38 AM (in response to Hooter13)

    Ditto - saved me from downloading the corrupt program!!!

  • RickBridges Calculating status...
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    Feb 22, 2013 1:38 PM (in response to terbear55)

    Friends, this same issue was in the last ITunes Update.... APPLE!!!  ARE YOU LISTENING????  DO YOU SEE THESE POSTS THAT YOUR SUPPORT GROUP HAS REFERRED EVERYONE TO FOR HELP???   YOU NEED TO FIX THE PROBLEM IN YOUR SOFTWARE!!!  NOT MAKE YOUR USERS LOOK FOR WORK AROUNDS!!!  THAT'S REDICULOUS!!.  I am so furious with Apple at this point that if they don't fix this problem, i will close my ITunes account and also purchase a new phone ANYTHING OTHER THAN AN I-PHONE since my current phone contract is up in March.  I reported this same problem after the last software update and a FABULOUS TECHNICIAN WITH A BRAIN recognized the problem, referred it to a programmer and actually followed up on the problem with me.  After a week the problem was resolved.  Here we go again after the latest update.  I DO NOT WANT TO REMOVE THE CURRENT VERSION OF ITUNES.  IT'S A PAIN IN THE *** TO DO!!! 

     

    ITUNES, FIX THE **** PROBLEM!!!!

  • Mojo1944 Level 1 Level 1 (0 points)
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    Feb 22, 2013 10:34 PM (in response to mkuback)

    Hey thanks for taking the time to make the entry.  Saved me a lot of frustration......again.  If Apple Support Communities has done one thing right it is to send out emails when someone makes an entry on this topic.

  • Gus52 Calculating status...
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    Feb 23, 2013 12:23 PM (in response to terbear55)

    Again the issue with printing is back after tthe newest update. You guys need to fix this.scan0001.jpg

  • RickBridges Level 1 Level 1 (0 points)
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    Feb 23, 2013 3:53 PM (in response to Gus52)

    Folks, I received a response from an ITunes support person who has taken on this case and is working to forward examples to the programers.  I sent her a copy of the overlaping album print content just now.  Gus52, thank you for posting yours.  Aparently, your example is exactly what we are all experiencing.  Hopefully we will get some traction on this from Apple post haste!!!  A "work around" IS NOT what we need... WE NEED A FIX and I feel that our pleas have been heard.  We will see. ;-}

  • Omaha20 Level 1 Level 1 (0 points)
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    Feb 24, 2013 10:22 AM (in response to RickBridges)

    OMG - Not again!!  I was very hesitant to download new version for ITunes when it came yesterday, but figured really didn't have a choice.  I did go into ITunes, but have not tried to print anything yet.  For such a large organization I can't believe the last fix was not included in the latest release (Feb 2013).  I hope they fix it faster than last November 2012 when it took a couple of months.  I really didn't see much new in the new release, so not sure what they changed.  They appear to more interested in mobile devices and tablets and not the PC application.  Thanks for the heads up Rick!!

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