Skip navigation

iTunes freezes/crashes when editing metadata tag info:

6205 Views 7 Replies Latest reply: Feb 22, 2013 9:06 PM by KingOfAtlantis RSS
wykey Calculating status...
Currently Being Moderated
Nov 29, 2010 12:05 AM
Hi all,

First off sorry if you have seen this topic many times before, but I haven't seen any answers to problems in previous postings.

The problem:
-When editing any metadata (name, show, year, artwork, season #, etc..) in get info for songs, movies, tv shows or audiobooks iTunes freezes and gives me the rotating coloured sphere of eternal doom.
If I leave it alone for a long time then iTunes eventually completes the action I wanted.

-Songs: majority of times no problems, sometimes artwork will cause 30 seconds of beachball.

-TV Shows: some times good sometimes bad; artwork, episode number, episode ID, show name all can cause 30 seconds of beachball per file.

-Movies: almost always really really bad; changing even just one letter of the movie title can cause up to 10 minutes of beachball action!

Does anybody have any idea what the problem is? Memory? Processor? Permissions? Hard Drive? Software? Plug-ins?

I have had this problem or similar with iTunes for 3 years now, I am up to date with the latest version. The problem has crossed versions since iTunes 6 or 7 i seem to remember.
Generally it seems the larger the file size the longer the freeze lasts, what is iTunes doing to the file when I edit the tag? The problem has been getting worse over the years , maybe as the quality and therefore file size of movies and other videos increases.

I do have a large iTunes library ( 100GB music, 2TB movies, 3TB TV shows) running off an external drobo through firewire800. However I have deleted my entire library, added just one movie to iTunes and the same freezing happens.

For the record I am running a late 2009 27" iMac 3.06GHZ C2D 8GB RAM

Any help from anybody would be much appreciated.

Thanks
27" iMac 3.06 C2D 8GB RAM, Mac OS X (10.6.5)
  • Gunnar R Calculating status...
    To second what wykey is saying, I have the same problem. Trying to edit metadata in iTunes (command+i) on any music track, ebook, etc. gives me the spinning beach ball from ****. To open the force quit window might take 5 min, then 5 min to get "do you want to force iTunes to quit?" then another 5 min waiting for it for force quit. Then wait for maybe 10 min before I can restart iTunes and all is back to normal. Except if I try editing any metadata...
    Macbook Pro 15" i7 2.66 GHz, Mac OS X (10.6.5), 8 GB RAM
  • Tabish Rizvi Calculating status...
    Hoping to ressurect this thread...

    I am in the process of transferring my iTunes library and (perhaps) "life" over to an iMac 27 from a Windows PC; however, I am having some issues with my iTunes Library. Specifically, I am unable to update the metatag data (i.e. rename files) for movies in my iTunes library. iTunes freezes and the "beachball" continues to spin into eternity, until I "force quit" the application. I've also noticed that it ends up corrupting the files and rendering them useless, which forces me to reconvert them for compatibility with an iPod using Quicktime.

    My iTunes library resides on a NAS connected via a 100 Mbps wired connection.

    The following is the link to another thread on the same topic:

    http://discussions.apple.com/thread.jspa?messageID=12910479#12910479

    Hopefully, someone has found an answer.
    Macbook Air / iMac 27" / IBM Thinkpad T40 / Dell Vostro, Windows XP Pro, Apple TimeCapsule 1TB, Buffalo Linkstation NAS 500 GB, Apple TV (1st/2nd Gen)
  • clarebro Calculating status...
    Currently Being Moderated
    Jan 31, 2011 12:14 PM (in response to wykey)
    Hi There,
    Like you, I have set up a 6TB Drobo to use as a my media storage and connected it to a Mac Mini. I've been ripping my DVD collection using Wondershare DVD Ripper and I'm experiencing the same problems as outlined on this post. I only started experiencing this problem when I upgraded the Wondershare product to the latest version. A solution was to revert back to the previous version of the Wondershare software which did fix the issue. The down-side is that I don't have the same copying options unfortunately. It looks like the ripping software that you are using is likley the cause of the "spinning ball of eternal gloom". I am going to contact Wondershare support to raise this as an issue. They might be able to issue an update to address it.

    Hope this helps.
    Mac Mini, Mac OS X (10.6.6)
  • rraheja Level 1 Level 1 (5 points)

    Any fixes yet for this issue. I just converted my home movies to view on Apple TV and thought I would keep it as the master copy, but a bulk rename crashed iTunes, and with it the precious videos.

     

    Is there ANY way to get back the videos (without re-ripping). I did notice that one of the videos that was corrupted (showed white on the Movies screen), came back a few hours later. Not sure if it was something I did (I changed metadata again after crashing on some videos, not knowing that files were being corrupted).

  • KenJzz Calculating status...

    I've found out some answers to the problem, and posted them here @

    http://forums.macrumors.com/showthread.php?p=14707074

     

    Hope this helps somebody!

  • gadrock Calculating status...

    After experiencing this probelm for forever and a day with countless minutes of time wasted, I HAVE A SOLUTION! Albeit one I stumbled on by accident.

     

    Before you rename a file, double click the movie to start playing it, then "X" (close) out of the window playing to stop it playing. Then rename the file and it will work instantly.

     

    Don't ask me why this works, it just does....!

  • KingOfAtlantis Calculating status...

    Yes!!! Gadrock's solution works! i was having the same problem and his fix cured it instantly!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.