9 Replies Latest reply: Feb 24, 2013 8:40 AM by Joey!! 【ツ】
Joey!! 【ツ】 Level 2 Level 2 (255 points)

I've encountered a problem with iTunes Match and iTunes 11.0.2. It has essentially "Matched" my previously "Purchased" songs.

 

Essentially, what I've done is hidden all songs from iCloud, then enabled iTunes Match hoping it would rematch my previously uploaded songs. It doesn't, by the way.

 

To encounter this issue, these are the steps you may follow:

1) Store songs on your Mac locally - including some that you purchased from the iTunes Store

2) Enable iTunes Match

3) Wait for your library to be matched and uploaded in the cloud

4) Disable iTunes Match

5) Go to a second Mac that does NOT have any songs in iTunes

6) Enable iTunes Match on that Mac

7) Go to Music > Songs

8) Select All songs and hit delete

9) Yes you want to hide them all from iCloud

10) Go back to the first Mac and go to Music > Songs

11) Click View > View Options and check iCloud Status and Kind

12) Enable iTunes Match

(No songs will be added to iCloud, and the iCloud Status will say "Removed" for all songs)

13) Find a song which states "Purchased..." in the Kind field

14) Right click that song and click Add to iCloud

(The iCloud Status for that song will say "Waiting")

15) Wait for the a short time, then Quit iTunes and relaunch


After doing those steps, notice that the iCloud Status for that song changes to say "Matched" yet it was a purchased song. It should say "Purchased." I don't know what problems this causes besides corrupted metadata.

 

1.png


My questions:

How do I fix it so that it correctly states the song is a Purchased song, not a Matched song? Is this going to create any additional problems?


iMac (21.5-inch Mid 2011)
  • 1. Re: Purchased songs become Matched
    Jimzgoldfinch Level 5 Level 5 (4,715 points)

    Hi,

    I am not sure what you are trying to do?

     

    If your aim is to try to get previously uploaded songs to match then here is a suggestion.

     

    Firstly, you don't need to sign out of match on your first computer. You can sign into match in your second computer and see all music in the cloud. You can then delete (hide) your uploaded tracks from this computer. When you go back to your first computer, the tracks will be shown as removed. Matched and purchased tracks will still be shown.

     

    PS you can also achieve this by creating a second library on your first computer.

     

    To try to get the removed tracks to match, you will need either to convert the track to different format as the original uploaded tracks are hidden on apple's servers. Alternatively, re-rip tracks if you still have the original CDs - again using different format.

     

    With regard previous purchases, delete and redownload from iTunes Store.

     

    Jim

  • 2. Re: Purchased songs become Matched
    Joey!! 【ツ】 Level 2 Level 2 (255 points)

    Hi Jim,

     

    Yes, that's what I was intended on doing, and also fixing other issues. But I'm here asking for advice on the problem I created by following these steps. I need to fix it because it is stating my Purchased songs are now Matched. The metadata is now corrupt, inconsistent, and misleading. I will worry about rematching uploaded songs once I get this fixed.

     

    Thanks.

  • 3. Re: Purchased songs become Matched
    Michael Allbritton Level 6 Level 6 (16,710 points)

    I believe the easiest way to solve this is to delete the tracks from your iTunes library (being sure you have a good backup), go to your purchase history and re-download the purchased tracks again. If the tracks are not available for re-download then the iCloud Status of "matched" is probably accurate.

  • 4. Re: Purchased songs become Matched
    Joey!! 【ツ】 Level 2 Level 2 (255 points)

    That would probably work, but is very tedius, and I would lose all of my metadata, such as the date I added them, last played, play count, skip count, etc. That wouldn't be acceptable.

     

    The situation is actually more involved than I've described. I decided to go ahead and select all 1000+ songs and click "Add to iCloud." Here is what happened:

    A few of my previously Uploaded songs actually matched when I clicked Add to iCloud. A few songs which were previously Matched were uploaded (extremely odd). And as I already explained, songs which I purchased become Matched.

     

    From this, I conclude that iTunes attempts to match all of my songs (no matter if they were previously matched, purchased, or uploaded), then if they don't match, it checks to see if the uploaded files already exist in my database, and if it finds it, it just links the two together (basically unhiding that song in iCloud - it does not upload songs which were previously uploaded). But if that upload doesn't already exist in my database (in the case where a previously matched song didn't match the second time), then it is uploaded. And I am assuming my iTunes Match "database" now has two versions of the same song, although I can only see one because I hid the first (matched) version.

     

    So now I have files which state "Uploaded" in the iCloud Status field and "Matched AAC audio file" in the Kind field. And "Matched" in iCloud Status and "Purchased" in Kind, at the same time. This is incorrect and corrupted metadata which totally screwed up my Smart Playlists.

     

     

    Apple needs to fix it so that no one will encounter this issue. Now that I've already encounterd it, I don't believe there is any way to fix it. There is no way to wipe my database and start over.

  • 5. Re: Purchased songs become Matched
    Michael Allbritton Level 6 Level 6 (16,710 points)

    Joey!! 【ツ】 wrote:

     

    So now I have files which state "Uploaded" in the iCloud Status field and "Matched AAC audio file" in the Kind field. And "Matched" in iCloud Status and "Purchased" in Kind, at the same time. This is incorrect and corrupted metadata which totally screwed up my Smart Playlists.

    These bits of information are not necessarily incorrect and depend on many factors. A "purchased" song can indeed be "matched" if the particular item that was originally purchased is no longer available in the store. The same goes for "purchased" tracks that get uploaded. For example I have some Jimi Hendrix Experience tracks that are Kind: Purchased AAC audio files, but have an iCloud Status of "matched" (a couple are even "uploaded"). This is because, despite the album being available in the Store, the specific album I originally purchased is no longer available. The album is no longer available for me to re-download from my purchase history. And a "Matched AAC audio file" can be uploaded. All that means is the track was downloaded from the Store. Check yoru purchase history and see if the tracks that are purchased are still available. If they are not, then they won't show up as "purchased."

     

    Joey!! 【ツ】 wrote:

     

    The situation is actually more involved than I've described. I decided to go ahead and select all 1000+ songs and click "Add to iCloud." Here is what happened:

    A few of my previously Uploaded songs actually matched when I clicked Add to iCloud. A few songs which were previously Matched were uploaded (extremely odd). And as I already explained, songs which I purchased become Matched.

     

    From this, I conclude that iTunes attempts to match all of my songs (no matter if they were previously matched, purchased, or uploaded), then if they don't match, it checks to see if the uploaded files already exist in my database, and if it finds it, it just links the two together (basically unhiding that song in iCloud - it does not upload songs which were previously uploaded). But if that upload doesn't already exist in my database (in the case where a previously matched song didn't match the second time), then it is uploaded. And I am assuming my iTunes Match "database" now has two versions of the same song, although I can only see one because I hid the first (matched) version.

    I haven't had the opportunity to do any real testing with the new behavior of hiding tracks in the cloud rather than deleting, but I believe Apple has simply made the dialog more accurate. I doubt any tracks were actually deleted in the past, but were, in fact "hidden." At any rate, what you say sounds like a reasonable explination of what is happening.

  • 6. Re: Purchased songs become Matched
    Jimzgoldfinch Level 5 Level 5 (4,715 points)

    Hi,

    I recently had 4002 error problem. As I have a large collection, I usually keep signed in to match. However, I had to sign out to resolve this error.

     

    The rescan took 3/4 hours but when done i got cloud status "limit exceeded". To resolve this issue I had to delete around 8k tracks in an alternative library so that they showed "removed" in icloud status - metadata etc was maintained.

     

    When recan was complete I found that the reason for exceeded limit was that on around 1,500 tracks I had duplicate entries - second one had download icon. After deleting the duplicates, I went through process of readding most of my removed tracks.

     

    I done them in small batches. Process was quick as previous matches, uploads and purchases were remembers. However I had around 20-30 previously matched tracks now uploaded. I converted them to lossless in iTunes and successfully rematched them after deleting the original matched files.

     

    No previously uploaded files were successfully matched.

     

    A had a couple of purchased files shown as matched - opted to delete but not from cloud. Redownloaded them by going to store / purchased. Status was corrected.

     

    One thing I'm not sure about is trying to match previously uploaded song in latest version of iTunes by converting to lossless or aiff. Another poster has reported problem new tracks - I had a problem trying to rematch a couple of songs first as AAC and as lossless.

     

    Jim

  • 7. Re: Purchased songs become Matched
    Joey!! 【ツ】 Level 2 Level 2 (255 points)

    Thanks for your comments Michael. And Jim.

     

    Yes, I would expect that to occur in rare situations where you purchase a song and then it is removed from the iTune Store. In that case, of course it needs to upload it.

     

    But my situation is entirely different from that situation. All of my purchased songs are still available on iTunes - yes they appear in my purchase history in my iTunes Store account. Yet they say "Matched" in iTunes. Note however, that I cannot download them because it knows they are already in my iTunes library. If I deleted them, then I could. So if it is smart enough to know they're already in my library, why does iTunes Match actually match the files again instead of state they are Purchased?

  • 8. Re: Purchased songs become Matched
    Michael Allbritton Level 6 Level 6 (16,710 points)

    Joey!! 【ツ】 wrote:

     

    So if it is smart enough to know they're already in my library, why does iTunes Match actually match the files again instead of state they are Purchased?

    I can't tell you why it happens. I can say I've seen it happen and re-downloading from my purchase history fixed the issue.

  • 9. Re: Purchased songs become Matched
    Joey!! 【ツ】 Level 2 Level 2 (255 points)

    Note that what you've done doesn't actually fix any issue but is just a workaround which results in losing your metadata and also leaves "hidden" remnants behind in your iTunes Match "database."