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iPhone help?

91 Views 1 Reply Latest reply: Feb 24, 2013 5:13 AM by diesel vdub RSS
roberts_family Calculating status...
Currently Being Moderated
Feb 23, 2013 6:00 PM

I just dropped my phone off the counter onto my kitchen floor and when I picked it up it was turned off. I now can't get it to turn on, and it won't respond when I plug it in. Any ideas what to try or what could be wrong?

iPhone 4S, iOS 6.1.2
  • diesel vdub Level 7 Level 7 (20,745 points)
    Currently Being Moderated
    Feb 24, 2013 5:13 AM (in response to roberts_family)

    Try a reset by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.


    If the device does not power on at that point, schedule an appointment with your local genius bar and hand over your credit/debit card for an Out of Warranty replacement.


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