HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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rosshall

Q: ERROR MESSAGE - THE USER NAME OR PASSWORD FOR _____ IS INCORRECT

getting an error message cannot send mail - user name or password is incorrect

iPhone 5, iOS 6.1

Posted on Feb 25, 2013 8:27 AM

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Q: ERROR MESSAGE - THE USER NAME OR PASSWORD FOR _____ IS INCORRECT

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  • by tiro01,

    tiro01 tiro01 Jun 29, 2015 8:36 PM in response to rosshall
    Level 1 (0 points)
    Jun 29, 2015 8:36 PM in response to rosshall

    I had this problem today and have had it before.  To be clear the problem was that although my iphone6 had been connecting to my IMAP/SMTP mail (at Go Daddy) with no problems it suddenly stated reporting incorrect username or password on send only - receive worked fine.

    The first time (a couple of months ago) I had the problem I changed the password at my provider end and then changed it on my phone and that (this took a couple of days) seemed to fix the problem.

    When it happened today I decided to try to find another route and this time change my smtp server to use SSL and the port to 465.  This fixed it immediately - hope this might help someone else.

  • by Ralph9430,

    Ralph9430 Ralph9430 Jun 29, 2015 8:43 PM in response to rosshall
    Level 6 (18,183 points)
    Apple Watch
    Jun 29, 2015 8:43 PM in response to rosshall

    If Mail has been working correctly previously and you haven't changed any setting or connected to a different router, the cause of the message is usually related to a problem with the email provider.