10 Replies Latest reply: Feb 27, 2013 4:48 AM by VikingOSX
frjoe Level 1 Level 1 (0 points)

I am using Pages 4.3 with OS X 10.8.2. Ever since I upgraded to OS X 10.8.2, I have had an intermittant problem with Pages. If I am working on a document, it will suddenly freeze. Alternatively, Pages will not open a document. My solution has been to reinstall iWork 09 from the install disk. After doing so, everything will work fine for a couple of days. Then the same problems occur again.

  • 1. Re: Pages 4.3 not working well with OS X 10.8.2.
    VikingOSX Level 5 Level 5 (5,490 points)

    You need to thoroughly deinstall iWork '09 before reinstalling it. This cannot be done by simply dragging the application contents to the Trash from the Application folder.


    You need a purpose-built tool that was written for this task by one of our Pages Apple community contributors, Yvan Koenig. The AppleScript application that you double-click to run, only removes files specific to iWork '09.


    You can download this handy tool from your browser at Yvan's DropBox location here.


    The download will likely go to the Downloads folder in your login directory as a compressed file. The filename will be uninstall iWork '09.zip. Double-click this file to automatically uncompress it to an uninstall iWork '09 folder. The script that you want to run in that folder is also called uninstall iWork '09.


    Once you have done this, you can reinstall and upgrade iWork '09 to current.

  • 2. Re: Pages 4.3 not working well with OS X 10.8.2.
    fruhulda Level 6 Level 6 (15,110 points)

    Do you remember to save the document once in a while?

  • 3. Re: Pages 4.3 not working well with OS X 10.8.2.
    MacLady Level 2 Level 2 (250 points)

    I have this question as well. I have disks for iWork '09 and wondered if I could install it and then is there an update for it?




    I'm setting up a new iMac 2.7/i5/4G and it is installed with 10.8.2 - all system updates done.


    The only problem I have had so far is, I could not import the .abbu file, although the iCloud remains the same with the three addies I'd entered manually..but it wiped them from the local address book. I will try exporting a vcard from the old computer and doing it that way.

  • 4. Re: Pages 4.3 not working well with OS X 10.8.2.
    VikingOSX Level 5 Level 5 (5,490 points)

    You can install iWork '09 retail disk via external DVD player. Software update (now via AppStore) will offer iWork '09 updates. It is my understanding that this will work, though I purchased separate apps through the AppStore instead.


    Prior releases of OS X managed contacts via Address Book. Mountain Lion now uses the Contacts application, and in addition to full iCloud integration, it also uses a data format incompatible with its predecessors, but does permit Facebook and Twitter integration.


    The way around this data incompatibility is to export individual Address Book contacts on your old Mac as vcards into a folder. Make certain iCloud is turned off on your new iMac, then import the vcards into the Contacts application. Once done, export this as a Contacts archive, and back it up, or let Time Machine have it. Now, if using iCloud, turn it back on and your new contacts should sync with iCloud, providing they are enabled in iCloud system preferences pane.

  • 5. Re: Pages 4.3 not working well with OS X 10.8.2.
    MacLady Level 2 Level 2 (250 points)

    The only trouble with this is, it says if I turn off iCloud, my calendar will be erased. I already have a calendar set up and it is sharing another calendar where most of the data is from.


    When you say 'turned off', do you just mean logged out of iCloud on the web? Or turned off in the prefs?


    I tried unchecking the box for just the Contacts... is that what you mean?


    Why can't I just import as 'group' and have it not erase any of the ones that are in there already?

  • 6. Re: Pages 4.3 not working well with OS X 10.8.2.
    VikingOSX Level 5 Level 5 (5,490 points)

    I think we can make this simpler. On your old and new Mac, your AddressBook information is kept in the following file path:


    ~/Library/Application Support


    By default, Apple chooses to hide the Library folder.


    In the above path location, there is a folder called AddressBook that contains all the address information on your old Mac. In Finder, you can select the Go menu, and Go to Folder. Triple-click the path above to select it, and command+C to put it on the clipboard. Paste this path (command+V) into the Go to Folder dialog, and choose Go.


    Drag and drop the AddressBook folder onto a USB stick. Done on the old Mac.


    The whole point in my previous post was to prevent the Contacts application from talking to iCloud while you were migrating Address Book data. This can be achieved just as easily by booting the iMac without Ethernet or wireless connection, and leaving the iCloud preferences alone.


    Once you have the network connections down, insert the USB stick containing the AddressBook folder from above. Use the previous Finder technique to land in the new iMac's Application Support folder. Now, rename the 10.8.2 AddressBook folder to (arbitrarily) AddressBook.bak, and now drag and drop the AddressBook folder from the USB stick into the current Application Support folder on the new iMac.


    Launch the Contacts application, and the information from your old Mac should be present. The Contacts application also permits exporting an archive, and this might be a good baseline to save this current contact information, before involving iCloud.


    Reconnect your network. Since the Contact information on your new iMac will now be newer than the Contact info in iCloud, synchronization will take place. If duplicates do occur, there is a menu item under Contacts > Card to resolve this.

  • 7. Re: Pages 4.3 not working well with OS X 10.8.2.
    MacLady Level 2 Level 2 (250 points)

    That folder is not hidden and if you cannot access it via the GO menu using only those two words, you can find it by going to Users>YourUsername>Library>Application Support>AddressBook


    Wouldn't the old folder have to have the same name as the new empty one so it can replace it? Not sure what the purpose of "rename the 10.8.2 AddressBook folder(arbitrarily) AddressBook.bak" would be.

  • 8. Re: Pages 4.3 not working well with OS X 10.8.2.
    VikingOSX Level 5 Level 5 (5,490 points)



    On Snow Leopard (10.6.8), the Library folder is not hidden, however on Lion (10.7.n) and Mountain Lion (10.8.n), Apple chose to hide it by default. If your old Mac is Snow Leopard, then you could have gotten to the path I provided you in two mouse clicks, as you demonstrated.


    I wanted you to copy the actual AddressBook folder itself by drag and drop onto a USB Stick. Not land inside it and copy the contents.


    Perhaps it is an ingrained habit of mine, but when I intend to replace a folder, where that folder already exists, I make a back-up copy of it. Enter my suggestion to rename it AddressBook.bak. When you drag and drop that AddressBook folder from the USB stick into the ~/Library/Application Support/ folder on your new iMac, a new folder, called AddressBook (and its contents) are written in that location.

  • 9. Re: Pages 4.3 not working well with OS X 10.8.2.
    MacLady Level 2 Level 2 (250 points)

    Ah I see. So in 10.8.2... this would not work?



    I did not realize you meant the original folder. That one is currently empty so I can just move it out of the place it's in and not worry about what it's named.

  • 10. Re: Pages 4.3 not working well with OS X 10.8.2.
    VikingOSX Level 5 Level 5 (5,490 points)

    On Mountain Lion, your local Library folder is hidden, thus the Finder > Go > Go to Folder and the path that I provided earlier -- ~/Library/Application Support. An alternative, would be to press the option key while clicking on the Finder > Go menu and you will see that a Library menu item appears as long as the option key is pressed. Select Library, and once in the Library folder, double-click on the Application Support folder and you are there. Multiple ways ...


    On Mountain Lion, you are correct. If your AddressBook folder on the new iMac is empty, and we would expect it to be, just rename it to make way for the one from your old Mac. Drag and drop from the USB stick to this exact location, and launch Contacts.