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Ford MySync & iPhone...Not Good

2831 Views 14 Replies Latest reply: Feb 25, 2013 7:47 PM by Fred Davenport RSS
Fred Davenport Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 26, 2011 6:13 PM

Apple Users beware,

 

Have had my brand new 2011 Ford Explorer into the Ford Dealer 4/5 times, as the Ford MySync system is AWFUL at best....

 

.....GPS is WORSE than the 2007 Ford Explorer I turned in, takes 5-10 minutes to activate when returning to home/original destination :-(

 

....Bluetooth connecttion to iPhone is spotty at best

 

...SD card is faulty and cannot be read (killing system) at least once a week

 

....AM radio is AWFUL if not unlistenable

 

....My Ford Dealer Confirms that is a very bad system

 

.....Ford My Sync Tech support staff who are very, very good also confirm the many issues...with Ford MySync..

 

I love Ford and have been buying Ford for 30 years, but Ford MySync S---ks!!

 

Please, Please. Please Ford listen to us and fix this NOW!

iPhone 4, iOS 4.3.3
  • Johnathan Burger Level 6 Level 6 (14,430 points)
    Currently Being Moderated
    Sep 26, 2011 7:59 PM (in response to Fred Davenport)

    Microsoft makes the ford sync stuff.

    It has nothing to do with Apple or any Apple product.

    Why are you posting this here, complete with a cry to ford to fix it?

  • trlyka Calculating status...
    Currently Being Moderated
    Sep 26, 2011 8:12 PM (in response to Fred Davenport)

    It's a Ford. What did you expect? But yeah, why are you posting your issues with mysync here?

  • KiltedTim Level 8 Level 8 (35,865 points)
    Currently Being Moderated
    Sep 27, 2011 7:10 AM (in response to Fred Davenport)

    Why are you posting this on an Apple forum? I highly doubt Ford monitors these posts.

  • Gerald Edgar Level 3 Level 3 (615 points)
    Currently Being Moderated
    Sep 27, 2011 8:44 AM (in response to Fred Davenport)

    I have a 2010 Ford Contour.  Sync works great with my iPhone 4.

  • Armystrng1 Calculating status...
    Currently Being Moderated
    Dec 16, 2011 8:39 AM (in response to Fred Davenport)

    My ford worked fine with every other phone prior to me getting the Iphone. The iphone's BLUETOOTH stays on searching. So I think its an Apple problem, because from other posts it looks like the iphone 4 & 4s have problems with syncing to plenty of other cars besides Ford's. Hopefully Apple can fix this problem.

  • KiltedTim Level 8 Level 8 (35,865 points)
    Currently Being Moderated
    Dec 16, 2011 9:39 AM (in response to Armystrng1)

    Ford has issued an update for their systems to fix this problem. It is NOT a problem with the phone.

  • magnatar Calculating status...
    Currently Being Moderated
    Mar 22, 2012 11:18 AM (in response to KiltedTim)

    Greetings,

     

    Ford released update 4.0.2 for MySync, installed but did not resolve issues with 'USB removed", usb mute issues, and 'Phone disconnects'.

     

    Was that update for MySync or MyTouch that your referring to KiltedTim ?

     

    At this point, don't believe this is Apple's issue. Tried 4th Gen shuffles, 6th Gen nano, iPhones 3GS, 4, and 4S's with same results. Everyone one of these devices has worked with NO issues in 5 series BMW.

     

    2012 mustang has NAV, and my bet is those who have media/phone disconnect issues, have MySync NAV systems. It's been raised to FORD level 2 support, and at dealers shop today, we'll see what their diagnosis is.

  • sophia831 Calculating status...
    Currently Being Moderated
    Apr 1, 2012 3:11 PM (in response to Armystrng1)

    I have the same issue...I just bought a new foucs and iphone's bluetooth and SYNC dont get along too well...but it is an Iphone issue..:(

  • KiltedTim Level 8 Level 8 (35,865 points)
    Currently Being Moderated
    Apr 1, 2012 4:57 PM (in response to sophia831)

    Did you bother checking to see if there's an update available for your system. New car does not equal up to date system.

  • magnatar Level 1 Level 1 (135 points)
    Currently Being Moderated
    Apr 2, 2012 3:09 PM (in response to KiltedTim)

    Greetings

     

    KT, MySync is upto date. The dealer was of little assistance other than saying MySync was designed that way, and there for it is not a bug..but a "Vehicle Characteristic". right...

     

    In reply to Armystmg1, I've been troubleshooting computer controlled devices for decades. So I tried the following to help us isolate Ford MySyn USB mute and Apple mobile issue.

     

    The question I'm trying to resolve; is the issue on Ford's USB port side, with an iMobile device, or both. BTW, Ive read Androids have BT/USB issues too.

     

    So I loaded as others mention, a USB flash drive with 8 songs of various audio formats, bit depth and rates at root level; not in any folders, but at the very top directory level of USB drive.

     

    The majority played and muted and unmuted fine by using 'round volume mute knob and being in the media/usb in full screen mode'. I tested this mute button on and off at least 30- 40 times over the last week and Its been fine for now.  I will continue testing another week just for grins and giggles...

     

    So now after that, one MIGHT say this could be a Apple iMobile device issue. Right ? Cause USB flash drive works everytime ? So it has to be Apple, well, Maybe.

     

    Here's the point. These same iMobile devices work fine with the USB port and the iDrive on the 08 BMW 528i series. So what does that say ? Its used the same way, a usb device with music and control thru NAV or round vol knobs. All been working since day one, and still continue with a 4S too. Not one issue.

     

    My personal observations is,  the "USB iPod/iPhone Mute" bug is a Ford/Sony/Microsoft problem. For in my mind, its for these three companies to resolve. I'd be happy to help them, and have offered with only a two call back from 2nd level MySync support at Ford. But its looking promising...I hope...

     

    This is unfortunately one of the those gray areas where the implemantation of ACDV protocols and Bluetooth controls ISN'T working as designed; in my case control of the audio and usb system.

     

    There is info on the web about Bluetooth operation, specs and its evolution from BT V1.0 to Apple's 4S running BT V4.0 today. Go to the Bluetooth.org website.

     

    Comments......

     

    PS: Ford just called, new Case # and should hear back in 2-3 days .....

  • magnatar Level 1 Level 1 (135 points)
    Currently Being Moderated
    Jul 3, 2012 2:31 PM (in response to magnatar)

    Ford MySync and Apple devices update as of today... 370 days

     

     

    1. Sync USB with Flash drive worked fine, no issues, dumb device.

     

    2. Ford has denied there is any issue, and stated thats the way Sync is designed.

     

    I say bull, this is a Ford MySync issue, and its not just related to Apple products, as Androids on the net complain of same disconnect/usb issues.

     

    3. Did speak with a Apple Genius last week, and he stated to have Diagnostics and Usage data turned on in the iPhone settings. Then when an iPhone disconnect occurs, check the diagnostics data and bring that info back to him, so he can report and record the data to Engineering

     

    This may help provide a solution. Right now I don't care who's issue it is, and personally I don't thinks its Apple, as these same products work with no issues in my other cars. But I hate paying for something that is buggy and the company denies any issues.

     

    4. I tried calling Microsoft Technical Support. No help there, they are not even aware that MySync is a joint project with Sony and Ford for MySync and MyTouch systems. It seems Microsoft is using CE as the OS for this product. I found this thru wikipedia which has some great links to Microsoft, its SVLab here in Palo Alto and some of the Engineering folks. Sent them email, with hope,,,, yeah right, well maybe. time will tell.

     

    5. Tried sending a couple 2 paragraph email address to Fords CEO Alan Mulally, but every one of them bounced. Sending an email to Meg Whitman is how I got HP to listen and replace a printer with another technical issue. Sometimes its works.

     

    6. Sent email to crcfmc@ford.com which is Fords customer response center. Which they sent me back to the 800# for MySync Support. The MySync folks try, but after dozens of calls, they cant even pull up my info that I have ever called, anything with second level support req#'s or anything, on me, my car or my issue. Not good... essentially No help, been there, done that, got that tshirt  :-(

     

    I think and hope with the advent of more folks using iPods connected to the USB port, and others with iPhones with Bluetooth disconnects will push Ford to look for a resolution. Every where I look I see people with Apple products in their hands now.... what a change from 18 months ago.....  times change.

     

    SO Send emails to FORD CR center !

     

    Now I bet there are folks who have no issues with Sync,cause I see them on the web. But I believe either they are not using iPods thru the USB port, or not daily as I do, and the ones that use BT and iPhones are not techies, and think there are other reasons for this and just putting up with it or not complaining about it.

     

    Thanks for listening

  • magnatar Level 1 Level 1 (135 points)
    Currently Being Moderated
    Jul 15, 2012 6:48 PM (in response to magnatar)

    I'm hoping someone will do me, and others with this USB Mute problem a huge favor to help resolve the USB mute issue with MySync. After meeting with the Service Manager at Ford,  he's stating the only FORD approved Apple device to attach to the USB port is a iPhone 3G out the 5 I've tried. Ford is requesting me to upgrade the IOS from 4.0 to 4.3.1 on the 16G 2nd Gen 3G iPhone Model #A1241 and see if it experiences the USB Mute issue. I'm hoping that one of you may already have this combination and might report back if they have this issue too. Basically have iPhone attached to USB on a My Sync, not My Touch system, although I'd be happy to hear from you, and pass along to them if you have the same issue. First turn off wifi and BT on the 3G iPhone. This makes iPhone act as a iPod Touch. Start car, let Sync go thru sync start up, then goto Media quadrant, select USB as source, once iPhone shows up start music playing, once it starts playing, press in round volume knob on left once. This should stop music from playing. Once it does, then press the volume knob again and see if it starts the music again. If the music doesn't restart, if you'd be kind enough to try one other thing. Press DISP button to the right of round volume knob until the display shows ONLY the top and bottom 2 lines, the center of the NAV display will be blank. Then press the left round volume knob a number of times to see if music starts and stops playing music again thru USB port. In my car, and having any i-device attached thru USB, and in Status display only, I can press in the volume knob EVERY time and it stops , then press it again and Sync then restarts music all the time, just like in all the other modes; ie CD, Jukebox, Radio, DVD, etc. That's basically it and report findings back here. Thanks for listening and to those who help with this matter.

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