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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 iPod could not be updated.An unknown error occurred(6).Help please!

190 Views 1 Reply Latest reply: Feb 26, 2013 6:50 AM by lllaass RSS
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Feb 26, 2013 6:45 AM

Just as the title says.Ask me for additional information if needed.Thanks for helping

iPod touch (4th generation), iOS 5.0.1
  • lllaass Level 10 Level 10 (134,915 points)

    Errors related to third-party security software

    Error 2, 4 (or -4), 6, 1000, 9006

    1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    3. Verify that access to ports 80 and 443 are allowed on your network.
    4. Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    6. Restore your device while connected to a different network.
    7. Restore using a different computer.

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