2 Replies Latest reply: Feb 27, 2013 6:45 PM by Jsist
Jsist Level 1 Level 1 (0 points)

I posted a question to a Microsoft Community regarding iTune crashing every time I tried to open the iTunes Store from the iTunes Program.  The answer I received advised me to find "WebKit.dll" because the "Problem Detail Report advised me that "Webkit.dll" was missing.  I purchased a program that assured me that it would fix the dll error.  I have not had any luck getting the iTunes Store to open.  The iTunes Program still crashes.  Any help would be appreciated.


iPod touch, Windows 7, Cannot open iTunes Store
  • 1. Re: Where can I get the following?  WebKit.dll
    b noir Level 9 Level 9 (71,995 points)

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • 2. Re: Where can I get the following?  WebKit.dll
    Jsist Level 1 Level 1 (0 points)

    b noir:

     

    Sorry, but your reply did not help.  I am running Window 7 (all updates installed) and I have tried repairing all of the installed Apple products but this did not work.  I think my problem started after one of these updates, either with Windows updates or iTunes update/new version.  Thanks for trying.  I am still open for any suggestions.