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HT1399: Playing and managing content in iTunes

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HT1399 Error message!

246 Views 11 Replies Latest reply: Feb 27, 2013 10:57 PM by Nee-Nee101 RSS
Pippy29 Calculating status...
Currently Being Moderated
Feb 26, 2013 6:52 PM

When I click on my iTunes icon an error message comes up saying it is corrupted or not installed correctly. I've had iTunes for three years and I don't know why this is happening now. What could be wrong?

iPod shuffle, Windows Vista
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 26, 2013 7:00 PM (in response to Pippy29)

    Let's try a repair install of iTunes first.

     

    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".

     

    Can you launch your iTunes now?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 27, 2013 7:01 PM (in response to Pippy29)

    You're welcome. Glad you got things sorted out.

  • Nee-Nee101 Calculating status...
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    Feb 27, 2013 10:12 PM (in response to b noir)

    I have a similar problem w/ iTunes. I have Windows XP and was told to download Windows Installer Cleanup. I was wondering if you know if it deletes all the music files from iTunes once I remove it? I have over 2,000 songs and my jump drive can't hold all of it (it ***** lol). Thanks in advance! Any advice would be helpful! xx

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 27, 2013 10:17 PM (in response to Nee-Nee101)

    CleanUp doesn't touch your music files ... but doublechecking. Could you describe the problem that you were told to use CleanUp to fix? (If you're getting an error message, let us know what it says. Precise text, please.)

  • Nee-Nee101 Level 1 Level 1 (0 points)
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    Feb 27, 2013 10:23 PM (in response to b noir)

    The 1st one says "The application or DLL C:\Program Files\iTunes\iTunes.dll is not a valid Windows image. Please check against your installation diskette" and when I press OK, a 2nd message comes up: "iTunes was not installed correctly. Please reinstall iTunes.

                                Error 7 (Windows error 193)

     

    This started happening today.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 27, 2013 10:28 PM (in response to Nee-Nee101)

    "The application or DLL C:\Program Files\iTunes\iTunes.dll is not a valid Windows image. Please check against your installation diskette" and when I press OK, a 2nd message comes up: "iTunes was not installed correctly. Please reinstall iTunes.

                                Error 7 (Windows error 193)

     

    Not something I'd use CleanUp for. That's just a damaged iTunes program file by the sound of things.

     

    Try the repair install I suggested to Pippy. Does that get your iTunes launching again?

  • Nee-Nee101 Level 1 Level 1 (0 points)
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    Feb 27, 2013 10:33 PM (in response to b noir)

    Yeah, I tried that. It said the same thing.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 27, 2013 10:37 PM (in response to Nee-Nee101)

    Okay. Let's try that again, only with the old dll file out of the way.

     

    First we'll need to change some view options on the PC.

     

    1. Open My Computer from the desktop or Start menu.

    2. In the Tools menu, click Folder Options.

    3. Click the View tab.

    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.

    5. Click OK.

     

    Now in My Computer, open your C:\ Drive.

     

    Open the "Program files" folder.

    Open the "iTunes" folder.

     

    Drag the iTunes.dll file out of there and onto your desktop.

     

    Now try the repair install again. Any better luck this time?

  • Nee-Nee101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 10:47 PM (in response to b noir)

    It worked! But...it uninstalled it also (I clicked on Repair). :/ I'm trying to re-download iTunes now.

  • Nee-Nee101 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 27, 2013 10:57 PM (in response to b noir)

    UGH! It still says the same message (the error message).

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