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Invisible email messages in Mail

790 Views 4 Replies Latest reply: Jun 25, 2013 3:18 AM by sduck RSS
ayola.com Calculating status...
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Feb 28, 2013 2:21 PM

OK, so I have a client that sends me email on occasion, and after a little research, we realized that her signature makes her emails invisible to Apple's Mail on my two Macs.

 

I can see her email on the server through webmail, but not on my computer. If Mail has retrieved the email, it will show as "read" in webmail, but not show up at all in Mail... No, it's not in the spam folder, it's not even searchable.

 

The two Macs that can't see this email, which can be seen in Thunderbird, by the way, are running two different OS's. One running 10.5.8, the other 10.6.8.

 

I can't keep asking my client to remove her signature every time she sends me an email. Any ideas on how to remedy this?

 

Oh, she is sending them from her iMac using, you guessed it, Apple Mail.

 

Message was edited by: ayola.com

  • OrgSync Calculating status...
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    Apr 29, 2013 11:00 PM (in response to ayola.com)

    The same thing happened to one of my coworkers today. He got an email that showed up find in webmail, but in apple mail and on his iPhone the body of the email was missing. I do believe the sender's signature was there though.

     

    I will see if we can figure out how she is sending her emails and what is different about this one in particular.

  • sduck Calculating status...
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    Jun 25, 2013 3:18 AM (in response to ayola.com)

    I'm experiencing this too... it seems sporadic

    Sending out of the office to a different email client seems to work OK

    Sending to others on our own network who also use Macs with Apple Mail seems to cause a problem.

    The subject line of the emails I send is OK

    The body of the email is invisible

    My colleague that received the invisible content was able to view it - by replying to it, the content displayed in the body of the reply email

    Anyone any ideas?

    I had so many problems using MS Outlook 2011 that I decided to ditch it

    In favour of Apple Mail

    It seemed universally recommended as the best alternative

    I like the stability of Apple Mail

    Only now I'm now wondering if I made a big mistake

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