2 Replies Latest reply: Sep 27, 2013 2:07 PM by RADenson
SallyDen Level 1 Level 1 (0 points)

I was told to update the software on my Apple TV, and for the past 22 hours it has been stuck on "Step 1 of 2: Preparing update ... Do not unplug your Apple TV while updating." Should I go ahead and restart it? We have pretty slow wifi at our place, but te progress bar hasn't moved past the 1/4 mark.


Apple TV (2nd generation)
  • 1. Re: Stuck on Preparing update
    Winston Churchill Level 10 Level 10 (81,985 points)

    Welcome to the Apple Community.


    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:


    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Devices list, and then click Restore.


    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

  • 2. Re: Stuck on Preparing update
    RADenson Level 1 Level 1 (0 points)

    I unplugged my Apple TV, waited 5 mins and then repluged.  It's working fine.  Thank you all for the advice.

     

    Rosemary