Q: iTunes Store Error message 5002
Since today - never had a problem with it - I have a problem in downloading apps & music from different machines using same apple-id. After having selected the download or purchase button (whilst being signed in) the download is instandly cancelled and an error message occurs refering to a code 5002.
It seems not to related to my hardware being used as from any client the same message occurs
It seems therefor to relate to my itunes account, but how should I resolve this
MacBook Air, iOS 6.1.2
Posted on May 31, 2013 12:01 PM
by Winston Churchill,Solvedanswer
Apple TV
Welcome to the Apple Community.
This alert is often the result of an issue with verifying your billing.
- Quit iTunes.
- Open iTunes.
- Test the issue.
- If it persists, sign in to store.apple.com using your iTunes account.
- Change your country if necessary
- Click on Change account information
- Modify or remove your credit card information.
- Click Continue.
- Test the issue.
Posted on May 31, 2013 12:01 PM